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2022 | OriginalPaper | Chapter

May I Show You the Route? Developing a Service Robot Application in a Library Using Design Science Research

Authors : Giordano Sabbioni, Vivienne Jia Zhong, Janine Jäger, Theresa Schmiedel

Published in: Human Interaction, Emerging Technologies and Future Systems V

Publisher: Springer International Publishing

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Abstract

The present study demonstrates the ongoing development of a service robot application in a campus library through the application of Design Science Research (DSR) combined with user-centered design (UCD). In particular, we involved librarians and co-created an application solution addressing two use cases: giving directions to a desired subject area/book and providing recommendations for an event/book. Additionally, we involved potential end users to evaluate the robot artifact through an onsite usability test (N = 14) already within the design cycle. This process resulted in a successful application of the robot artifact for the identified use cases and shows feasibility of combining DSR with UCD.

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Title: May I Show You the Route? Developing a Service Robot Application in a Library Using Design Science Research
Authors: Giordano Sabbioni
Vivienne Jia Zhong
Janine Jäger
Theresa Schmiedel
Publisher: Springer International Publishing
Book: Human Interaction, Emerging Technologies and Future Systems V
Print ISBN: 978-3-030-85539-0

Electronic ISBN: 978-3-030-85540-6

Copyright Year: 2022
DOI: https://doi.org/10.1007/978-3-030-85540-6_39

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