Learning Histories: Learning from Multiple Perspectives

A learning history is a narrative method that collects and evaluates the (experiential) knowledge of individual employees and teams about critical events in the past (e.g., projects that went particularly well or badly, conflicts in teams) to write a shared story on their basis. This new story is then carried into the organization through workshops that help kick-start a learning process by which past mistakes can be avoided and new solutions found. The goal is to make as many employees in comparable situations as possible benefit from instructive experiences that would otherwise remain completely inaccessible. The final product is the so-called experience document which is a written retelling of the events in narrative form.