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Published in:
2008 | OriginalPaper | Chapter
Ontological Query Processing and Maintaining Techniques for FAQ Systems
Author : Sheng-Yuan Yang
Published in: New Challenges in Applied Intelligence Technologies
Publisher: Springer Berlin Heidelberg
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This paper illustrated an Interface Agent which works as an assistant between the users and FAQ systems to retrieve FAQs on the domain of Personal Computer. It can effectively tackle the problems associated with traditional FAQ retrieval systems. Specifically, we addressed how ontology helps interface agents to provide better FAQ services and related algorithms described in details. Our preliminary experimentation demonstrated that user intention and focus of up to eighty percent of the user queries can be correctly understood by the system, and accordingly provided the query solutions with higher user satisfaction.