2020 | OriginalPaper | Chapter
Part III – Exploring business customers’ value in co-creation
Author : Leontin Karl Grafmüller
Published in: Co-Creation of High-Tech Products in the B2B Domain
Publisher: Springer Fachmedien Wiesbaden
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After analyzing the provider’s perspective in Part II, this part is dedicated to the customers’ domain. Thereby, the studies on the dyadic co-creation process are complemented by the customers’ view. Part III picks up the second research gap and examines the customer value of the co-creation process (see Part I; 2.4 Research gaps and needs ).