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Published in:
2019 | OriginalPaper | Chapter
9. Performance Evaluation
Author : Martin Hinsch
Published in: ISO 9001:2015 for Everyday Operations
Publisher: Springer Fachmedien Wiesbaden
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Abstract
During and after the provision of products and services, processes performance must be monitored and measured to determine if the planned results are archived. The “C” (check) of the PDCA cycle is in the foreground here. The type, scope and frequency of monitoring and measurement must be defined and aligned with the size of the organization and the service portfolio.