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7. Künstliche Intelligenz: Zukünftige Erwartungen an den CX-ROI

  • 2025
  • OriginalPaper
  • Chapter
Published in:
Author
Martin Meyer-Gossner
Published in
Quick Guide Der ROI von Customer Experience
Publisher
Springer Fachmedien Wiesbaden

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Zusammenfassung

In diesem Kapitel werden folgende Fragestellungen beleuchtet: 1. Was macht die künstliche Intelligenz mit der CX? 2. Welche Vorteile hat der CX-ROI von der künstlichen Intelligenz? 3. Wie revolutioniert künstliche Intelligenz den CX-ROI im Contact Center? 4. Welche Bedeutung haben die KI-Agenten und wie wird sich die KI-Ethik auf den CX-ROI auswirken?

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previous chapter Das CX-ROI-Eisbergmodell
Title
Künstliche Intelligenz: Zukünftige Erwartungen an den CX-ROI
Author
Martin Meyer-Gossner
Copyright Year
2025
Book
Quick Guide Der ROI von Customer Experience

Print ISBN: 978-3-658-49439-1

Electronic ISBN: 978-3-658-49440-7

Copyright Year: 2025

DOI
https://doi.org/10.1007/978-3-658-49440-7_7
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