Skip to main content
Top

2018 | OriginalPaper | Chapter

Motivational Factors for Users’ Reposting Behavior in Different Mobile UGC Online Communities

Authors : Xingyu Chen, Dandan Tian, Da Tao, Xingda Qu

Published in: Advances in Human Factors, Business Management and Leadership

Publisher: Springer International Publishing

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

With the popularity of mobile user-generated-content (UGC) online communities, it is important to explore why the same users behave differently in different UGC communities. This study was conducted to investigate motivational factors for users’ reposting behavior in two UGC communities with Chinese young adults. A field experiment was conducted, where users were required to interact with two high fidelity prototypes of mobile UGC community applications. The results indicated that interface usability, information credibility, information usefulness, affect and community reputation had both direct and indirect effects on users’ reposting behavior. In addition, several factors exerted differential effects for the two UGC communities. Information usefulness was important for higher reputation in the UGC community that was featured by its quality of content, while interface usability focused more on quality of interfaces. This study has important implications for the understanding of key factors that influence viral diffusion of online content through different UGC communities.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literature
1.
go back to reference Li, H., Liu, Y.: Understanding post-adoption behaviors of e-service users in the context of online travel services. Inf. Manag. 51(8), 1043–1052 (2014)CrossRef Li, H., Liu, Y.: Understanding post-adoption behaviors of e-service users in the context of online travel services. Inf. Manag. 51(8), 1043–1052 (2014)CrossRef
2.
go back to reference Parameswaran, M., Whinston, A.B.: Social computing: an overview. Commun. Assoc. Inf. Syst. 19(1), 762–780 (2007) Parameswaran, M., Whinston, A.B.: Social computing: an overview. Commun. Assoc. Inf. Syst. 19(1), 762–780 (2007)
3.
go back to reference Sun, N., Rau, P.P.-L., Ma, L.: Understanding lurkers in online communities: a literature review. Comput. Hum. Behav. 38, 110–117 (2014)CrossRef Sun, N., Rau, P.P.-L., Ma, L.: Understanding lurkers in online communities: a literature review. Comput. Hum. Behav. 38, 110–117 (2014)CrossRef
4.
go back to reference Malinen, S.: Understanding user participation in online communities: a systematic literature review of empirical studies. Comput. Hum. Behav. 46, 228–238 (2005)CrossRef Malinen, S.: Understanding user participation in online communities: a systematic literature review of empirical studies. Comput. Hum. Behav. 46, 228–238 (2005)CrossRef
5.
go back to reference Song, Y., Dai, X.-Y., Wang, J.: Not all emotions are created equal: expressive behavior of the networked public on China’s social media site. Comput. Hum. Behav. 60, 525–533 (2016)CrossRef Song, Y., Dai, X.-Y., Wang, J.: Not all emotions are created equal: expressive behavior of the networked public on China’s social media site. Comput. Hum. Behav. 60, 525–533 (2016)CrossRef
6.
go back to reference Williams, R.-L., Cothrel, J.: Four smart ways to run online communities. MIT Sloan Manag. Rev. 41(4), 81 (2000) Williams, R.-L., Cothrel, J.: Four smart ways to run online communities. MIT Sloan Manag. Rev. 41(4), 81 (2000)
7.
go back to reference Kim, A.-J.: Community Building on the Web: Secret Strategies for Successful Online Communities. Addison-Wesley Longman Publishing Co., Inc., Boston (2000) Kim, A.-J.: Community Building on the Web: Secret Strategies for Successful Online Communities. Addison-Wesley Longman Publishing Co., Inc., Boston (2000)
8.
go back to reference Bateman, P., Gray, P., Butler, B.: Community commitment: how affect, obligation, and necessity drive online behaviors. In: Proceedings of ICIS 2006, vol. 63 (2006) Bateman, P., Gray, P., Butler, B.: Community commitment: how affect, obligation, and necessity drive online behaviors. In: Proceedings of ICIS 2006, vol. 63 (2006)
9.
