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2019 | OriginalPaper | Chapter

Personal Data and Privacy Barriers to E-Government Adoption, Implementation and Development in Sub-Saharan Africa

Authors: Ebenezer Agbozo, Daniel Alhassan, Kamen Spassov

Published in: Electronic Governance and Open Society: Challenges in Eurasia

Publisher: Springer International Publishing

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Abstract

Personal data and privacy confidentiality play a highly important role in ensuring user trust in any given Information Communication Technology (ICT) system. In the last decade Electronic Government (e-Government) initiatives have transformed the public sector of many nations and most importantly improved upon the quality of public service delivery to citizens. The issue of privacy and security impedes the progress of any e-government system and potentially causes citizens to lose trust in public e-services. Sub-Saharan Africa (SSA) as a continent has been on the verge of gradual e-government development; though many factors are attributed to its average underperformance according to the 2016 United Nations’ (UN) e-Government Survey. Based on a review of relevant literature, a binomial (exact) test was performed to determine the general perception of personal data and whether Sub-Saharan Africans are ready to give it to their governments. Drawing on analysis results, the study offers policy implementation recommendations for the sub-region so as to realize a citizen-centric e-government.
Footnotes
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The Centre for Generational Kinetics (CGK), “Generational Breakdown: Info About All of the Generations”, Available at: http://​genhq.​com/​faq–info–about–generations/​.
 
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World Economic Forum, “How different age groups identify with their generational labels”, Available at: https://​www.​weforum.​org/​agenda/​2015/​09/​how–different–age–groups–identify–with–their–generational–labels/​.
 
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International Labor Organization, International Standard Classification of Occupations (ISCO), Available at: http://​www.​ilo.​org/​public/​english/​bureau/​stat/​isco/​index.​htm.
 
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Metadata
Title
Personal Data and Privacy Barriers to E-Government Adoption, Implementation and Development in Sub-Saharan Africa
Authors
Ebenezer Agbozo
Daniel Alhassan
Kamen Spassov
Copyright Year
2019
DOI
https://doi.org/10.1007/978-3-030-13283-5_7

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