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2020 | Book

Operations Management for Social Good

2018 POMS International Conference in Rio

Editors: Adriana Leiras, Carlos Alberto González-Calderón, Irineu de Brito Junior, Sebastián Villa, Hugo Tsugunobu Yoshida Yoshizaki

Publisher: Springer International Publishing

Book Series : Springer Proceedings in Business and Economics


About this book

This volume showcases the presentations and discussions delivered at the 2018 POMS International Conference in Rio. Through a collection of selected papers, it is possible to review the impact and application of operations management for social good, with contributions across a wide range of topics, including: humanitarian operations and crisis management, healthcare operations management, sustainable operations, artificial intelligence and data analytics in operations, product innovation and technology in operations management, marketing and operations management, service operations and servitization, logistics and supply chain management, resilience and risk in operations, defense, and tourism among other emerging Operations Management issues. The Production and Operations Management Society (POMS) is one of the most important and influential societies in the subject of Production Engineering and, as an international professional and academic organization, represents the interests of professionals and academics in production management and operations around the world.

Table of Contents


Artificial Intelligence and Data Analytics in Operations

Chapter 1. Evaluating Order Picking Efficiency Under Demand Fluctuations

Storage location assignment is a dynamic problem due to product life cycles and time-varying demand patterns. We demonstrate the impact of demand fluctuations on order picking times for frequency-based and genetic-algorithm-based storage assignment policies. Our results provide the base for developing re-warehousing strategies to maintain order picking efficiency over time.

Jens Bürger
Chapter 2. Product Demand Forecasting Based on Reservoir Computing

Common forecasting methods fail to accurately model the nonlinear and time-varying fluctuations of product demand. Reservoir computing (RC) utilizes a dynamical system to project time-series data to a higher-dimensional state representation extracting mathematical relations within complex demand functions. We demonstrate forecasting accuracy of RC on a multivariate product demand dataset.

Jorge Calvimontes, Jens Bürger
Chapter 3. Quality of Service Evaluation of a University Library Using Text Mining and Kohonen Self-organizing Maps

Artificial neural networks were used to segment users from their responses to a questionnaire, which explored their perceptions/expectations in some dimensions of the library, as well as praise/criticism. Made that, text mining was applied at segmentation in order to identify the main shortcomings of the service offered by the entity.

Anderson Guilherme de Freitas Rodrigues, Jose Alfredo Ferreira Costa, Sanderson Santos Azevedo da Silva
Chapter 4. Data Analytics for the Selection of Wind Turbine Power Curve Models

Once energy is a social good, this study proposes a methodology to select the most appropriate wind turbine power curve models for Brazilian wind farms. To do so, we compare our proposal with the observed values in a monthly and annual base.

Gabriel Almeida Hammes, Paula Medina Maçaira, Fernando Luiz Cyrino Oliveira
Chapter 5. Forecasting Electricity Generation of Small Hydropower Plants

In order to ensure competitiveness in the market, electricity distribution companies must accurately estimate future electricity generation. To do so, this work uses time series models that correlate future inflow and past generation in space and time. The methodology proposed shows reduced errors and satisfactory predictability.

Margarete Afonso de Sousa, Paula Medina Maçaira, Reinaldo Castro Souza, Fernando Luiz Cyrino Oliveira, Rodrigo Flora Calili
Chapter 6. Evaluation of the Efficiency of the Solar Energy System of the Brazilian States

This article aims to evaluate the hybrid efficiency of solar and electrical energy for all Brazilian states. This assessment required a financial and economic analysis. From this model, we used the network data envelopment analysis to identify the most efficient state and formulate improvements.

Mariana Rodrigues de Almeida, Joao Carlos Correia Baptista Soares de Mello, Wallace Giovanni Rodrigues do Valle, Bruno Guimarães Torres, Alessandro Jackson Teixeira de Lima, Carlos Alberto de Jesus Martinhon

Defense, Tourism and Other Emerging OM Issues

Chapter 7. Transfer of Technology Through Offset Agreements in Brazil: The Case of AEL Sistemas S.A.

This chapter highlights how a Brazilian company took advantage of offset agreements to receive intensive technology from an Israeli company. A qualitative research was conducted to study how AEL Sistemas S.A. has changed its core competencies and to understand its path to become a strategic company inside the Brazilian defense sector.

Antonio Rodrigues da Silva, Newton Hirata, Rodrigo Antônio Silveira dos Santos
Chapter 8. Defense Industry: Ezute’s Cases of Knowledge and Technology Absorption

The aim of this article is to present Ezute’s knowledge and technology absorption cases and to describe their use throughout the life-cycle phases of each Brazilian defense program, such as Brazilian Air Traffic Control System, Amazon Surveillance System, and Submarine Development Program.

Cleber Almeida de Oliveira, Antonio Pedro Timoszczuk, Andrea Silva Hemerly
Chapter 9. The Importance of Architectural Design in Disaster Mitigation Involving Crowds

To assist in the rescue and protection of victims in fatality events, consideration should be given to collective behavior in large public gathering venues in order to bring to architecture project solutions that ensure the safe escape of people from these environments in situations of emergency.

João Carlos Souza, Anne Wetzstein Schumann, Manuela Lalane Nappi

Healthcare Operations Management

Chapter 10. Public Purchase Governance in Brazilian Local Healthcare Systems: A Pattern Analysis by Text Mining

Brazilian cities are establishing consortia to advance public healthcare procurement and purchasing systems. Although these alliances yield recognized benefits, their governance structure is an intricate issue, involving opposing stakeholders’ interests. This research analyzes governance patterns emerged from 50 public consortia by hierarchical clustering through a data mining technique.

Maria Clara Lippi, Diego Carvalho, Rafael Garcia Barbastefano
Chapter 11. A Two-Step Optimization Process for Medical Center Location and Capacity Allocation

This study aims at locating and sizing medical centers and allocating equipment to meet the community secondary care needs, since the specialized care on public Brazilian national health system is critical and chronically underfunded. Therefore, we develop a two-step optimization system and Web-based interface to provide scientific-based results to health system managers.

João Flávio de Freitas Almeida, Luiz Ricardo Pinto, Samuel Vieira Conceição, Francisco Carlos Cardoso de Campos, Gilberto de Miranda Júnior
Chapter 12. Scaling Hospital Laboratory Queues via Discrete Event Simulation Using Simpy

We propose new activities set to a hospital laboratory in Belo Horizonte and queues of patients with different profiles. We developed a simulation model using the Simpy module of the Python programming language. The study establishes the minimum number of employees to attend patients at the contracted service level.

Maria Carolina B. Corgozinho, Vinícius Antônio S. Ferreira, João Flávio de Freitas Almeida
Chapter 13. An Integrated Model of Healthcare Facility Location and Equipment Allocation

This study aims at locating Medical Specialties Centers’ (MSCs) and allocates medical equipment to meet maximal demand for secondary public healthcare. Therefore, we propose an integrated model addressing both problems simultaneously, optimizing resource usage. As a result, we expect to contribute to the long-term healthcare planning.