go back to reference Chang, H.H., Chuang, S.-S.: Social capital and individual motivations on knowledge sharing: participant involvement as a moderator. Inf. Manag. 48(1), 9–18 (2011)CrossRef Chang, H.H., Chuang, S.-S.: Social capital and individual motivations on knowledge sharing: participant involvement as a moderator. Inf. Manag. 48(1), 9–18 (2011)CrossRef
10.
go back to reference Chen, C.-J., Hung, S.-W.: To give or to receive? Factors influencing members’ knowledge sharing and community promotion in professional virtual communities. Inf. Manag. 47(4), 226–236 (2010)CrossRef Chen, C.-J., Hung, S.-W.: To give or to receive? Factors influencing members’ knowledge sharing and community promotion in professional virtual communities. Inf. Manag. 47(4), 226–236 (2010)CrossRef
11.
go back to reference Jadin, T., Gnambs, T., Batinic, B.: Personality traits and knowledge sharing in online communities. Comput. Hum. Behav. 29(1), 210–216 (2013)CrossRef Jadin, T., Gnambs, T., Batinic, B.: Personality traits and knowledge sharing in online communities. Comput. Hum. Behav. 29(1), 210–216 (2013)CrossRef
12.
go back to reference Ma, M., Agarwal, R.: Through a glass darkly: information technology design, identity verification, and knowledge contribution in online communities. Inf. Syst. Res. 18(1), 42–67 (2007)CrossRef Ma, M., Agarwal, R.: Through a glass darkly: information technology design, identity verification, and knowledge contribution in online communities. Inf. Syst. Res. 18(1), 42–67 (2007)CrossRef
13.
go back to reference Nov, O., Ye, C., Kumar, N.: A social capital perspective on meta-knowledge contribution and social computing. Decis. Support Syst. 53(1), 118–126 (2012)CrossRef Nov, O., Ye, C., Kumar, N.: A social capital perspective on meta-knowledge contribution and social computing. Decis. Support Syst. 53(1), 118–126 (2012)CrossRef
14.
go back to reference Tseng, F.-C., Kuo, F.-Y.: The way we share and learn: an exploratory study of the self-regulatory mechanisms in the professional online learning community. Comput. Hum. Behav. 26(5), 1043–1053 (2010)CrossRef Tseng, F.-C., Kuo, F.-Y.: The way we share and learn: an exploratory study of the self-regulatory mechanisms in the professional online learning community. Comput. Hum. Behav. 26(5), 1043–1053 (2010)CrossRef
15.
go back to reference Lin, X., Lachlan, K.A., Spence, P.R.: Exploring extreme events on social media: a comparison of user reposting/retweeting behaviors on Twitter and Weibo. Comput. Hum. Behav. 65, 576–581 (2016)CrossRef Lin, X., Lachlan, K.A., Spence, P.R.: Exploring extreme events on social media: a comparison of user reposting/retweeting behaviors on Twitter and Weibo. Comput. Hum. Behav. 65, 576–581 (2016)CrossRef
16.
go back to reference Davis, F.D.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q. 13(3), 319–340 (1998)CrossRef Davis, F.D.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q. 13(3), 319–340 (1998)CrossRef
17.
go back to reference Agag, G., El-Masry, A.A.: Understanding consumer intention to participate in online travel community and effects on consumer intention to purchase travel online and WOM: an integration of innovation diffusion theory and TAM with trust. Comput. Hum. Behav. 60, 97–111 (2016)CrossRef Agag, G., El-Masry, A.A.: Understanding consumer intention to participate in online travel community and effects on consumer intention to purchase travel online and WOM: an integration of innovation diffusion theory and TAM with trust. Comput. Hum. Behav. 60, 97–111 (2016)CrossRef
18.
go back to reference Bahtar, A.Z., Muda, M.: The impact of User-Generated Content (UGC) on product reviews towards online purchasing–a conceptual framework. Procedia Econ. Finance 37, 337–342 (2016)CrossRef Bahtar, A.Z., Muda, M.: The impact of User-Generated Content (UGC) on product reviews towards online purchasing–a conceptual framework. Procedia Econ. Finance 37, 337–342 (2016)CrossRef
19.
go back to reference Sussman, S.W., Siegal, W.S.: Informational influence in organizations: an integrated approach to knowledge adoption. Inf. Syst. Res. 14(1), 47–65 (2003)CrossRef Sussman, S.W., Siegal, W.S.: Informational influence in organizations: an integrated approach to knowledge adoption. Inf. Syst. Res. 14(1), 47–65 (2003)CrossRef
20.
go back to reference Nielsen, J.: Usability Engineering. Morgan Kaufmann, San Francisco (1994)MATH Nielsen, J.: Usability Engineering. Morgan Kaufmann, San Francisco (1994)MATH
21.
