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International Review on Public and Nonprofit Marketing
Published in: International Review on Public and Nonprofit Marketing 1/2022

04-07-2021 | Original Article

Organizational commitment and professionalism to determine public satisfaction through good governance, public service quality, and public empowerment

Authors: Rojikin Nor, A. Juli Andi Gani, Choirul Saleh, Fadillah Amin

Published in: International Review on Public and Nonprofit Marketing | Issue 1/2022

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Abstract

This study aims to investigate factors related to the State Civil Apparatus that influence Public Empowerment and Public Satisfaction in Central Kalimantan Province. The variables involved in this study are Organizational Commitment, Entrepreneurship, Professionalism, Good Governance, Public Service Quality, Public Empowerment, and Public Satisfaction. This research was conducted in the Organizational Structure of the Regional Apparatus that provides direct services to the public in the area of Central Kalimantan Province, as many as 14 districts and cities. The sample unit used was The Regional Organizational Structure (ROS) as much 430. Samples were taken by purposive sampling technique. The results of this study indicate that organizational commitment, entrepreneurship and professionalism are the driving factors for good governance and public service quality. Central Kalimantan provincial government should pay attention to the organizational commitment, entrepreneurship and professionalism of the state civil apparatus to improve good governance, public service quality, public empowerment and public satisfaction. The novelty of this research is involving the behavior of the State Civil Apparatus (organizational commitment, entrepreneurship and profesionalism) to drive Public Empowerment and Public Satisfaction. Besides that, this study implicates Good Governance and Public Quality Service as mediation.
previous article Social media capital and civic engagement: Does type of connection matter?
next article Customer-perceived service wellbeing in a transformative framework: Research propositions in the area of health services

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Metadata
Title
Organizational commitment and professionalism to determine public satisfaction through good governance, public service quality, and public empowerment
Authors
Rojikin Nor
A. Juli Andi Gani
Choirul Saleh
Fadillah Amin
Publication date
04-07-2021
Publisher
Springer Berlin Heidelberg
Published in
International Review on Public and Nonprofit Marketing / Issue 1/2022
Print ISSN: 1865-1984
Electronic ISSN: 1865-1992
DOI
https://doi.org/10.1007/s12208-021-00297-0

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