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2015 | OriginalPaper | Chapter

Post-Implementation ERP Success Assessment: A Conceptual Model

Authors : Fan Zhao, Eugene Hoyt

Published in: Human-Computer Interaction: Users and Contexts

Publisher: Springer International Publishing

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Abstract

Enterprise Resource Planning (ERP) success research has been widely studied. Models to test the success of an ERP implementation have been developed, but most models do not adequately test all implementations success after implementation. This literature review study introduces a new model for testing any ERP post-implementation to determine if it was successful or not rather than relying on other models that determine it to be a failure if it did not fit within the model constraints.

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Metadata
Title
Post-Implementation ERP Success Assessment: A Conceptual Model
Authors
Fan Zhao
Eugene Hoyt
Copyright Year
2015
DOI
https://doi.org/10.1007/978-3-319-21006-3_25