Tamara de Melo Sathler, João Flávio de Freitas Almeida, Samuel Vieira Conceição, Luiz Ricardo Pinto, Francisco Carlos Cardoso de Campos
Chapter 14. Improving Operation Rooms and Planning to Reduce Surgery Cancelations and Inpatient Length of Stay

We apply process modeling and simulation to improve surgery planning, through the coordination of operation rooms and intensive care unit (ICU). A case study was carried out in a Brazilian hospital. With the proposed changes, we obtained a 39% reduction in surgery cancelations and a 61% decrease in preoperative length of stay.

Janaina F. Marchesi, Silvio Hamacher, Fernando Luiz Cyrino Oliveira
Chapter 15. Application of Layout Analysis in the Pediatric Emergency of a Teaching Hospital

The HUAP is a teaching hospital affiliated with the Fluminense Federal University. This study aimed to improve patient flow and reduce departmental crowding in the pediatric emergency room. A layout analysis with its tools was performed. Findings may reduce time in the triage area by providing better patient accommodation.

Bruno Soares de Melo Barreto, Cláudia Dias Pflueger, Kaio Borges Mendes da Silva, Leonardo Lara, Nissia Carvalho Rosa Bergiante
Chapter 16. Vascular Elective Surgeries Planning and Scheduling: A Case Study at a Teaching Hospital

Teaching hospitals must comply with current legislation, which recommends a minimum number of surgeries for the resident’s approval in the training program. Thus, we propose a mathematical-based methodology to find efficient solutions for planning and scheduling elective surgeries that comply with the legislation.

Daniel Bouzon Nagem Assad, Silvio Hamacher, Thaís Spiegel
Chapter 17. The Use of Big Data for Researching the Leprosy Healthcare Supply Chain

The use of big data can help to analyze the healthcare variables and their relationships. Through the analysis of some variables, it is possible to measure characteristics related to the quality of care. The present study aims to use big data for analyzing the leprosy healthcare supply chain.

Annibal Scavarda, Maristela Groba Andrés, Tatiana Bouzdine-Chameeva, Narasimhaiah Gorla, Marcio Pizzi de Oliveira
Chapter 18. The Cost of Parkinson’s Disease: A Systematic Review

Determining the costs of a disease facilitates the understanding and evaluation of their impact with its main stakeholders. The aim of this literature review is to deepen the studies on the individual costs of Parkinson’s disease, reinforcing the understanding of its impacts on the healthcare system.

Sávio Luís Oliveira da Silva, Oswaldo Luiz Gonçalves Quelhas, Julio Vieira Neto, Marco Antônio Araújo Leite
Chapter 19. A New Framework to Develop Healthcare Decision Support Systems in the Military Context

In this paper, we propose a new framework that stimulates quantitative analysts, domain experts, and decision makers to work together in a military setting for the development of healthcare decision support systems. Our study case is the Brazilian Navy health system whose challenges are analyzed as complex societal problems.

Rodrigo Abrunhosa Collazo, Leonardo Antonio Monteiro Pessôa, Nival Nunes de Almeida
Chapter 20. The Healthcare Operations Management and the Industry 4.0: The Disruptive Technology Use in the Continuous Education

The industry 4.0 can contribute to the healthcare operations management through the disruptive technology use in the continuous education of the healthcare professionals. This research study analyzes the interaction between the theoretical information and its practical applicability in the healthcare operations management safe process development. The researchers developed this study between May and July, 2018, and search to answer two questions. The questions are: How to use the disruptive technologies in the continuous education for healthcare professionals? How to enable professionals present on healthcare operations to use these technologies? The Global Competitiveness Index by the World Economic Forum report [14] was the basis of the data for this study. The results and discussion section have two highlights: “the professional adaptation to the disruptive technologies” and “the use of the disruptive technologies on continuous education.” The Conclusions section shows that the insertion of the disruptive technology brings the work optimization time of the professional for a specific activity. The implementation of the annual training schedule, the adjustment of the sector dynamics, and the adhesion of the professional on the educational program are presented in the conclusions. This research study contributes the insertion of the healthcare professional on the educational program and the fourth industrial revolution.

Gláucya Daú, Annibal Scavarda, Fang Zhao, Meena Chavan
Chapter 21. Hierarchical Non-capacitated Location Model for Allocating Oncological Treatment Units in State of Rio de Janeiro

The paper aims a proposition of a mathematical model for allocation of oncological treatment units in Rio de Janeiro, Brazil. The mathematical models of location in the literature were reviewed and based the choice by the two-level hierarchical PQ-median model with additional constraints of maximum distance and vertices eligibility. The same was implemented in the CPLEX optimization software.

Isabella Fischer Guindani Vieira, Matheus Ferreira de Barros, Allan Cormack

Humanitarian Operations and Crisis Management

Chapter 22. Successful Experience Report: Design and Development of a Temporary Shelter Management Course in Brazil

This work aims to develop a Temporary Shelter Management course for the Brazilian context. It was carried out by a multidisciplinary group, led by members of OFDA, using the method of Course Design and Development and Interactive Teaching. The resulting proposal aims to qualify professionals to work in disaster response.

Luana Toralles Carbonari, Aderbal Vicente Lapolli, João Carlos Souza, Lisiane Ilha Librelotto
Chapter 23. System Dynamics for Procurement and Transport in Brazilian Humanitarian Operations

Humanitarian relief organizations need to be operationally effective to grip with disasters. We proposed simulating scenarios on procurement and transport of essential items in a Brazilian case, using System Dynamics. This study will allow a systemic view of the humanitarian supply chain providing information about time rates for decision making.

Carlos Eduardo Pereira Carpes, Fabiana Santos Lima, Mauricio Uriona-Maldonado, Ricardo Villarroel Dávalos
Chapter 24. Disaster Waste Management Using Systems Dynamics: A Case Study in Southern Brazil

Disaster waste (DW) is important impediments to response and post-disaster operations. We present the main phases in the DW management process and compared to Brazilian case using systems dynamics. This study will allow a systemic view of DW management policy considering the main strategic and operational parameters involved in this operation.

Mauricio Rodrigues de Magalhães, Fabiana Santos Lima, Lucila Campos, Carlos Taboada Rodriguez, Mauricio Maldonado
Chapter 25. Water Distribution for Victims of Drought: The Case of the Brazilian Semi-arid Region

This paper proposes a procedure and a computational tool for helping the decision-making process regarding the water supply for beneficiaries in regions affected by drought, considering the transport and routing of water distribution. The proposed procedure was applied to a real case scenario in the Brazilian semi-arid region.

Yesus Emmanuel Medeiros Vieira, Renata Albergaria de Mello Bandeira, Luiz Antônio Silveira Lopes, Leandro de Oliveira Silva
Chapter 26. Mitigation and Prevention of Droughts: A Systematic Literature Review

This paper analyzes the evolution of research on drought mitigation and prevention over the years through a systematic literature review. The results indicate the publication trends for future studies.

