Skip to main content
Disciplines
Automotive Business IT + Informatics Construction + Real Estate Electrical Engineering + Electronics Energy + Sustainability Insurance + Risk Finance + Banking Management + Leadership Marketing + Sales Mechanical Engineering + Materials
Events
DE
EN
Books
Journals
Topic Page
Marketing
Start single access now
Access for companies
EXTENDED SEARCH
Log in
Top
Business & Information Systems Engineering
Published in: Business & Information Systems Engineering 4/2017

23-05-2017 | Research Paper

Meta Modeling for Business Process Improvement

Authors: Dr. Florian Johannsen, Prof. Dr. Hans-Georg Fill

Published in: Business & Information Systems Engineering | Issue 4/2017

Log in

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

Conducting business process improvement (BPI) initiatives is a topic of high priority for today’s companies. However, performing BPI projects has become challenging. This is due to rapidly changing customer requirements and an increase of inter-organizational business processes, which need to be considered from an end-to-end perspective. In addition, traditional BPI approaches are more and more perceived as overly complex and too resource-consuming in practice. Against this background, the paper proposes a BPI roadmap, which is an approach for systematically performing BPI projects and serves practitioners’ needs for manageable BPI methods. Based on this BPI roadmap, a domain-specific conceptual modeling method (DSMM) has been developed. The DSMM supports the efficient documentation and communication of the results that emerge during the application of the roadmap. Thus, conceptual modeling acts as a means for purposefully codifying the outcomes of a BPI project. Furthermore, a corresponding software prototype has been implemented using a meta modeling platform to assess the technical feasibility of the approach. Finally, the usability of the prototype has been empirically evaluated.
previous article Recommendation-Based Conceptual Modeling and Ontology Evolution Framework (CMOE+)
next article Design Blueprint for Stress-Sensitive Adaptive Enterprise Systems

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now
Show more products
Footnotes
1
Details on each BPI technique can be found in Hagemeyer et al. (2006); Griesberger et al. (2011); Meran et al. (2013); George et al. (2005); Pande et al. (2000), or Kettinger et al. (1997) for instance.
 
2
 
3
Formalism for Describing ADOxx Meta Models and Models.
 
5
According to the HFRG, a minimum number of 10–12 participants is required to arrive at a valid analysis.
 
6
http://​sumi.​ucc.​ie/​en/​; Accessed 22 July 2016.
 
