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13-11-2019 | Verkaufstechniken | Im Fokus | Article

Wie das Verkaufen auf Augenhöhe gelingt

Gute Verkäufer setzen auf eine professionelle Kommunikation mit ihren Kunden und führen Verkaufsgespräche auf Augenhöhe. Was sie dabei beachten sollten.

23-10-2019 | Versicherungsmarkt | Interview | Article

"Automatisierung macht Versicherungsprozesse ökologisch"

Kunden und Geschäftspartner fordern von Versicherungen Sensibilität für Nachhaltigkeit und schnellen Service. Wie Versicherer darauf reagieren, erläutert Stephen Voss von Neodigital.

15-08-2019 | Kundenmanagement | Im Fokus | Article

Wie sich Kleinkunden besser rechnen

Im Vertrieb stehen häufig Key Accounts im Fokus, während eher umsatzschwächere Kunden durch das Raster fallen. Dabei lassen sich mit systematischem Preismanagement auch im Kleinkunden-Segment die Umsätze steigern.

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01-12-2019 | Research | Issue 1/2019 Open Access

The growth of the Japanese black tea market: how technological innovation affects the development of a new market

This paper studies the birth of the market for Japanese black tea, its decline, and its rebirth. Currently, the black tea consumed in Japan is mostly imported. But the production of Japanese black tea has gradually increased, and more than 200 …

01-12-2019 | Original Paper | Issue 1/2019 Open Access

Investigating the preferences of individuals on public transport innovations using the Maximum Difference Scaling method

Innovation in transport and mobility has been notable in recent years: spanning from the technical and technological (e.g. Intelligent Transport Systems [ITS]) to the social realms (e.g. smart cities, social innovation, etc.) an unprecedented …

01-12-2019 | Research | Issue 1/2019 Open Access

Internet and the structure of public revenue: resource revenue versus non-resource revenue

This paper examines whether the Internet has led to a shift from reliance on resource revenue towards progressive reliance on non-resource revenue, which is ultimately a sustainable source of public revenue. The analysis has been carried out using …

01-12-2019 | Research | Issue 1/2019 Open Access

Understanding automated and human-based technical debt identification approaches-a two-phase study

The technical debt (TD) concept brings a new perspective on how software development tasks are discussed and managed. It describes the tradeoff between the short-term payoffs (such as a timely software release) of delaying some technical …

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2020 | OriginalPaper | Chapter

Electricity Market Structure and Forecasting Market Clearing Prices

Electricity markets are evolving into a complex competitive business environment with an increasing role of the private sector in production, consumption, and retailing of electricity. Even transmission and distribution activities have private …

2019 | OriginalPaper | Chapter

Customer Value Analysis Method Based on Automotive Multi-value-Chain Collaboration

From the view point of the automotive multi-value-chain in collaborative businesses, different customers will produce unequal values in the future services. To strive for the continuous contribution of high-value customers, and optimize the …

2019 | OriginalPaper | Chapter

Budget Constraint Bag-of-Task Based Workflow Scheduling in Public Clouds

Bag-of-Tasks (BoT) workflows have appeared in distributed computing platforms such as Spark, MapReduce, and Pegasus. Budget constraints usually exist for these applications. It is crucial to design scheduling algorithms to minimize makespans under …

2020 | OriginalPaper | Chapter

Environment

How America Compares offers data and analysis on an encyclopedic range of social indicators, comparing the United States with 17 other politically stable, economically affluent democracies. Occasionally, there are more global perspectives, but …

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