Skip to main content
Disciplines
Automotive Business IT + Informatics Construction + Real Estate Electrical Engineering + Electronics Energy + Sustainability Insurance + Risk Finance + Banking Management + Leadership Marketing + Sales Mechanical Engineering + Materials
Events
DE
EN
Books
Journals
Topic Page
Marketing
Start single access now
Access for companies
EXTENDED SEARCH
Log in
Top
Published in:
A New Service Class Scheme for Service Innovation in Japanese Automation Industry Read chapter Read first chapter

2017 | OriginalPaper | Chapter

Kizkey Is the Key to a Better Care Service

Authors : Ryoko Fukuda, Atsushi Shinjo, Masahiro Kudo, Yutaro Ono, Jun Murai

Published in: Serviceology for Smart Service System

Publisher: Springer Japan

Log in

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

Evaluation of the quality of nursing care is vital, but customer or outcome evaluation is difficult. In this study, the word Kizkey, from the Japanese kizuki, is used to describe caregivers’ awareness of the condition of care recipients. The study focused on Kizkey as the key to better nursing care and used it to evaluate the quality of nursing care. Field study data showed differences in Kizkey between skilled caregivers and novices. There was an association between these and the quality of care provided. Based on these findings, it is suggested that a new method for evaluating the quality of nursing care services could be developed.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

inform now
previous chapter Skill Evaluation and Education Services for Bed-Care Nursing with Sliding Sheet with Regression Analysis
next chapter Role of Servicing Activity Visualization in Quality Control Circle
Literature
1.
2.
Matsuda, S. and Yamamoto, M., 2001, Long-term care insurance and integrated care for the aged in Japan, International Journal of Integrated Care, 1: 1–11.CrossRef
3.
Tanaka, S. and Tochimoto, I. (eds.), 2011, Long-Term Care Innovation, Dai-ichi Hoki, Tokyo
4.
Muraoka, M., Kitajima, E. and Honna, Y., 2003, Transition of institutional formation and the principle of nursing in elderly welfare – From a large group care to a small group care –, Tokai University The School of Health Sciences bulletin, 9: 89–95.
5.
Ueno, C., 2011, Care no shakaigaku (Sociology of Care), Ohta Publishing, Tokyo
6.
7.
Vargo, S. L., Lusch, R. F., 2004, Evolving to a new dominant logic for marketing, Journal of Marketing, 68: 1–17.CrossRef
8.
Vargo, S. L., Maglio, P. P. and Akaka, M. A., 2008, On value and value co-creation: A service systems and service logic perspective, European Management Journal, 26: 145–152.CrossRef
9.
Vargo, S. L., 2015, Service-Dominant Logic, Keynote speech presented at the 3rd international conference on Serviceology (ICServ 2015), San Jose, CA.
10.
Fujikawa, Y., 2015, Keynote speech presented at the 3rd international conference on Serviceology (ICServ 2015), San Jose, CA.
11.
Suga, Y., 2003, Development of a scale for user satisfaction with home help services: A step towards the development of the Satisfaction with Home help Scale (SHS), Japanese Journal of Gerontology, 25(3): 325–338.
12.
Brooker, D., 2005, Dementia Care Mapping: A Review of the Research Literature, The Gerontologist, 45 (Special Issue 1): 11–18.
13.
Suzuki, M., Mizuno, Y., Brooker, D., Sumigaki, C., Sakamoto, R., Uchida, A., Greiner, C., Ooshiro, H. and Kanamori, M., 2008, Dementia Care Mapping – Japanese version (DCM-J) as a research evaluation method for measuring quality of life among elderly patients with dementia: reliability and validity of Well-being and Ill-being value, Nihon Ronen Igakkai Zasshi, 45(1): 68–76.
14.
Brooker, D., 2007, Person-centred dementia care: making services better, Jessica Kingsley Publications, UK.
15.
Saito, K., Okade, Y. and Miki, H., 2011, Effectiveness of Self Observation and Improvement of Awareness on Movement in Senior High School Apparatus Gymnastics Class, Japanese Journal of Sport Education Studies, 30(2): 27–37.CrossRef
16.
Okugawa, K., Higashi, S. and Ninomiya, K., 2011, A Practical Maturity Model Giving the Awareness, Journal of Society of Project Management, 13(6): 13–18.
17.
Katsukura, R., Ito, Y., Nedate, K. and Kanetsuki, M., 2009, Mindfulness Training and Depressive Tendencies in College Students: Mediating Effects of Metacognitive Awareness, Japanese Journal of Behavior Therapy, 35(1): 41–52.
Metadata
Title
Kizkey Is the Key to a Better Care Service
Authors
Ryoko Fukuda
Atsushi Shinjo
Masahiro Kudo
Yutaro Ono
Jun Murai
Copyright Year
2017
Publisher
Springer Japan
Book
Serviceology for Smart Service System

Print ISBN: 978-4-431-56072-2

Electronic ISBN: 978-4-431-56074-6

Copyright Year: 2017

DOI
https://doi.org/10.1007/978-4-431-56074-6_29