Raissa Zurli Bittencourt Bravo, Adriana Leiras, Fernando Luiz Cyrino Oliveira
Chapter 27. Performance Indicators in Humanitarian Operations from the Beneficiary Perspective: A Systematic Literature Review

This paper aims to analyze, through a systematic literature review, the research scenario related to performance indicators in humanitarian operations from the perspective of the beneficiary. The results cover a descriptive analysis of the main research characteristics and trends in the existing literature.

Brenda de Farias Oliveira Cardoso, Tharcisio Cotta Fontainha, Adriana Leiras
Chapter 28. Risk Assessment Applying Logistic Variables at Urban Scale: Case of Gamarra (Peru)

This study evaluates the risks that could result in a disaster in Gamarra (Peru). The baseline focuses on the last mile logistics characteristics such as population density, commercial activities, and infrastructures in square kilometers. Vulnerability of buildings and pedestrian’s speed are also considered. The results show a risk map to help decision makers.

Jaime Huivin Vasquez Jr., Irineu de Brito Junior, Mario Chong
Chapter 29. Crisis Management Assumptions and Manager Resilience

Assumptions associated with the concept of a crisis and crisis management reveal the fact that managing crises is broader than managing risks. Emotions count. The resilience style of crisis managers provides inferences for redefining the phases of crisis management: prevention, de-escalation, intervention, and recovery.

Paulo Yazigi Sabbag
Chapter 30. Brazilian Navy Operations in Response to Two Disasters in Haiti: A Comparative Case Study

This research aims to analyze comparatively the responses to the earthquake (2010) and the hurricane Mathew (2016) occurred in Haiti according to the perspective of the Brazilian Navy operations. The results reveal an improvement in the hurricane response that can be associated with preventive and planned collaborative strategies.

D’avila Mendes, Ludmylla da Silva Moreira, Tharcisio Cotta Fontainha, Adriana Leiras
Chapter 31. Simulation and Analysis of Different Designs of Escape Areas with the Insertion of Obstacles

Starting from Social Forces models, the homogenization of variables and fixed parameters, different architectural solutions were simulated and compared for emergency emptying of areas with large public. The results show that small adjustments in the input data generate divergent responses, indicating that the effectiveness of evacuations depends on multiple variables.

Manuela Marques Lalane Nappi, Ivana Righetto Moser, João Carlos Souza
Chapter 32. Computational Simulation Applied to Evacuation of Wounded, Bodies and Collection of Debris in Disaster Zones

The objective of this work is to demonstrate how to increase productivity in the evacuation of wounded, bodies and debris collection in the disaster zone using scenarios built in computational software which would increase the possibility of saving more human lives and recovering the areas in less time.

Carlos Alberto González Camargo
Chapter 33. Collective Phenomena in Pedestrian Crowds and Computational Simulation of Design Solutions

We discuss various phenomena of crowd dynamics and pedestrian evacuation in places with a large public. From the simulations of flows, we analyze the design solutions that promote the stabilization of walking paths in opposite directions, the induction and stabilization of flows at intersections, and the improvement of flows in bottlenecks.

Manuela Marques Lalane Nappi, Ivana Righetto Moser, João Carlos Souza
Chapter 34. Mapping of Humanitarian Operations Literature: A Bibliometric Approach

The purpose is to present a literature review of humanitarian operations/supply chain/logistic based on bibliometric methods for mapping this field of research. Software was used to construct maps and bibliometric networks. The science mapping approach is useful for providing quick identification of main research topics and clusters.

Rodolfo Modrigais Strauss Nunes, Susana Carla Farias Pereira
Chapter 35. Application of a Disaster Economic Assessment Framework Through an Illustrative Example

This paper provides an illustrative example of the application of a unified disaster economic assessment framework. The results aim to highlight the primary targets of the proposed framework as its replicability, usability, comparison, capability and generality (applicability to different disaster types).

Daniel Eckhardt, Adriana Leiras
Chapter 36. Disaster Debris: Fire in the Largo do Paissandú-SP, 2018

This study presents the management of over 5000 tons of debris generated in the fire in Largo do Paissandú, São Paulo/Brazil, 2018. The process lasted 12 days and the debris was sent to a construction and demolition landfill without prior segregation, not abiding by the best practices in disaster waste recovery.

Irineu de Brito Junior, Larissa Ciccotti Freire, Tábata Rejane Bertazzo, Filipe Aécio Alves de Andrade Santos, Hugo Tsugunobu Yoshida Yoshizaki

Logistics and Supply Chain Management

Chapter 37. Systematic Literature Reviews in Sustainable Supply Chain—SSC: A Tertiary Study

Using the SR method, this paper cataloged 27 SSC LRs in order to identify the main topics, findings, and gaps for further researches. Despite the misunderstanding in the past, nowadays sustainability in SC is seen in a better way. However, some topics require more attention, especially the social ones.

Bruno Duarte Azevedo, Rodrigo Goyannes Gusmão Caiado, Luiz Felipe Scavarda
Chapter 38. A Maturity Model for Manufacturing 4.0 in Emerging Countries

Based on a systematic review and a focus group, this paper proposes a Manufacturing 4.0 maturity model in emerging countries to increase operational efficiency, improve the integration of physical and virtual structures and guide multiple stakeholders through a holistic view of the supply chain with social, environmental and economic implications.

Rodrigo Goyannes Gusmão Caiado, Luiz Felipe Scavarda, Daniel Luiz de Mattos Nascimento, Paulo Ivson, Vitor Heitor Cardoso Cunha
Chapter 39. Forecasting Tanker Freight Rate

The practiced freight rates have a great impact on the international trade of crude oil and oil products. This paper aims to verify the performance of dynamic regression models in short-term maritime freight forecasts in the spot market of a crude oil export route.

Rodrigo Ferreira Bertoloto, Fernando Luiz Cyrino Oliveira
Chapter 40. Developing a Holistic Implementation Design Model for Supplier Portals in the Automotive Industry

The purpose of the paper is to develop a holistic design model for supplier portals in the automotive industry, which will examine a set of success factors in different management areas and will therefore be a guiding hand for practitioners when implementing a supplier portal.

Peter Verhoeven, Benjamin Nitsche
Chapter 41. Performance Criteria for Liquid Bulk Storage Terminals (LBST), Using AHP

Currently, given the growing need to remain focused on key competencies, the petroleum supply chain industry opens opportunities for the development of outsourcing providers of LBST. In this context, it is worth define and evaluate a set of performance indicators to understand how the components generate value in this service.

Valdilene do Nascimento Vieira, José Eugênio Leal
Chapter 42. Integrated Optimization Model for the Fuel Supply Chain of a State Company (SC) in Brazil

Following the adoption of a new price policy by Brazil’s oil SC, questions have arisen regarding the price levels to be adopted in the domestic market. This research describes an optimization network model for the fuel distribution chain in Brazil that integrates with refining planning modeling to estimate the best price scenario to maximize the SOE’s profitability.

Daniel Barroso Bottino, José Eugênio Leal
Chapter 43. Development of a Benchmarking Instrument to Assess Supply Chain Volatility

This manuscript aims at developing a benchmarking instrument that enables managers to critically assess the volatility management performance for a product’s supply chain to identify needs for action. Additionally, based on a survey among 87 manufacturing firms, the current state of volatility management in modern supply chains will be discussed.

