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Published in:
2021 | OriginalPaper | Chapter
Measurement of User Interest in Public Transport Performance Variables Using AHP
Authors : Fatsyahrina Fitriastuti, Nindyo Cahyo Kresnanto
Published in: ICCOEE2020
Publisher: Springer Singapore
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Abstract
Service performance is the key to success in organizing public transportation. Performance variables directly felt by users include access to information, services in transportation, bus stop security, customer service, travel security, fares, and cleanliness. These seven variables need to be measured in terms of their effect on service performance. To measure the weight of this influence, the method to be used is the Analytical Hierarchy Process (AHP). The respondents interviewed as AHP inputs were 100 people, and only seven respondents had enough consistency to be analyzed. The results showed that access to information had the most significant effect on performance by 27.35%. Services in transportation influence weight of 15.75%, safety at bus stop 9.29%, customer service 16.74%, travel safety 7.33%, fare 13.49%, and cleanliness 10.05%. It can be concluded that transportation information access to public transportation is the dominant variable to get attention.