Literature
Adesola S, Baines T (2005) Developing and evaluating a methodology for business process improvement. Bus Process Manag J 11(1):37–46CrossRef
Anaby-Tavor A, Amid D, Fisher A, Bercovici A, Ossher H, Callery M, Desmond M, Krasikov S, Simmonds I (2010) Insights into enterprise conceptual modeling. Data Knowl Eng 69(12):1302–1318CrossRef
Andersen B (1999) Business process improvement toolbox. ASQ Qual Press, Milwaukee
Angele J, Fensel D, Landes D, Studer R (1998) Developing knowledge-based systems with MIKE. Autom Softw Eng 5(4):389–418CrossRef
Arh T, Blažič BJ (2008) A case study of usability testing – the SUMI evaluation approach of the EducaNext portal. WSEAS Trans Inf Sci Appl 5(2):175–181
Bamford D, Greatbanks R (2005) The use of quality management tools and techniques: a study of application in everyday situations. Int J Qual Reliab Manag 22(4):376–392CrossRef
Becker J, Kahn D (2012) Der Prozess im Fokus. In: Becker J, Kugeler M, Rosemann M (eds) Prozessmanagement - Ein Leitfaden zur prozessorientierten Organisationsgestaltung, 7th edn. Springer, Heidelberg, pp 1–16
Bergener P, Delfmann P, Weiss B, Winkelmann A (2015) Detecting potential weaknesses in business processes: an exploration of semantic pattern matching in process models. Bus Process Manag J 21(1):25–54CrossRef
Bevan N (1995) Measuring usability as quality of use. Softw Qual J 4(2):115–130CrossRef
Bork D, Fill H-G (2014) Formal aspects of enterprise modeling methods: a comparison framework. In: Proceedings of 47th Hawaii International Conference on System Sciences (HICSS), Waikoloa, Hawaii, pp 3400–3409
Breyfogle FW (2010) Process improvement projects shortcomings and resolution. Int J Lean Six Sigma 1(2):92–98CrossRef
Bruhn M (2013) Operative Gestaltung des Qualitätsmanagements für Dienstleistungen. In: Bruhn M (ed) Qualitätsmanagement für Dienstleistungen, 9th edn. Springer, Heidelberg, pp 251–354CrossRef
Bunney HS, Dale BG (1997) The implementation of quality management tools and techniques: a study. TQM Mag 9(3):183–189CrossRef
Cavallin H, Martin WM, Heylighen A (2007) How relative absolute can be: SUMI and the impact of the nature of the task in measuring perceived software usability. AI Soc 22(2):227–235CrossRef
Chakrabarty A, Tan KC (2007) The current state of six sigma application in services. Manag Service Qual 17(2):194–208CrossRef
Coskun S, Basligil H, Baracli H (2008) A weakness determination and analysis model for business process improvement. Bus Process Manag J 14(2):243–261CrossRef
Dale BG, McQuater R (1998) Managing business improvement & quality: implementing key tools and techniques. Blackwell Business, Oxford
Dalkir K (2005) Knowledge management in theory and practice. McGill University, Amsterdam
Davies I, Green P, Rosemann M, Indulska M, Gallo S (2006) How do practitioners use conceptual modeling in practice? Data Knowl Eng 58(3):358–380CrossRef
de Mast J (2004) A methodological comparison of three strategies for quality improvement. Int J Qual Reliab Manag 21(2):198–213CrossRef
Erdani Y, Hunger A, Werner S, Mertens S (2004) Ternary grid as a potentially new technique for knowledge elicitation/acquisition. In: Proceedings of 2nd International IEEE Conference on Intelligent Systems, 2004. IEEE, pp 312–315
Favre LM (2010) Formalization of MOF-based metamodels. In: Favre LM (ed) Model driven architecture for reverse engineering technologies. Information Resources Management Association. pp 49–79
Feller J, Parhankangas A, Smeds R, Jaatinen M (2013) How companies learn to collaborate: emergence of improved inter-organizational processes in R&D alliances. Organ Stud 34(3):313–343CrossRef
Fill H-G (2012) SeMFIS: A tool for managing semantic conceptual models. In: Workshop on graphical modeling language development, Lyngby, Denmark
Fill H-G (2016) SeMFIS: a flexible engineering platform for semantic annotations of conceptual models. Accepted for Semantic Web – Interoperability, Usability, Applicability. doi:10.​3233/​SW-160235
Fill H-G, Johannsen F (2016) A knowledge perspective on big data by joining enterprise modeling and data analyses. In: Proceedings of 49th Hawaii International Conference on System Sciences (HICSS), Kauai, Hawaii, pp 405–4061
Fill H-G, Karagiannis D (2013) On the conceptualisation of modelling methods using the ADOxx meta modelling platform. Enterp Model Inf Syst Archit 8(1):4–25CrossRef
