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Introduction: Reflections on Working Together—Through and Beyond Design Thinking Read chapter Read first chapter

2018 | OriginalPaper | Chapter

Learning from Success and Failure in Healthcare Innovation: The Story of Tele-Board MED

Authors : Anja Perlich, Julia von von Thienen, Matthias Wenzel, Christoph Meinel

Published in: Design Thinking Research

Publisher: Springer International Publishing

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Abstract

Tele-Board MED is a digital documentation system for medical encounters. It is used as an adjunct to talk-based mental health interventions. Having reported study results on Tele-Board MED a number of times—which always reflected the favorable aspects of the system—audiences have also been interested in any failures along the way. Indeed, there are two good reasons why such occasional failures are more than an entertaining footnote to a project. First, design thinking holds that they are critical for learning. Second, innovations in the healthcare sector are known to be particularly challenging. In this chapter, we thus reanalyze the Tele-Board MED project, focusing on both successes and failures along the way and tracing their role for the development of the project.

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previous chapter Human Technology Teamwork: Enhancing the Communication of Pain Between Patients and Providers
next chapter The Design Thinking Methodology at Work: Semi-Automated Interactive Recovery
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Metadata
Title
Learning from Success and Failure in Healthcare Innovation: The Story of Tele-Board MED
Authors
Anja Perlich
Julia von von Thienen
Matthias Wenzel
Christoph Meinel
Copyright Year
2018
Book
Design Thinking Research

Print ISBN: 978-3-319-60966-9

Electronic ISBN: 978-3-319-60967-6

Copyright Year: 2018

DOI
https://doi.org/10.1007/978-3-319-60967-6_17

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