go back to reference Lee, D., Moon, J., Kim, Y.J., Mun, Y.Y.: Antecedents and consequences of mobile phone usability: linking simplicity and interactivity to satisfaction, trust, and brand loyalty. Inf. Manag. 52(3), 295–304 (2015)CrossRef Lee, D., Moon, J., Kim, Y.J., Mun, Y.Y.: Antecedents and consequences of mobile phone usability: linking simplicity and interactivity to satisfaction, trust, and brand loyalty. Inf. Manag. 52(3), 295–304 (2015)CrossRef
22.
go back to reference Bhattacherjee, A.: Understanding information systems continuance: an expectation-confirmation model. MIS Q. 25, 351–370 (2001) Bhattacherjee, A.: Understanding information systems continuance: an expectation-confirmation model. MIS Q. 25, 351–370 (2001)
23.
go back to reference Wathen, C.N., Burkell, J.: Believe it or not: factors influencing credibility on the web. J. Am. Soc. Inf. Sci. Technol. 53(2), 134–144 (2002)CrossRef Wathen, C.N., Burkell, J.: Believe it or not: factors influencing credibility on the web. J. Am. Soc. Inf. Sci. Technol. 53(2), 134–144 (2002)CrossRef
24.
go back to reference McKnight, D.H., Kacmar, C.J.: Factors and effects of information. In: Proceedings of the Ninth International Conference on Electronic Commerce, pp. 423–432. ACM (2007) McKnight, D.H., Kacmar, C.J.: Factors and effects of information. In: Proceedings of the Ninth International Conference on Electronic Commerce, pp. 423–432. ACM (2007)
25.
go back to reference Verhellen, Y., Dens, N., De Pelsmacker, P.: Consumer responses to brands placed in youtube movies: the effect of prominence and endorser expertise. J. Electron. Commer. Res. 14(4), 287 (2013) Verhellen, Y., Dens, N., De Pelsmacker, P.: Consumer responses to brands placed in youtube movies: the effect of prominence and endorser expertise. J. Electron. Commer. Res. 14(4), 287 (2013)
26.
go back to reference Ayeh, J.K., Au, N., Law, R.: “Do We Believe in TripAdvisor?” examining credibility perceptions and online travelers’ attitude toward using User-Generated Content. J. Travel Res. 52(4), 437–452 (2013)CrossRef Ayeh, J.K., Au, N., Law, R.: “Do We Believe in TripAdvisor?” examining credibility perceptions and online travelers’ attitude toward using User-Generated Content. J. Travel Res. 52(4), 437–452 (2013)CrossRef
27.
go back to reference Chaudhuri, A., Holbrook, M.-B.: The chain of effects from brand trust and brand affect to brand performance: the role of brand loyalty. J. Mark. 65(2), 81–93 (2001)CrossRef Chaudhuri, A., Holbrook, M.-B.: The chain of effects from brand trust and brand affect to brand performance: the role of brand loyalty. J. Mark. 65(2), 81–93 (2001)CrossRef
28.
go back to reference Lau, G.-T., Lee, S.-H.: Consumers’ trust in a brand and the link to brand loyalty. J. Mark. Focused Manag. 4(4), 341–370 (1999)CrossRef Lau, G.-T., Lee, S.-H.: Consumers’ trust in a brand and the link to brand loyalty. J. Mark. Focused Manag. 4(4), 341–370 (1999)CrossRef
29.
go back to reference Elling, S., Lentz, L., de Jong, M., et al.: Measuring the quality of governmental websites in a controlled versus an online setting with the ‘Website Evaluation Questionnaire’. Gov. Inf. Q. 29(3), 383–393 (2012)CrossRef Elling, S., Lentz, L., de Jong, M., et al.: Measuring the quality of governmental websites in a controlled versus an online setting with the ‘Website Evaluation Questionnaire’. Gov. Inf. Q. 29(3), 383–393 (2012)CrossRef
30.
go back to reference Belanche, D., Casaló, L.-V., Guinalíu, M.: Website usability, consumer satisfaction and the intention to use a website: the moderating effect of perceived risk. J. Retail. Consum. Serv. 19(1), 124–132 (2012)CrossRef Belanche, D., Casaló, L.-V., Guinalíu, M.: Website usability, consumer satisfaction and the intention to use a website: the moderating effect of perceived risk. J. Retail. Consum. Serv. 19(1), 124–132 (2012)CrossRef
31.
go back to reference DeVellis, R.F.: Scale Development: Theory and Applications. Sage, Thousand Oaks (2003) DeVellis, R.F.: Scale Development: Theory and Applications. Sage, Thousand Oaks (2003)
Metadata
Title
Motivational Factors for Users’ Reposting Behavior in Different Mobile UGC Online Communities
Authors
Xingyu Chen
Dandan Tian
Da Tao
Xingda Qu
Copyright Year
2018
DOI
https://doi.org/10.1007/978-3-319-60372-8_24

Premium Partner