Fill H-G, Redmond T, Karagiannis D (2012) FDMM: a formalism for describing ADOxx meta models and models. In: Maciaszek, L., Cuzzocrea, A., Cordeiro, J. (eds) Proceedings of ICEIS 2012 – 14th International Conference on Enterprise Information Systems, SciTePress, Vol.3, pp.133–144
Fill H-G, Redmond T, Karagiannis D (2013) Formalizing meta models with FDMM: the ADOxx case. In: Cordeiro J, Maciaszek L, Filipe J (eds) Enterprise information systems LNBIP, vol 141. Springer, Berlin, pp 429–451CrossRef
Fjeld M, Fredriksson J, Ejdestig M, Duca F, Bötschi K, Voegtli B, Juchli P (2007) Tangible user interface for chemistry education: comparative evaluation and re-design. In: Proceedings SIGCHI Conference on human factors in computing systems, ACM, pp 805–808
Forster F (2006) The idea behind business process improvement: toward a business process improvement pattern framework. BPTrends 2006:1–13
Frank U (2010) Outline of a method for designing domain-specific modelling languages. ICB-Research Report, No. 42
Frank U (2011a) Some guidelines for the conception of domain-specific modelling languages. In: Nuettgens M, Thomas O, Weber B (eds) Proceedings of the EMISA, Vol. 2011. GI, pp 93–106
Frank U (2011b) The MEMO meta modelling language (MML) and language architecture. ICB-Research Report, No, p 43
Frank U, Heise D, Kattenstroth H, Schauer H (2008) Designing and utilising business indicator systems within enterprise models-outline of a method. Proc MobIS 2008:89–105
Fraser MD, Kumar K, Vaishnavi VK (1994) Strategies for incorporating formal specifications in software development. Commun ACM 37(10):74–86CrossRef
George ML, Rowlands D, Price M, Maxey J (2005) Lean six sigma pocket toolbox. McGraw-Hill, New York
Gijo EV, Rao TS (2005) Six sigma implementation – hurdles and more hurdles. Total Qual Manag Bus Excell 16(6):721–725CrossRef
Gray J, Tolvanen J-P, Kelly S, Gokhale A, Neema S, Sprinkle J (2007) Domain-specific modeling. Handb Dyn Syst Model 7:1–7
Greenberg P (2010) The impact of CRM 2.0 on customer insight. J Bus Indust Market 25(6):410–419CrossRef
Gregor S, Hevner AR (2013) Positioning and presenting design science research for maximum impact. MIS Q 37(2):337–356
Griesberger P, Leist S, Zellner G (2011) Analysis of techniques for business process improvement. In: Proceedings 19th European Conference on Information Systems (ECIS 2011), Helsinki
Gutzwiller TA (1994) Das CC RIM-Referenzmodell für den Entwurf von betrieblichen, transaktionsorientierten Informationssystemen. Physica, HeidelbergCrossRef
Hagemeyer C, Gershenson JK, Johnson DM (2006) Classification and application of problem solving quality tools: a manufacturing case study. TQM Mag 18(5):455–483CrossRef
Hall M (2006) Knowledge management and the limits of knowledge codification. J Knowl Manag 10(3):117–126CrossRef
Hanif M, Khan YS, Zaheer A (2014) Impact of organizational resistance to change on BPR implementation: a case of State Bank of Pakistan. Eur J Bus Manag 6(4):186–196
Harel D, Rumpe B (2000) Modeling languages: syntax, semantics and all that stuff, Part I: the basic stuff. Technical Report MCS00-16
Harel D, Rumpe B (2004) Meaningful modeling: what's the semantics of "semantics"? IEEE Computer 37(10):64–72
Harrington HJ (1991) Business process improvement - the breakthrough strategy for total quality, productivity and competitiveness. McGraw-Hill, New York
Harrington HJ, Lomax KC (2000) Performance improvement methods: fighting the war on waste. McGraw-Hill, New York
Heckl D, Moormann J, Rosemann M (2010) Uptake and success factors of Six Sigma in the financial services industry. Bus Process Manag J 16(3):436–472CrossRef
Hevner AR, March ST, Park J, Ram S (2004) Design science in information systems research. MIS Q 28(1):75–105
Höfferer P (2007) Achieving business process model interoperability using metamodels and ontologies. In: Österle H, Schelp J, Winter R (eds) 15th European Conference on Information Systems, St. Gallen, pp 1620–1631
Höhenberger S, Delfmann P (2015) Supporting business process improvement through business process weakness pattern collections. In: Proceedings 12th International Conference on Wirtschaftsinformatik, Osnabrück
Ishikawa K (1980) Guide to quality control. Asian Productivity Organization, Tokyo