Benjamin Nitsche
Chapter 44. Short Food Supply Chain of Brazilian Organic Food: A Systematic Analysis of Literature

The study aims to identify an overview on Brazilian literature approaching short food supply chains of organic food in Brazil, through a systematic literature review.

Brenda Guimarães Negrão, Patrícia Guarnieri, Ana Maria Resende Junqueira
Chapter 45. Sales and Operations Planning Application: A Case Study in Brazil

This paper addresses a research–practice gap in the sales and operations planning (S&OP) literature by offering the main lessons learnt from a case study. Findings indicate that S&OP has been key to manage the enterprise’s complexity and to align internal efforts toward its goals with a positive impact on performance.

Marcelo Xavier Seeling, Luiz Felipe Scavarda, Antônio Márcio Tavares Thomé, Bernd Hellingrath
Chapter 46. Programming Optimization of Roasted Coffee Production in a Coffee Roasting Company

This work focuses on the development of a methodology to support the planning of aggregated production within a roasted coffee industrializing company. The methodology involves optimization techniques and computational tools for the assigning of lots to roasting lines while minimizing total costs and fulfilling the specifications of the process.

Joaquín H. Giraldo H.
Chapter 47. Analysis of Shelters’ Supply Chain in Peru and Colombia

Natural disasters affected the population in negative ways; the most important challenge is to give them the dignity to live. The aim of this paper, based on case studies, is to analyze the supply chain of shelters (comparison in terms of time, cost and quality) in Perú and Colombia.

Eduardo Sanchez, Stephanie Villanueva Benites, Nathalie Lobon Munoz, Fiorella Ruiz Rondon
Chapter 48. Valuation of a Crude Oil Refinery in Brazil Under a Real Options Approach

Oil refineries are complex projects subject to uncertainties. Given that Brazil is an oil product importer, this work provides an investment analysis of a refinery considering managerial flexibilities. Crack spread and exchange rate are modeled as stochastic processes and the deferral and shutdown options are evaluated.

Carolina de Castro Lopes, Frances Fischberg Blank, Davi Michel Valladão
Chapter 49. Application of a Heuristic to Reduce Fuel Consumption for the Traveling Salesman Problem

Due to the pollution and increment in fuel price, that a department store in Mexico faces, a heuristic that can solve TSP is proposed. It minimizes fuel consumption, considering elevation, traffic and truckload while delivering. The results indicate that the proposed delivery policy reduces fuel consumption up to 15%.

Emilio Estévez López, Mariana Turati Palazuelos
Chapter 50. Decisions to Invest in Waterway Terminals for Oil and Oil Products

This paper proposes a methodology for evaluating investment decisions in waterway terminals, with the purpose of reducing logistics’ costs. Based on a Brazilian terminal, in order to reduce excessive costs of demurrage, a project is evaluated through the Real Options Theory. The case study involves statistical data collection and interviews.

Laura Ribeiro Abreu Muchinelli, Frances Fischberg Blank, Davi Michel Valladão, Antônio Márcio Tavares Thomé
Chapter 51. Evaluation of the Effects Produced by the Commissioning Procedures on Offshore Oil Platform Operability

Research indicates that the average operability (production/capacity) of an oil platform is 80% against the target of 90%. This ex post facto case study of an oil platform in its first year of operation reveals that 75% of production losses are related to the commissioning of the platform.

Alexandre Rocha do Nascimento, Andréa Regina Nunes de Carvalho
Chapter 52. Stock Management of Asphalt: Applications in a Brazilian Oil Company

This paper proposes and applies a model of inventory management of asphalt in a large oil company in Brazil. Results are compared with the current practices and show positive gains in terms of measurement and safety stock cost avoidance. Practical implications and suggestions for the future research close the study.

Giuseppe Ventoso Neto
Chapter 53. Industry 4.0: Lessons Learned from the German Industry

Interest in Industry 4.0 has grown significantly in both academic and industrial societies. However, there are still many challenges and barriers to move from concept to reality. This paper addresses this research-practice gap by analysing the development of Industry 4.0 within the German industry highlighting the main lessons learned.

Hannes Winkler, Luiz Felipe Scavarda
Chapter 54. Influence of the Petroleum Stock on the Stay of Oil Tankers at Onshore Terminals

We analyze, through regression analysis, the influence of the petroleum stock (and other variables) on the stay of oil tankers in a large onshore terminal, to support the decision of the total stock to work within a planning cycle, so as to minimize costs for the company.

Pércio Pereira Ferrer, Gustavo Souto dos Santos Diz, Eugenio Kahn Epprecht
Chapter 55. The Broker as a Distribution Channel Model in the Perception of Retail Customers

This research aims to investigate the preferences of retail customers related to the Broker distribution system. The results demonstrated the delivery time and customer response time as variables that influence the most in the customers’ preference for the Broker in comparison with the other types of distribution channels.

Antonio José de Sousa Filho, Monalyza Teles Teixeira, Matheus Nogueira Leopoldino, Tonny Kerley de Alencar Rodrigues
Chapter 56. Using Lean Six Sigma for the Optimization of Inventory Management—A Case of a Lubricating Oil Factory

This paper presents a Lean Six Sigma (LSS) application in a lubricating oil factory to reduce the excessive inventory of an additive. This was achieved through implementing a periodic review policy and of the DMAIC methodological approach used to decrease the lead time and consequently the safety stock.

Carolina de Oliveira Cabral, Marcelo Maciel Monteiro, Oswaldo Luiz Gonçalves Quelhas, Priscilla Cristina Cabral Ribeiro
Chapter 57. SCM Evolution: A Bibliometric Study on the Past 3 Decades

Supply Chain Management is a thriving research arena, with 9525 articles in WoS. A bibliometric approach was used to understand the evolution of the main research streams as an update of Charvet et al. (J Bus Logistics 29(1):47–73, 2008 [1]) work. Six streams have been identified, with late entrant Green SC reclaiming the biggest share.

J. M. Benedetto
Chapter 58. A Conceptual Model to Guide the Redesign of Performance Measurement Systems

The purpose of this paper is to present an overview of the literature on performance measurement systems (PMS) focused on the redesign phase. Therefore, the study also aims to propose a conceptual model guideline for the redesign of existing performance measurement systems based on the literature studied.

Joana Rocha, Luiz Felipe Scavarda, Patricia Renata Carvalho de Mendonça
Chapter 59. The Social Dimension and Indicators of Sustainability in Agrifood Supply Chains

This paper aims to identify, in the international literature, the state-of-the-art research related to social sustainability in agrifood supply chains. To achieve this goal, a systematic literature review covering papers published in the ScienceDirect, Directory of Open Access Journals and Emerald Insight databases, was carried out.

Renato Rocha Dias Santos, Patrícia Guarnieri, Silvia Araújo dos Reis, José Márcio Carvalho, Carlos Rosano Peña
Chapter 60. Analysis of Potential Demand for Agriculture Products at Itaqui Port in Brazil

This paper presents the potential demand at Itaqui Port for the three major groups of agriculture products exported by Brazil, in monetary values. A linear programming model was utilized, considering the shortest distance between origins, Brazilian State capitals, and destinies, the ten largest importing countries, passing through the port.

