2011 | OriginalPaper | Chapter
Learning over the IT Life Cycle – Advantages of Integrated Service Creation and Service Management
Authors : Irvathraya B. Madhukar, Florian A. Täube
Published in: Application Management
Publisher: Gabler
Activate our intelligent search to find suitable subject content or patents.
Select sections of text to find matching patents with Artificial Intelligence. powered by
Select sections of text to find additional relevant content using AI-assisted search. powered by
In this chapter we draw parallels between IT application development and management and the construction industry and internationalizing firms therein: while the construction lifecycle with its phases design, build, operate resembles that of IT, the internationalization of firms with a physical product – buildings – can be related to the virtualization of a digital industry – the recent trend to cloud computing. We are interested in different forms of learning between stages of multi-stage projects. In particular, we try to understand how to conceptually distinguish learning from mere trouble shooting. We build on research in the construction industry and lessons from a case study with a firm that integrates design, build and operation phase and internationalizes its operation through offshoring part of its value chain.