Johannsen F (2011) State of the art concerning the integration of methods and techniques in quality management – literature review and an agenda for research. In: Proceedings of 19th European Conference on Information Systems (ECIS), Helsinki
Johannsen F, Fill H-G (2014a) Codification of knowledge in business process improvement projects. In: Proceeding of 22nd European Conference on Information Systems, Tel Aviv
Johannsen F, Fill H-G (2014b) RUPERT: a modelling tool for supporting business process improvement initiatives. In: Tremblay MC, Van der Meer D, Rothenberger M, Gupta A, Yoon V (eds) 9th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Miami, Springer, pp 418–422
Johannsen F, Fill H-G (2015) Supporting knowledge elicitation and analysis for business process improvement through a modeling tool. In: Proceedings 12th International Conference on Wirtschaftsinformatik, Osnabrück
Johannsen F, Fill H-G (2016) Supporting business process improvement through a modeling tool. In: Karagiannis D, Mayr CH, Mylopoulos J (eds) Domain-specific conceptual modeling. Springer, Heidelberg, pp 217–237CrossRef
Johannsen F, Leist S, Zellner G (2015) Implementing Six Sigma for improving business processes at an automotive bank. In: Vom Brocke J, Rosemann M (eds) Handbook on business process management 1, 2nd edn. Springer, Heidelberg, pp 361–382
Jouault F, Bézivin J (2006) KM3: a DSL for metamodel specification. In: Proceedings International Conference on Formal Methods for Open Object-Based Distributed Systems. Springer, pp 171–185
Kaplan AM, Haenlein M (2010) Users of the world, unite! The challenges and opportunities of social media. Bus Horizons 53(1):59–68CrossRef
Karagiannis D, Kühn H (2002) Metamodelling platforms. In: Bauknecht K, Min Tjoa A, Quirchmayr G (eds) Proceedings 3rd International Conference EC-Web 2002 - Dexa 2002, Aix-en-Provence, pp 182–195
Karagiannis D, Grossmann W, Höfferer P (2008) Open model initiative: a FEASIBILITY study. University of Vienna, Department of Knowledge Engineering, Vienna
Kettinger WJ, Teng JTC, Guha S (1997) Business process change: a study of methodologies, techniques, and tools. MIS Q 21(1):55–80CrossRef
Kirakowski J, Corbett M (1993) SUMI: the software usability measurement inventory. Br J Educ Technol 24(3):210–212CrossRef
Klefsjö B, Bergquist B, Garvare R (2008) Quality management and business excellence, customers and stakeholders: do we agree on what we are talking about, and does it matter? TQM J 20(2):120–129CrossRef
Koubarakis M, Plexousakis D (1999) Business process modelling and design – a formal model and methodology. BT Technol J 17(4):23–35CrossRef
Kühne T (2006) Matters of (meta-) modeling. J Softw Syst Model 5(4):369–385CrossRef
Lang M, Wehner B, Falk T, Griesberger P, Leist S (2015) Evaluating business process improvement patterns by simulation. In: Proceedings 23rd European Conference on Information Systems (ECIS 2015), Münster
Le Dinh T, Rickenberg TA, Fill HG, Breitner MH (2014) Towards a knowledge-based framework for enterprise content management. In: Proceedings 47th Hawaii International Conference on System Sciences (HICSS)
Ledeczi A, Maroti M, Bakay A, Karsai G, Garrett J, Thomason C, Nordstrom G, Sprinkle J, Volgyesi P (2001) The generic modeling environment. In: Proceedings of the Workshop on Intelligent Signal Processing, Budapest, Hungary
Lee KT, Chuah KB (2001) A SUPER methodology for business process improvement. Int J Oper Prod Manag 21(5/6):687–706CrossRef
Leist S, Lichtenegger W (2010) Integration von automatisch generierten und manuell konstruierten Prozessmodellen als Grundlage für den Aufbau einer Prozessarchitektur. In: Proceedings Multikonferenz Wirtschaftsinformatik, Göttingen
Lewis BR (2007) Managing service quality. In: Dale BG, van der Wiele T, van Iwaarden J (eds) Managing quality. Blackwell, Malden, pp 234–257
Lichtenegger W (2012) Methoden zur teilautomatischen Konstruktion von Ist-Prozessmodellen mittels Process Mining sowie zur Integration manuell konstruierter und automatisch generierter Ist-Prozessmodelle. Logos, Berlin
Lipton P (2010) Engineering and Truth. In: The Royal Academy of Engineering: Philosophy of engineering - Volume 1 of the proceedings of a series of seminars held at The Royal Academy of Engineering, pp 7–13