Mayumi P. Hamaoka, Silvia Araújo dos Reis, Patrícia Guarnieri, Victor Rafael Rezende Celestino, José Márcio Carvalho
Chapter 61. The Impacts of Non-address Balancing on the Productivity of a Picking Line

The objective of this work is to analyze the effects of address balancing for the productivity of a picking line in a distributor. The development of the research was based on the study of the times involved in the process and identification of the product rotation through the ABC curve.

Matheus Leopoldino Nogueira, Monalyza Teles Teixeira, Antonio José de Sousa Filho, Tonny Kerley de Alencar Rodrigues
Chapter 62. Transporting Soybean from Brazil to China Through Green Corridors

Brazil has been a leading supplier of soybeans to China, and in recent years, both production and export Brazilian levels have significantly expanded. On the other hand, society is demanding actions that promote the most integrated, efficient and environmentally friendly transportation involving long-distance routes. The objective of this article was to evaluate the potential of strategies to promote green corridors of soybean exports from Brazil to China. We can conclude that the scenario that consolidates the green corridor of low GHG emissions is one that expands the capacity of the rail terminals of Alto Araguaia and Araguari and increases the capacity of the ports of Santos, Paranaguá and Vitória, besides the use of ships of the type Capesize using the Cape of Good Hope route.

Thiago Guilherme Péra, Daniela Bacchi Bartholomeu, Connie Tenin Su, José Vicente Caixeta Filho
Chapter 63. Performance Measurement System: A Case Study

This paper analyzes the performance measurement system (PMS) from the perspective of the redesign phase. It presents the findings of a case study in the oil industry. It addresses a research–practice gap regarding the lack of studies in this phase when compared to the other ones, especially the design phase.

Edson da Costa Pinto, Luiz Felipe Scavarda, Gabriel Simões de Oliveira
Chapter 64. Challenges and Barriers of Performance Measurement Systems: Lessons from Different Initiatives Within One Single Organization

Many organizations are unable to implement successfully performance measurement systems. There is still a lack in the literature of a better understanding of the challenges and barriers faced by these organizations and what needs to be done to overcome them. This paper develops an empirical study to enhance this understanding.

Patricia Renata Carvalho de Mendonça, Marcelo Maciel Monteiro, Luiz Felipe Scavarda, Joana Rocha
Chapter 65. A MCDM Approach for Evaluating Smart Cities Projects

In order to reduce evaluation subjectivity of projects in start-ups selection centers for smart cities, this article presents MCDM method application that is capable to explicit and rate the aspects considered in these evaluations, with a quantitative approach that minimizes evaluator’s uncertainty and bias.

Pedro Fernandes de Oliveira Gomes, Franciely Velozo Aragão, Vinicius Galindo Mello, Ana Carla Fernandes Gasques, Krystian Yago
Chapter 66. Identification of Attributes Linked to Urban Freight Transports that Affect the Performance of Urban Traffic, Through a Systematic Review

This study aims to identify the principal attributes related to the urban cargo transport (UCT), which directly and indirectly affect or carry out urban traffic, through a systematic literature review using the method Ordinatio addressing issues related to city logistics and UCT.

Carlos Henrique Rodrigues Alves, Fernanda Ramalho, Pedro Gomes, Marcia Marcondes Altimari Samed, Franciely Velozo Aragão
Chapter 67. Inverse Logistics Model for Recycling Multilayer Containers in Mexico: Designing Efficient Recovery Route

This project proposes routes that minimize recovery costs for multilayer containers, which connects high waste generation points with facilitated methods of waste separation to increase its recycling rate. The objective is to reduce the accumulation of 100-year-degrading-time material by facilitating its separation and supplying recycling companies with their raw material.

Ximena Vega Hermosillo
Chapter 68. Vegetable Oil Boxes Palletizing Process Improvements

This paper presents a study on vegetable oil boxes palletizing process, demonstrating its improvements. Product packaging adequacy preliminary stages are described to maximize the palletizing and transporting capacity. Finally, a proposal for the palletizing process automation and its economic feasibility is presented.

Ana Carla Fernandes Gasques, Marcia Marcondes Altimari Samed, Tamires Soares Ferreira, Bruno Alexandre Nascimento de Carvalho, Amanda Lais Tanji Umemoto
Chapter 69. The just in Time Application in the Surgical Box Supply Chain Management

The surgical box supply chain management can be problematic through the surgical scheduling without an effective management control of the forecast, the stock, and the pulled demand. This research study analyzes just in time application with the use of the Kanban in the surgical box supply chain management. The researchers realized this study between December 2016 and July 2018. The main objective of the study is to apply the just in time as a management tool for the surgical boxes. The research has two periods: the observational and the tool management adoptions analysis periods. The results section presents three subsections: “the inventory,” “the integration among software, systems, and people,” and the “participative management.” The discussion brings two stages named: “the first stage-structuring the just in time delivery” and “the second stage-the just in time delivery.” The authors conclude that the supply chain can be dynamic and customized. The mass customization can be inserted and the industry can bring contributions with new opportunities like the Kanban to implement the just in time application.

Annibal Scavarda, Gláucya Daú, Rachna Shah
Chapter 70. Prospects of Digital Transformation Technologies (DTT) for Sustainable Logistics and Supply Chain Processes in Manufacturing

The work presents a literature review for clustering prospects of DTT for sustainable logistics and supply chain processes in manufacturing. Results indicate that DTT such as additive manufacturing, cloud, and auto-identification lead to possible improvements with regard to transparency in energy consumption, reducing distribution distances and optimizing logistics resources.

Anna Lisa Junge
Chapter 71. Decision-Making Method for Facility Location for Offshore Logistic Operation Based on AHP

In Brazilian Oil exploiting Industry, offshore fields demands logistical bases to support the maritime operations. This work uses a simplified version of AHP to decide the location of a base to support operations in the Carcará Field.

Guilherme Silva Nunes, José Eugênio Leal

Marketing and Operations Management

Chapter 72. Endogenous and Exogenous Factors Influence the Competitiveness in the Brazilian Textile Sector

Endogenous and exogenous factors influence the competitiveness in the Brazilian textile sector. A questionnaire containing 26 assertions were applied through a survey of the largest Brazilian textile companies and their respective experts. The objective of this research was to identify which factors influence the industrial competitiveness in the Brazilian textile.

Paulo Cesar Da Silva, Milton Vieira Júnior, Rosângela Maria Vanalle
Chapter 73. Effects on the Power of the Xbar Chart After Adjustments to Guarantee an In-Control Performance

Process monitoring is an important part of Operations Management (OM). Xbar charts are used to detect changes in the process mean. Recently, researchers proposed control limits adjustments to guarantee the chart’s desired in-control performance when parameters are estimated. We analyze the effect of these adjustments on its out-of-control performance. Recommendations are provided.

