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Researching the After-sales Services and Warranty Management Read chapter Read first chapter

2014 | OriginalPaper | Chapter

7. Management Effectiveness

Authors : Vicente González-Prida Díaz, Adolfo Crespo Márquez

Published in: After–sales Service of Engineering Industrial Assets

Publisher: Springer International Publishing

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Abstract

This chapter deals with the warranty program effectiveness. Techniques such as the balanced score card, criticality analysis, and the root cause failure analysis are applied to different case studies.

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previous chapter Auditing the Initial Case Study
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Metadata
Title
Management Effectiveness
Authors
Vicente González-Prida Díaz
Adolfo Crespo Márquez
Copyright Year
2014
Book
After–sales Service of Engineering Industrial Assets

Print ISBN: 978-3-319-03709-7

Electronic ISBN: 978-3-319-03710-3

Copyright Year: 2014

DOI
https://doi.org/10.1007/978-3-319-03710-3_7