Lovelock C, Wirtz J (2011) Services marketing - people, technology, strategy, 7th edn. Pearson, Singapore
Low WZ, van den Broucke SKLM, Wynn MT, ter Hofstede AHM, De Weerdt J, van der Aalst WMP (2015) Revising history for cost-informed process improvement. Comput 1–27
Lymperopoulos C, Chaniotakis IE, Soureli M (2013) The role of price satisfaction in managing customer relationships: the case of financial services. Market Intell Plan 31(3):216–228CrossRef
Magnusson K, Kroslid D, Bergman B (2004) Six Sigma umsetzen, 2nd edn. Hanser, München
Mansor Z, Kasirun ZM, Yahya S, Arshad NH (2012) The evaluation of WebCost using Software Usability Measurement Inventory (SUMI). Int J Digit Inf Wireless Commun (IJDIWC) 2(2):197–201
McAdam R, Antony J, Kumar M, Hazlett SA (2014) Absorbing new knowledge in small and medium-sized enterprises: a multiple case analysis of Six Sigma. Int Small Bus J 32(1):81–109CrossRef
McAfee A, Brynjolfsson E (2012) Big data: the management revolution. Harv Bus Rev 90(10):60–66
McDonald MP, Aron D (2011) Executive summary: reimagining IT: the 2011 CIO agenda. Gartner Research
McQuater RE, Scurr CH, Dale BG, Hillmann PG (1995) Using quality tools and techniques successfully. TQM Mag 7(6):37–42CrossRef
Mellat-Parast M (2013) Supply chain quality management: an inter-organizational learning perspective. Int J Qual Reliab Manag 30(5):511–529CrossRef
Meran R, John A, Roenpage O, Staudter C (2013) Six Sigma + Lean toolset. Springer, HeidelbergCrossRef
Mukerjee K (2013) Customer-oriented organizations: a framework for innovation. J Bus Strateg 34(3):49–56CrossRef
Mylopoulos J (1992) Conceptual modeling and Telos. In: Loucopoulos P, Zicari R (eds) Conceptual modelling, databases and CASE: an integrated view of information systems development. Wiley, Hoboken, pp 49–68
Okes D (2002) Organize your quality tool belt. Qual Progress (July 2002), pp.82–86
Pande P, Neumann R, Cavanagh R (2000) The Six Sigma way - how GE, Motorola and other top companies are honing their performance. McGraw Hill, New York
Persson A (2013) Profitable customer management: reducing costs by influencing customer behaviour. Europ J Market 47(5/6):857–876CrossRef
Poernomo I (2006) The meta-object facility typed. In: Proceedings of the 2006 ACM symposium on Applied computing. ACM, pp 1845–1849
Povey B (1998) The development of a best practice business process improvement methodology. Benchmarking 5(1):27–44
Psomas EL, Fotopoulos CV, Kafetzopoulos DP (2011) Core process management practices, quality tools and quality improvement in ISO 9001 certified manufacturing companies. Bus Process Manag J 17(3):437–460CrossRef
Rafferty AE, Jimmieson NL, Armenakis AA (2013) Change readiness. A Multilevel Review. J Manag 39(1):110–135
Rigby D, Bilodeau B (2015) Management tools & trends 2015. Bain & Company, Boston
Samson D, Challis D (2002) Patterns of business excellence. Meas Bus Excell 6(2):15–21CrossRef
Sarkar B, Moon I (2014) Improved quality, setup cost reduction, and variable backorder costs in an imperfect production process. Int J Prod Econ 155(2014):204–213CrossRef
Sauro J, Lewis JR (2012) Quantifying the user experience: practical statistics for user research. Elsevier, Amsterdam
Scheer A-W, Schneider K (2006) ARIS - architecture of integrated information systems. In: Bernus P, Mertins K, Schmidt G (eds) International handbooks on information systems - Part three. Springer, Heidelberg, pp 605–623
Schönthaler F, Vossen G, Oberweis A, Karle T (2012) The Horus method. Business processes for business communities. Springer, Heidelberg, pp 61–136CrossRef
Seethamraju R, Marjanovic O (2009) Role of process knowledge in business process improvement methodology: a case study. Bus Process Manag J 15(6):920–936CrossRef
Shamma H, Hassan S (2013) Customer-driven benchmarking: a strategic approach toward a sustainable marketing performance. Benchmarking 20(3):377–395CrossRef
Siau K, Rossi M (2011) Evaluation techniques for systems analysis and design modelling methods – a review and comparative analysis. Inf Syst J 21(3):249–268CrossRef
Snee R, Hoerl R (2003) Leading Six Sigma. Prentice Hall, New York
Sonnenberg C, vom Brocke J (2012) Evaluations in the science of the artificial – reconsidering the build-evaluate pattern in design science research. In: Peffers K, Rothenberger M, Kuechler B (eds) Design science research in information systems,Advances in theory and practice. Springer, Heidelberg, pp 381–397CrossRef