Felipe S. Jardim, Subhabrata Chakraborti, Eugenio Kahn Epprecht
Chapter 74. Design Comparison Between One- and Two-Sided S2 Control Charts with Estimated Parameter

The S2 (or S2) chart is one of the most useful tools in Operations Management (OM) for monitoring process variability. Previous studies on this chart with estimated variance did not compare their one- and two-sided designs. We make this comparison, revealing the large performance difference between them and providing new insights for the users.

Felipe S. Jardim, Martin G. C. Sarmiento, Subhabrata Chakraborti, Eugenio Kahn Epprecht
Chapter 75. Implementation of the IHP—Internal Happiness Programme of Cooperativism as a Management Tool

FIC—Internal happiness of cooperativism as a management tool, aiming to stimulate the well-being and quality of life of employees, increasing productivity, with results in personal and professional life and reflection for the community. A questionnaire divided into nine dimensions of the program was applied, of 97 questions.

Valquiria Demarchi Arns, Andressa Barreto Lima

Product Innovation and Technology in Operations Management

Chapter 76. The Study of Innovation Process in Civil Construction Through BIM Technology

Building Information Modelling has been recognized as an innovation in the buildings’ life cycle around the world. This paper shows the contribution of this technology to the civil construction process. The methodology used was bibliographical research. The results show that BIM is improving the process and enabling teams to collaborate effectively.

Leticia Mattana, João Carlos Souza, Maria Luiza Tremel de Faria
Chapter 77. Lean Manufacturing and Industry 4.0—Are There Interactions? a Multiple Case Study

This study intends to show the interactions between lean manufacturing (LM) and Industry 4.0 (I4.0). We used multiple case studies of Brazilian and German companies. German companies use I4.0 to improve the benefits of LM further. However, Brazilian companies need to consolidate LM before considering the investment in I4.0.

Luiz Reni Trento, Reno Schmidt Junior, Anderson Felipe Habekost
Chapter 78. Business Model Innovation and Modularity: Overview of the Literature

This article aims to analyze the intersection between the constructs of modularity and business models. For this purpose, a systematic literature review was carried out, merging bibliometric and content analysis. As a result, the main research themes and gaps are identified, and a panorama of the literature is drawn. The literature within this research field is rather recent as the majority of publications have been published after 2014. Also, the theme is published sparsely in a wide range of journals as there are no dominant research outlets. Although the concept of modularity has been widely discussed in terms of product, process, and organizational levels, recent developments point out to the application of this concept to service and business models.

Diego Honorato Clemente, Juliana Hsuan, Marly Monteiro de Carvalho
Chapter 79. The Industry 4.0 and the New Educational Trends: A Framework for Improving the Educational Activities

The Industry 4.0 has provided new avenues for improving the music learning strategies. The present study seeks to propose a framework of action in the scope of the new educational trends, formulating propositions that allow the teaching customization in order to attend the different needs of the student.

Marcio Pizzi de Oliveira, Annibal Scavarda, Ricardo Alberto Santa Flourez, Mario A. Ferrer Vasquez, Maristela Groba Andrés
Chapter 80. Worker and Manager Judgements About Factors that Facilitate Knowledge Sharing: Insights from the Brazilian Glass Segment

Purpose: This study aims to assess factors of the tacit knowledge in the glass sector. Its focus is based on the managerial and worker perspectives about better knowledge sharing on the shop floor. Design/Methodology/Approach: The methodology applied was based on a comprehensive literature review about operation management, knowledge sharing and knowledge management assessment. A review of works relating these topics to the glass and foundry segments was also realized considering documents selected from the Web of Science (1997–2018). The field research work was conducted in the Brazilian glass sector, and the data collecting procedure used was a survey applied to 110 employees selected from the hot glass production line. An exploratory data analysis was performed to capture the employees’ and managers’ perceptions about the studied knowledge sharing factors. Research Questions: The study aims to answer the following research questions: What are the factors for a production system to align people, processes and knowledge? How to assess such factors? What is the importance of these factors in the production managers and workers’ opinion? Findings: The results evidence that, in accordance with the employees’ perceptions, the important factors for the KS are: conversation among the operators and study of work instruction. But it was evidenced that, in accordance with the managers’ perceptions the important factors are: registration in the work instruction and study of work instruction. Research Limitations/Implications: This study was limited to the shop floor context and focused on the blue-collar workers’ perception. The proposed approach can also be applied in other departments or organizations, even considering different cultures, worker groups or production sectors. Practical Implications: The findings support evidences to promote knowledge sharing through the shop floor context in the glass segment, which has a strong dependency on worker tacit knowledge. The work is also aligned with current research gaps identified on the literature. Originality/Value: This paper contributes to increase the understanding of KS to support managers’ actions on practical implications and its implementation process.

Jorge Muniz Jr., Cleginaldo Pereira de Carvalho, Vagner Batista Ribeiro
Chapter 81. Patent Analysis and Field Theory: A Study of the Wind Power Sector

This paper aims to analyze the strategic action field involving companies which stand out in patent filing in the wind energy sector. Based on the information on patents and the market, the field was classified, identifying the actors, the process of mobilization for the emergence of the field and governmental participation.

Samira Yusef Araújo de Falani Bezerra, Silvio Eduardo Alvarez Candido, Ana Lúcia Vitale Torkomian, Adriana Georgia Borges Soares, Dellano Jatobá Bezerra Tinoco
Chapter 82. Investigation of the Productive Process in the Saline Industry: Case Study Based on Economic Viability

This paper will investigate how the production process is organized in a Salina. Based on a case study, the economic viability of the alteration of the current process will be analyzed and an alternative system will be proposed for the company studied, using net present value method.

Dellano Jatobá Bezerra Tinoco, Samira Yusef de Araújo Falani
Chapter 83. Strategic Actions in Information Technology Investment: A Valuation of Amazon Using Real Options

Managers of information technology investments need to take into account risks in their decision making. This paper develops a framework of strategic actions to the Amazon based on real options theory. We identify the components of value and provide the basis for valuing Amazon investments in terms of real option value.

Thaís Borges, Gabriela Caselli, Gláucia Fernandes

Resilience and Risk in Operations

Chapter 84. Monte Carlo Simulation Applied to Risk Management in Logistics’ Procurement for Defense Projects

Monte Carlo simulation is a common approach to analyze risk in project management. This paper demonstrates how this methodology could be applied to improve governance on the public sector, mainly by means of corporate risk analysis. Real cases of logistics’ procurement for defense projects were used to demonstrate this possibility.

Abel de Castro Laudares, Maria Filomena Fontes Ricco, Rodrigo Antônio Silveira dos Santos
Chapter 85. Fires in Historic Buildings: Assessment of Evacuation of Persons by Computational Simulation

The research aims to assess the performance of historical buildings, regarding the safe evacuation of people, through a computer simulation which uses human behaviour as a variable. The simulations verified the evacuation time and the maximum distance travelled in emergency situations, as well as indicated bottlenecks and building’s critical points.

