Skip to main content
Disciplines
Automotive Business IT + Informatics Construction + Real Estate Electrical Engineering + Electronics Energy + Sustainability Insurance + Risk Finance + Banking Management + Leadership Marketing + Sales Mechanical Engineering + Materials
Events
DE
EN
Books
Journals
Topic Page
Marketing
Start single access now
Access for companies
EXTENDED SEARCH
Log in
Top
Published in:
The Role of the Small Business Within the Economy Read chapter Read first chapter

2020 | OriginalPaper | Chapter

8. Operations Management

Authors : Tim Mazzarol, Sophie Reboud

Published in: Small Business Management

Publisher: Springer Nature Singapore

Log in

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

Operations management is crucial to the success of any small business. It impacts both the firm’s financial and non-financial aspects. Of importance is the control that can be obtained over the firm’s cash flow, stock and other productive assets to achieve the maximum levels of operational efficiency and effectiveness. Each business is likely to be different in how it operates, and the key performance indicators (KPI) that it needs to monitor how it is performing. This chapter examines operations management and how it applies to small businesses. It includes a review of business process analysis, the development and use of meaningful KPIs, operations management systems and techniques.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

inform now
previous chapter Small Firms and Human Resources
next chapter Using Technology
Literature
Alpander, G., Carter, K., & Forsgren, R. (1990). Managerial issues and problem-solving in the formative years. Journal of Small Business Management, 28(2), 9–18.
Ashford, B. (2007). How benchmarking can mitigate risk in business transformation. BT Technology Journal, 25(1), 50–57.CrossRef
Blakeman, J. (2002). Benchmarking: Definitions and overview. Centre for Urban Transportation Studies, University of Wisconsin-Milwaukee. www.​uwm.​edu
Bogan, C. E., & English, M. J. (1994). Benchmarking for best practices: Winning through innovative adaptation. Boston: CEP.
Brown, A., Van der Wiele, T., & Loughton, K. (1998). Smaller enterprises’ experiences with ISO 9000. The International Journal of Quality & Reliability Management, 15(3), 273–285.CrossRef
Brown, L (1997). Competitive marketing strategy. Melbourne, Australia: Nelson.
Chittenden, F., Poutziouris, P., & Mukhtar, S.-M. (1998). Small firms and the ISO 9000 approach to quality management. International Small Business Journal, 17(10), 73–88.CrossRef
DUBS. (1995). Operations management and control. Durham, UK: Small Business Centre, University of Durham Business School, Mill Hill Lane.
Fassoula, E. D., & Rogerson, J. H. (2003). Management tools for SMEs. Total Quality Management, 14(10), 1114–1119.
Fisteus, J. A., & Kloos, C. D. (2006). Business process analysis. In M. Khosrow-Pour (Ed.), Encyclopedia of e-commerce, e-government, and mobile commerce (pp. 78–82). Hershey, PA: IGI Global.CrossRef
Gonzalez, M. J., Martin, E., Buiza, G., Hidalgo, M., & Beltran, J. (2015). Implementation of an operations management system in eight Spanish SMEs. In International conference on Industrial Engineering and Systems Management (IESM), October 2015 (pp. 1296–1302). Seville, Spain.
Hannagan, T., & Bennett, R. (1995). Management: Concepts and practices. London: Pitman.
Hongyi, S., & Tsz-Kit, C. (2002). Comparing reasons, practices and effects of ISO 9000 certification and TQM implementation in Norwegian SMEs and large firms. International Small Business Journal, 20(4), 421.CrossRef
ISO. (2015). Quality management principles. Geneva, Switzerland: International Standards Organization (ISO.
Jacka, J. M., & Keller, P. J. (2009). Business process mapping: Improving customer satisfaction. 2nd edition. Hoboken, NJ,Wiley.