Strahringer S (1996) Metamodellierung als Instrument des Methodenvergleichs. Shaker, Aachen
Strecker S, Heise D, Frank U (2011) RiskM: a multi-perspective modeling method for IT risk assessment. Inf Syst Front 13(4):595–611CrossRef
Studer R, Benjamins VR, Fensel D (1998) Knowledge engineering: principles and methods. Data Knowl Eng 25(1):161–197CrossRef
Telang PR, Singh MP (2012) Specifying and verifying cross-organizational business models: an agent-oriented approach. IEEE Trans Services Comput 5(3):305–318CrossRef
Thalheim B (2010) Towards a theory of conceptual modelling. J Univers Comput Sci 16(20):3102–3137
Thia C, Chai KH, Bauly J, Xin Y (2005) An exploratory study of the use of quality tools and techniques in product development. TQM Mag 17(5):406–424CrossRef
Todnem By R (2005) Organisational change management: a critical review. J Change Manag 5(4):369–380CrossRef
Tolvanen J-P, Kelly S (2009) MetaEdit+: defining and using integrated domain-specific modeling languages. In: Proceedings of the 24th ACM SIGPLAN conference companion on Object oriented programming systems languages and applications. ACM, pp 819–820
Turber S, vom Brocke J, Gassmann O, Fleisch E (2014) Designing business models in the era of internet of things. In: Proceedings 9th International Conference on Design Science Research in Information Systems and Technology. Springer, pp 17–31
Turkyilmaz A, Oztekin A, Zaim S, Demirel OF (2013) Universal structure modeling approach to customer satisfaction index. Indust Manag Data Syst 113(7):932–949CrossRef
van der Aalst W, Adriansyah A, de Medeiros AKA, Arcieri F, Baier T, Blickle T, Bose JC, van den Brand P, Brandtjen R, Buijs J (2012) Process mining manifesto. Proceedings of the business process management workshops, lecture notes in business information processing, vol 99. Springer, Heidelberg, pp 169–194
van Veenendaal E (1998) Questionnaire based usability testing. In: Proceedings European Software Quality Week Conference, Brussels
vom Brocke J, Schmiedel T, Recker J, Trkman P, Mertens W, Viaene S (2014) Ten principles of good business process management. Bus Process Manag J 20(4):530–548CrossRef
Wand Y, Weber R (2002) Research commentary: information systems and conceptual modeling – a research agenda. Inf Syst Research 13(4):363–376CrossRef
Wohlin C, Runeson P, Höst M, Ohlsson MC, Regnell B, Wesslén A (2012) Experimentation in software engineering. Springer, HeidelbergCrossRef
Womack JP, Jones DT (1996) Lean thinking. Simon & Schuster, New York
Womack J, Jones D, Roos D (2007) The machine that changed the world, 2nd edn. Free Press, New York
Xu Y, Bernard A, Perry N, Lian L (2011) Managing knowledge management tools: a systematic classification and comparison. In: IEEE Proceedings International Conference on Management and Service Science
Nayatani Y (1986) Seven management tools for QC. Rep Stat Appl Res JUSE 33(2):1–6
Zellner G (2011) A structured evaluation of business process improvement approaches. Bus Process Manag J 17(2):203–237CrossRef
Zu X (2009) Infrastructure and core quality management practices: how do they affect quality? Int J Qual Reliab Manag 26(2):129–149CrossRef
Metadata
Title
Meta Modeling for Business Process Improvement
Authors
Dr. Florian Johannsen
Prof. Dr. Hans-Georg Fill
Publication date
23-05-2017
Publisher
Springer Fachmedien Wiesbaden
Published in
Business & Information Systems Engineering / Issue 4/2017
Print ISSN: 2363-7005
Electronic ISSN: 1867-0202
DOI
https://doi.org/10.1007/s12599-017-0477-1

Other articles of this Issue 4/2017

Business & Information Systems Engineering 4/2017 Go to the issue

Catchword

Embedded Subscriber Identity Module eSIM

Research Paper

Successful Business Model Types of Cloud Providers

Research Paper

Does the Framing of Progress Towards Virtual Rewards Matter?

Research Notes

Design Blueprint for Stress-Sensitive Adaptive Enterprise Systems

Discussion

Digitalization: Opportunity and Challenge for the Business and Information Systems Engineering Community

Profile

Interview with Prof. Jeroen van den Hoven on “Why do Ethics and Values Matter in Business and Information Systems Engineering?”

Premium Partner

    Image Credits