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Published in:
Researching the After-sales Services and Warranty Management Read chapter Read first chapter

2014 | OriginalPaper | Chapter

12. Maintainability and the After-sales Service

Authors : Vicente González-Prida Díaz, Adolfo Crespo Márquez

Published in: After–sales Service of Engineering Industrial Assets

Publisher: Springer International Publishing

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Abstract

The purpose of this chapter is to describe a process to obtain a maintainability index for industrial assets that, particularly, have been launched to the market and need to be technically assisted by the customer service.

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previous chapter Intellectual Capital in the Technical Assistance
next chapter Dynamic Modeling and Bayesian Networks in the After-sales Service
Literature
1.
European standard. 2010. EN 13306: Maintenance – Maintenance terminology. CEN/TC 319.
2.
Eldon CG. 1990. An Analytic Approach to Performing a Maintainability Demonstration. IEEE Tansactions on Reliability. 39(1).
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Houshyar A, Ghahramani B. 1997. A practical reliability and maintainability data collection and processing software. Computers & Industrial Engineering. 33(1-2):133-136.
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Sols A. 2000. Fiabilidad, Mantenibilidad, efectividad: un enfoque sistemático. Madrid: Universidad Pontificia Comillas.
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Wani MF, Gandhi OP. 2002. Maintainability design and evaluation of mechanical systems based on tribology. Reliability Engineering & System Safety, 77(2):181-188.
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Chen L, Cai J. 2003. Using Vector Projection Method to evaluate maintainability of mechanical system in design review. Reliability Engineering & System Safety. 81(2):147-154.
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Smith DJ. 2005. Reliability, maintainability and risk: practical methods for engineers. Amsterdam: Butterworth-Heinemann.
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Coulibaly A, Houssin R, Mutel B. 2008. Maintainability and safety indicators at design stage for mechanical products. Computers in Industry. 59(5):438-449.
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Guo B, Jiang P, Xing YY. 2008. A Censored Sequential Posterior Odd Test (SPOT) Method for Verification of the Mean Time To Repair. IEEE Tansactions on Reliability. 57:2.
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Ben-Daya M, Duffuaa SO, Raouf A, Knezevic J, Ait-Kadi D. 2009. Handbook of Maintenance Management and Engineering. London: Springer-Verlag London.
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Liu R, Lv C, Zou Y, Zhou D. 2009. The preliminary study on the human-factor evaluation system for maintainability design. International Conference on Intelligent Human-Machine Systems and Cybernetics, IHMSC 2, art. 5336031, pp. 107-112.
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Lu Z, Sun YC. 2009. Maintainability virtual evaluation method based on fuzzy multiple attribute decision making theory for civil aircraft system. Proceedings of 2009 8th International Conference on Reliability, Maintainability and Safety, ICRMS art. 5270100, pp. 684-689.
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Abbas B, Javad B, Tore M. 2011. Maintainability analysis considering time-dependent and time-independent covariates. Reliability Engineering and System Safety. 96:210–217
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UNE 20654:1992. Maintainability requirements. AENOR, Madrid
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Proyecto de Norma Española. 2011. PNE 151001 del AEN/CTN 151. Mantenimiento. AENOR.
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Carrión J. 2008. Patente Española solicitada por Motorman radio sistemas y aplicaciones, S.L. Clasificación PCT: B66C13/22. Fecha de Concesión: 17/09/2008
Metadata
Title
Maintainability and the After-sales Service
Authors
Vicente González-Prida Díaz
Adolfo Crespo Márquez
Copyright Year
2014
Book
After–sales Service of Engineering Industrial Assets

Print ISBN: 978-3-319-03709-7

Electronic ISBN: 978-3-319-03710-3

Copyright Year: 2014

DOI
https://doi.org/10.1007/978-3-319-03710-3_12