Managing Agile Business Processes at N-DECT

Development of a Process-Aware Information System for Agile Business Processes

2021
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Authors: Jens Geiger; Stefan Jablonski; Sebastian Petter; Louis Püschel; Maximilian Röglinger
Published in: Business Process Management Cases Vol. 2
Publisher: Springer Berlin Heidelberg

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Abstract

The chapter explores the challenges faced by SMEs in managing complex business processes with traditional PAIS, which often lack support for agile processes. It introduces the development of an agile PAIS for N-DECT, a producing SME, focusing on key figure-based process prioritization. The case study details the implementation phases, technical architecture, and the innovative prioritization component that enables objective and automated process management. The solution aims to enhance N-DECT's operational agility and competitiveness by streamlining process execution and monitoring, making it a valuable resource for professionals seeking practical insights into agile business process management.

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Abstract

(a)

Situation faced: Many companies must handle unplanned events like delayed shipments, changing customer requests, and machine breakdowns. N-DECT, a medium-sized company that offers customer-specific solutions for material testing and processes many customer orders simultaneously, is no exception. The challenge of such agile business processes is that their dynamic re-planning and reprioritization is cumbersome and prone to error. Hence, an automated solution based on a process-aware information system (PAIS) is sorely needed.

(b)

Actions taken: Against this backdrop, the University of Bayreuth and four medium-sized companies, including N-DECT, engaged in a joint research project with the objective of developing and evaluating a PAIS architecture that enables the prioritization, execution, and monitoring of agile processes based on company-specific key figures (e.g., order-specific, profit-specific, or product-specific delivery dates). To that end, we collected requirements, designed the PAIS architecture—both a generic version and company-specific versions—built prototypes, and evaluated these prototypes at all four companies.

(c)

Results achieved: The key outcome of the research project was the development of a generic three-layer PAIS architecture with an innovative component for the prioritization of agile processes. This component builds on the Analytic Hierarchy Process (AHP), which supports the prioritization of process instances (i.e., tasks). The real-world evaluation at N-DECT showed that the agile PAIS reduces cumbersome manual resource assignments and prioritization tasks, which can be non-systematic and prone to error because of subjective influences.

(d)

Lessons learned: We learned that agile business processes can be effectively enacted and monitored through PAIS based on process models, combined with the AHP and key figures. We also learned that there are two kinds of agility—one at the task level and one at the instance level—which require different kinds of handling through PAIS.

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Title: Managing Agile Business Processes at N-DECT
Authors: Jens Geiger
Stefan Jablonski
Sebastian Petter
Louis Püschel
Maximilian Röglinger
Publisher: Springer Berlin Heidelberg
Book: Business Process Management Cases Vol. 2
Print ISBN: 978-3-662-63046-4

Electronic ISBN: 978-3-662-63047-1

Copyright Year: 2021
DOI: https://doi.org/10.1007/978-3-662-63047-1_8

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Managing Agile Business Processes at N-DECT

Development of a Process-Aware Information System for Agile Business Processes

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