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Published in:
2013 | OriginalPaper | Chapter
Linking Benefits to Balanced Scorecard Strategy Map
Authors : Jorge Gomes, Mário Romão, Mário Caldeira
Published in: Advances in Information Systems and Technologies
Publisher: Springer Berlin Heidelberg
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In this paper the authors propose a link between the Benefits Dependency Network, from a Benefits Management approach, and a Strategy Map, from Balanced Scorecard, to improve the management of business benefits and to ensure that actions taken along the investment life-cycle lead to foreseen benefits realization. The goal of this integration is to build a framework that combines useful features of both methods. We sustain that they can be complementary. As a Strategy Map is committed with strategic alignment, communication and monitoring of strategy execution at all levels of an organization, a Benefits Dependency Network is aimed at explaining how benefits are going to be obtained through organizational change. Using the results of a case-study research, we explain how a Strategy Map can cross with the Benefits Dependency Network. The integrated contribution is meant to increase the investments effectiveness, giving to stakeholdersthe confidence on a clearer delivery path for their expected benefits.