2015 | OriginalPaper | Chapter
Making the Rainbow Connection: Factors Influencing Gay Consumers’ Evaluations of Gay-Friendly Corporate Activities
Author : Gillian Oakenfull
Published in: Marketing Dynamism & Sustainability: Things Change, Things Stay the Same…
Publisher: Springer International Publishing
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Industry sources have suggested that gay male and lesbian consumers are extremely loyal to companies that incorporate them in their internal corporate policies and develop gay-oriented marketing practices. However, academic research provides little guidance about factors that may influence the importance that gay consumers’ place on different types of gay-oriented corporate activities with evaluating the "gay-friendliness" of a company. This research explores the influence of gay identity and gender on gay consumers’ perceptions of the gay-friendliness of gay-oriented corporate activities, both internal and external to the firm.