Measuring Social Sustainability in Business Processes

This chapter delves into the critical role of social sustainability in business processes, identifying and categorizing key indicators that measure and enhance organizational practices. The study reveals a diverse range of social sustainability indicators, primarily focused on employee and labor practices such as diversity, equity, inclusion (DEI), employee well-being, and training and development. It highlights the growing importance of these indicators in driving organizational change and improving social outcomes. The research also addresses the challenges of integrating social sustainability into business operations, noting the variability in definitions and the early stage of development in this field. By providing a structured framework for categorizing these indicators, the study offers practical insights for businesses looking to align their operations with broader social sustainability goals. The findings emphasize the need for further research and standardization in social sustainability indicators, particularly in less employee-centric industries. This comprehensive review serves as a valuable resource for professionals seeking to understand and implement social sustainability measures within their organizations.