Ivana Righetto Moser, João Carlos Souza
Chapter 86. Supply Chain Risk Management: The Evolution of Risk Source

This research aims to find out how SCRM publication has evolved and if risk sources have followed it. The applied methodology was systematic review. The findings indicate the increase of complexity in SC. In the same way, risk source changes as long as new disruptions and information are considered.

Amanda Veit Braune Alvarez, Susana Carla Farias Pereira
Chapter 87. Evaluation of Strategic Initiatives with MCDA for Issuing Natural Disaster Alerts

The chapter presents a multi-criteria decision model in order to support the evaluation and the definition of strategic initiatives by a Brazilian organization responsible for issuing natural disaster alerts. The model focused on values will allow the organization to establish priority programs and projects in line with its strategic objective.

Glayse Ferreira Perroni da Silva, Mischel Carmen Neyra Belderrain
Chapter 88. The Human Factor in Project Risk Management and Resilience

Resilience in adults is the ability to cope with severe adversity. The judgment of individuals is affected by the presence of risk. The human factor in project risk management needs to be considered in terms of the effectiveness of the processes involved. This article presents the ERS scale for resilience in adults.

Paulo Yazigi Sabbag

Service Operations and Servitization

Chapter 89. Public Service’s Perceived Quality: A Literature Review

This study explores the use of perceived service quality concept in the public service. A literature review using a bibliometric approach was conducted in order to identify the trends, characteristics, main topics, and other relevant aspects about the public service’s perceived quality in the academic literature.

Paulo Rafael Minetto Maceta, Fernando Tobal Berssaneti
Chapter 90. Criteria Describing the Perceived Quality of the Public Services

The New Public Management introduces operations management´s concepts from private into the public sector, and one of these concepts is the perceived service quality, that evaluates the perception of the citizen–customer with the public service provided. This study analyzes the criteria used in the literature to measure the public service´s perceived quality.

Paulo Rafael Minetto Maceta, Fernando Tobal Berssaneti
Chapter 91. An Analysis of the Music Market Model Through the Lens of the Service-Dominant Logic

The Service-Dominant Logic has disrupted the product-centric model, offering a new conception for service ecosystems. This approach can be applied to the music market in order to understand the recent changes in value creation. The current study analyzes the music supply chain based on Service-Dominant Logic.

Annibal Scavarda, Marcio Pizzi de Oliveira, Augusto da Cunha Reis, André Luís Korzenowski
Chapter 92. Lean Office and Digital Transformation: A Case Study in a Services Company

The purpose of this article is to report the implementation of lean office and digital transformation in a services company. The research method was a qualitative approach, with literature review and case study. The comparative results between current and future Value stream maps showed consistent improvements in performance indicators.

Juliana das Chagas Santos, Alberto Eduardo Besser Freitag, Oswaldo Luiz Gonçalves Quelhas
Chapter 93. Mathematical Model for the Assignment of Participants in Selection Processes

This work proposes two mathematical models for the assignment of selection processes candidates, such as the distance traveled by the participants and the organizing entity total cost are minimum. A trade-off curve is indicated, based on the two models.

Flávio Araújo Lim-Apo, Silvia Araújo dos Reis, Victor Rafael Rezende Celestino, José Márcio Carvalho
Chapter 94. Servitization as a Startup Driver: A Case Study in a Technology Park

Through a qualitative exploratory methodology, the multiple case study investigates the servitization implemented by startups based in a technology park in southern Brazil. The findings show that these processes strengthen operational performance, partnerships, and brand and contribute to innovation.

Michele de Souza, Luiz Reni Trento, Michelle Dauer
Chapter 95. Public Mobility: All the Same Service Level or Some Privileges?

Public mobility is a major concern for big cities, but even more complex if the main transport relies on public buses, such as Sao Paulo. Despite recent improvements, bus service quality is still below expectations. A survey-based analysis investigates the main issues and evaluates possible differences based on social-demographic aspects.

Eder de Melo Freitas, Karen C. de Lima Wolga, Sandra L. Oliveira Facanha
Chapter 96. Layout Improvement Study at a Brazilian Non-governmental Organization

This study was developed at a Brazilian non-governmental and non-profit organization which provides pedagogical and social assistance to children from poor communities. It aimed to apply layout analysis methods for better use of space and student flow. Results provided reorganization of the work environment and an expansion of service capacity.

Isabela Chaves Alves, Renan Freitas de Souza, Tadeu Carrera dos Santos Pacheco, Nissia Carvalho Rosa Bergiante
Chapter 97. Application of the Structural Equations’ Modeling to Assess Student Satisfaction

This work aims to identify the factors that determine the satisfaction of higher education students in Brazilian Federal Institutes of Education, Science, and Technology. A structural equations model with partial least squares was applied, and it can be inferred that the convergence of the model and structural results are satisfactory.

Wallace Giovanni Rodrigues do Valle, Mariana Rodrigues de Almeida

Sustainable Operations

Chapter 98. New Organizational Models and Technology Growth: Ethical Conflicts in Today’s Business Scenario

This research analyzes the ethical conflicts in new business scenarios, raising issues on the impact of new organization models and technologies on the professional’s behavior considering an ethical perspective. The result shows that part of them are not thinking about ethics and many of them are limited in consolidated and already known impacts.

Thaís Quinet Villela de Andrade
Chapter 99. Modern Slavery Analysis in Global Production Networks

Even abolished, slavery is still practiced in the world. Through a literature review, this paper aims to analyze modern slavery in global production networks. We present definitions of modern slavery and contribute to increasing awareness of rethinking the favoring of the global economy to the detriment of modern slave laborers.

Luiza Ribeiro Alves Cunha, Adriana Leiras, Paula Ceryno
Chapter 100. Addressing Environmental Risks in Supply Chain Management: A Systematic Literature Review

The environmental supply chain risk management has emerged as a prominent research topic in the past few years. This work proposes, through a systematic literature review, a taxonomy for environmental risks and presents the findings to support future works on environmental supply chain risks.

Fabíola Negreiros de Oliveira, Adriana Leiras, Paula Ceryno
Chapter 101. Systematic Literature Reviews About Operational Improvement Programmes Headed for Sustainable Development: A Tertiary Study

Using a systematic review method to identify systematic literature reviews (SLRs) that address quality operational improvement programs toward green manufacturing, this paper aims to categorize SLRs that address Lean, Six Sigma, or Lean Six Sigma with sustainable aspects to map gaps, emerging issues and paths for future research.

Rodrigo Goyannes Gusmão Caiado, Oswaldo Luiz Gonçalves Quelhas, Luiz Felipe Scavarda, Daniel Luiz de Mattos Nascimento, Vitor Heitor Cardoso Cunha
Chapter 102. Operations Strategy and Environmental Management: Sustainability as a New Competitive Priority of the Operations

This research studied the relationship between operations strategy (OS) and environmental management (EM) through an ISO-14000 certified industrial enterprise. The analysis concluded that EM is a new competitive priority of operations, in association with innovation, being present in its OS, but with EM considered as sustainability or triple bottom line.

