2021 | OriginalPaper | Chapter
11. Künstliche Intelligenz (KI) als Motor für die Transformation im Kundenservice
Authors : Lutz Heesen, Ulrich Irnich, Jörg Knoop, Nicole Dannenberg, Sandra Döring, Eva Prohaska, Christian Orlowski
Published in: Künstliche Intelligenz erfolgreich umsetzen
Publisher: Springer Fachmedien Wiesbaden
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