This paper investigates the potential of digital transformation (DT) in enhancing the management and value of public assets that are currently under-managed due to limited information and their inherent social value. Focusing on regions where these assets are in high demand, the lack of effective management not only wastes time but also contributes to environmental pollution and endangers public safety. To address these challenges, we explore two pivotal use cases: the management of handicapped parking and reserved load/unload spaces, and Public primary emergency response services. The first use case employs a smart monitoring system to track usage patterns and demands, thereby facilitating better asset management and decision-making. The second use case introduces and propose IoT emergency response management system that digitalizes communications and management of emergency response services through mobile applications, wearable devices and sensors, cloud computing, and machine learning models. This system allows individuals to contact public safety answering points (PSAP) and request emergency services via their mobile devices, providing critical information such as location, personal health data, real-time health monitoring streamed by wearable devices and sensors, and real-time data like image, video and direct communication like live voice or video. Furthermore, AI models trained on historical and incoming data analyze this information to assist PSAP agents and provide recommendations. This system not only ensures faster and more accurate responses during emergencies but also collects comprehensive data—including voice, text, events, images, and videos—throughout the incident. Such data is crucial for ongoing analysis and process improvement, supporting future decision-making, training first responders, and enhancing AI models for predictive analytics. In addition to improving emergency service speed and efficiency, which enhances public satisfaction, this system also advances and improves management of the emergency response service as a public asset by optimizing resource management and allocation, providing comprehensive statistics and insights that aid in process and managerial decision-making. This work underscores the transformative power of digital solutions in managing public assets and enhancing public safety, highlighting the organizational implications and the necessary adjustments in change management strategies.