José Roberto Soares Ribeiro, Alceu Gomes Alves Filho
Chapter 103. Lessons Learned from Sustainable Value Stream Mapping (Sus-VSM) Application in a Small Enterprise

Opportunities and difficulties of sustainable value stream mapping (Sus-VSM) application in a small enterprise were explored as part of the greening production plan. It was noticed a lack in understanding social and environmental sustainability, even in management levels. The flexibility of small companies was noted as a driver to Sus-VSM application.

Mariele Canal Bonfante, João Carlos Espíndola Ferreira, Suélen Fernandes, Henrique Back
Chapter 104. Green Logistics: A Tertiary Study and a Research Agenda

Our work intend to provide a tertiary review of the literature related to green logistics, answering the following research questions: What are the main green logistics reviews? What are their characteristics? What are the objectives of the studies in which researchers are most involved? And what are the main gaps for future research?

Narley Worllos do Carmo Netto, Brenda de Farias Oliveira Cardoso, Luiz Felipe Roris Rodriguez Scavarda do Carmo, Rafael Martinelli Pinto
Chapter 105. Social Lab for Sustainable Logistics: Developing Learning Outcomes in Engineering Education

A frequent problem in the education of engineering students refers to recognizing the relevance of learning outcomes beyond curriculum or academic content. This work explores students undertaking learning experiences within a Social Lab setting related to sustainable logistics to increase their appreciation and value of studies in the discipline.

David Ernesto Salinas-Navarro, Ericka Zulema Rodríguez Calvo
Chapter 106. Analysis of the Application of Additive Manufacturing in the Circular Economy: An Integrative Literature Review

Using the integrative literature review to identify and analyze research that links the applications of additive manufacturing with the concept of circular economy, this paper aims to highlight guidelines and parameters that can guide the paths to this integration.

Diego Vinícius Betim, Mozart Caetano Heymann, Oswaldo Luiz Gonçalves Quelhas, Rodrigo Goyannes Gusmão Caiado, Helder Gomes Costa
Chapter 107. Sustainable Purchases in HEI: Sustainability Requirements in Cefet/RJ Public Contracts

The purchase of goods and contracting services costs the public coffers more than 600 billion reais annually. This amount, spent by the federal government, refers to approximately 15% of the Brazilian GDP [16]. Through this scenario, one must analyze the importance of driving the purchasing power of the public sector to obtain goods and services, under the application of sustainability requirements in the generation of environmental improvements. In 2012, a standardization of criteria, guidelines, and practices was established as of the publication of Decree 7,746 to promote sustainable national development in contracting by public administration. Therefore, this qualitative and quantitative study, whose objectives are part of an exploratory research, has the purpose of evaluating the different sustainability requirements employed in the edicts and respective Terms of Reference developed and used by Cefet/RJ for the acquisition of goods and contracting services, in accordance with Normative Instruction 01/2010. The study showed, therefore, that the environmental requirements requested in the bidding instruments were gradually being incorporated during the year 2017; however, it is clear the need to implement changes in order to institutionalize the practice of sustainable public procurement in Cefet/RJ.

Thiago da Silveira Carbonell, Aline Guimarães Monteiro Trigo, José Aires Trigo, Úrsula Maruyama
Chapter 108. System Infrastructure Maintenance Call: IT Collaboration for Environmental Sustainability in HEI

This IT contribution to environmental sustainability in HEI. For opening of occurrences, communication by QR code in each place. A drop-down shows the potential problems. For the maintenance area, it is possible to observe backlog with the call location, based on HTML, PHP, CSS, and also JQuery.

Matheus Mota, Enoch Silva, Aline Guimarães Monteiro Trigo, Carla Mota, Úrsula Maruyama
Chapter 109. Ranking Precarious Housing: A MCDA Model Applied in a NGO Case in Brazil

This paper presents a model for ranking attendance priority of low-income families, living in precarious housing. It was developed under the Community OR concept, and is based in a MCDA-based approach: the aggregation additive method. The model was applied to support a Brazilian Non-Governmental Organization (NGO).

Leonardo Antonio Monteiro Pessôa, Helder Gomes Costa, Marcos Pereira Estellita Lins, Aline Rocha
Chapter 110. Interface Between Industry 4.0 and Sustainability: A Systematic Review

This paper explores the relationship between the concepts of industry 4.0 and sustainability as a contribution to the development of more sustainable production systems. A systematic review of literature shows the tendency of expansion of this research field as well as integration between sustainability and industry 4.0 emerging technologies.

Lucas Conde Stocco, Luciana Oranges Cezarino
Chapter 111. Is Circular Economy a New Driver to Sustainability?

As an emerging topic, circular economy is said by several authors to be a new driver to sustainability, while others claim its just a new concept within the sustainability spectrum. This study aims to analyse the relation between the constructs of circular economy and sustainability, supported by a literature review.

Lorena Gamboa Abadia, Marly Monteiro de Carvalho
Chapter 112. Sustainable Practices and the Relationship with Suppliers in SSCM: A Case Study in Wholesale

This research aims to describe and analyze the sustainable practices of a focal company as well as its relationship with the supply chain in order to identify if the sustainable practices of the suppliers affect their sustainability. For that, a case study was carried out in a large wholesale reference company in the country and located in the city of Uberlândia. The results showed that the sustainability of the focal company is directly related to the sustainability of the members of its supply chain. In addition, sustainable supply chains, in addition to minimizing the negative impacts of organizational activities on the environment and society, reduce costs, improve the company’s image, promote innovation, and lead to stronger and more lasting relationships with members of the supply chain. The limitations are the number of interviews performed, given the size of the company, and the fact that the research addresses only the vision of the study’s focal company.

Arthur Antonio Silva Rosa, Etienne Cardoso Abdala, Luciana Oranges Cezarino
Chapter 113. A Sustainable Operations Proposal Framework for Improving the Healthcare Institution and Community Relationships

The sustainable operations allow the scope of the work and the corporative social responsibility. The researchers developed the study from April to June 2018 and analyzed the healthcare institution and local community relationships through educational actions. The research presents the sustainable operations proposal framework. The four groups of the healthcare professionals are selected in this study: the infection prevention and control, the solid waste manager, the continuing educational, and the nutritionist. In the results and discussion section, four steps integrate the framework: “the identification of needs,” “the action planning,” “the slums engagement,” and “the action maintenance and assessment.” The conclusion reinforces the stimulus for the corporate social responsibility, the worship of citizenship, and the educational program. The partnership between the healthcare institution and the community can be improved by the sustainable operations proposal framework.

Gláucya Daú, Annibal Scavarda, M. Sajid Khan, Sonja Sibila Lebe
Chapter 114. Job Satisfaction Diagnostic Instrument Based on Self-awareness and Engagement Metrics

This article investigate workplace spirituality literature to modeling a diagnostic instrument that map which factor can promote job satisfaction toward self-awareness and engagement metrics. The result was an instrument that can support managers to perform actions focused on job satisfaction.

Ricardo Luiz Fernandes Bella, Oswaldo Luiz Gonçalves Quelhas
Operations Management for Social Good
Adriana Leiras
Carlos Alberto González-Calderón
Irineu de Brito Junior
Sebastián Villa
Hugo Tsugunobu Yoshida Yoshizaki
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