Karagozoglu, N., & Lindell, M. (2004). Electronic commerce, strategy, operations and performance in small and medium-sized enterprises. Journal of Small Business and Enterprise Development, 11(3), 290–301.CrossRef
Maire, J.-L., Bronet, V., & Pillet, M. (2008). Benchmarking: Methods and tools for SME. Benchmarking: An International Journal, 15(6), 765–781.CrossRef
Mazzarol, T., & Olivares, C. (2007). Action learning task 5: Business operations. Small business excellence program. Perth, Australia: Centre for Entrepreneurial Management and Innovation (CEMI), University of Western Australia.
McAdam, R., & Kelly, M. (2002). A business excellence approach to generic benchmarking in SMEs. Benchmarking, 9(1), 7–27.CrossRef
McAdam, R., & McKeown, M. (1999). Life after ISO 9000: An analysis of the impact of ISO 9000 and total quality management on small businesses in Northern Ireland. Total Quality Management, 10(2), 229–241.CrossRef
Mkala, M. D., Wanjau, K. L., & Kyalo, T. N. (2018). Operations management and performance of manufacturing small and medium Enterprises in Kenya. International Journal of Research in Business and Social Science, 7(2), 2147–4478.
Nwankwo, S. (2000). Quality assurance in small business organisations: Myths and realities. International Journal of Quality & Reliability Management, 17(1), 82–87.CrossRef
Prasanna, M., & Vinodh, S. (2013). Lean six sigma in SMEs: An exploration through literature review. Journal of Engineering, Design and Technology, 11(3), 224–250.CrossRef
Rahman, S. (2001). A comparative study of TQM practice and organisational performance of SMEs with and without ISO 9000 certification. International Journal of Quality & Reliability Management, 18(1), 35–45.CrossRef
Raymond, L. (2005). Operations management and advanced manufacturing technologies in SMEs. Journal of Manufacturing Technology Management, 16(8), 936–955.CrossRef
Schlichter, J., Klyver, K., & Haug, A. (2018). The moderating effect of ERP system complexity on the growth–profitability relationship in young SMEs. Journal of Small Business Management in press.
Sharma, D. S. (2005). The association between ISO 9000 certification and financial performance. International Journal of Accounting, 40(2), 151–172.CrossRef
Silver, B. (2017). BPMN quick and easy, with method & style. Altadena, CA: Cody-Cassidy Press.
Simpson, M., Padmore, J., & Newman, N. (2012). Towards a new model of success and performance in SMEs. International Journal of Entrepreneurial Behaviour & Research, 18(3), 264–285.CrossRef
Snaith, W. (1997). Business management program course notes. Durham, UK: University of Durham Business School, Mill Hill Lane.
Stickley, A., & Winterbottom, A. (1994). The nature of quality assurance and statistical methods in BS 5750. The Statistician, 43(3), 349–370.CrossRef
van der Wiele, T., & Brown, A. (1997). ISO 9000 series experiences in small and medium sized enterprises. Total Quality Management, 8(2/3), 300–304.CrossRef
van der Wiele, T., & Brown, A. (1998). Venturing down the TQM path for SME’s. International Small Business Journal, 16(2), 50–65.CrossRef
Vazquez-Avila, G., Sanchez-Gutierrez, J., & Nuñez-Moreno, T. (2013). Knowledge management and operation management as drivers of competitiveness: Manufacturing SMEs in Guadalajara, Mexico. Competition Forum, 11(1), 50–55.
Walters, D., & Lancaster, G. (2000). Implementing value strategy through the value chain. Management Decision, 38(3), 160–178.CrossRef
Worster, A. J., Weirich, T. R., & Andera, F. J. C. (2012). Maximising return on investment using ERP applications. Hoboken, NJ: Wiley.CrossRef
Metadata
Title
Operations Management
Authors
Tim Mazzarol
Sophie Reboud
Copyright Year
2020
Publisher
Springer Nature Singapore
Book
Small Business Management

Print ISBN: 978-981-13-9508-6

Electronic ISBN: 978-981-13-9509-3

Copyright Year: 2020

DOI
https://doi.org/10.1007/978-981-13-9509-3_8