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In my twenties, when I was a manager at Bikes USA, one of the nation’s largest bike retailers, I had a great mentor named Casey Willson. Casey was vice president for human resources and, by all accounts, he was a fascinating character. He had an MBA and had worked in the Republican Party while teaching business classes in the early 1980s. But he was also a daily tai chi practitioner who had lived in Asia and rode his bike everyday to our offices in Alexandria from his condo in Washington, D.C.
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Performance management is a process by which managers and employees work together to plan, monitor, and review an employee’s work objectives and overall contribution to the organization.
There are many resources on S.M.A.R.T. and Six Sigma management techniques, including The Toyota Way: 14 Management Principles from the World’ s Greatest Manufacturer by Jeffrey Liker (New York: McGraw-Hill), 2004. and The One Minute Manager by Kenneth H. Blanchard and Spencer Johnson (New York: William Morrow), 2003.
True Japanese business philosophy defines "kaizen" as the overarching system and philosophy for continuous process improvement. At Zipcar, we called the process of formal collaboration to break a process down and rebuild it "kaizen."
See the Ride DC portal dashboard at https:/ridedc.ddot.dc.gov/
- Manage S.M.A.R.T.
- Island Press/Center for Resource Economics
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