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Problems with Online Shopping in Selected Countries of the European Union

  • 2024
  • OriginalPaper
  • Chapter
Published in:
Authors
Štefan Kráľ
Richard Fedorko
Published in
Eurasian Business and Economics Perspectives
Publisher
Springer Nature Switzerland

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Abstract

The chapter delves into the problems consumers encounter while online shopping in Germany, France, and Spain from 2015 to 2021. Utilizing Eurostat data, it identifies key issues such as delayed deliveries, damaged goods, and technical problems. The study reveals that Germany consistently faces the highest proportion of problems, while Spain saw the most significant increase in issues over the period. The research underscores the importance of understanding these challenges for online sellers to improve their services and maintain customer satisfaction in a competitive e-commerce landscape.
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previous chapter The Effect of Online Turkish Shoppers’ Perceptions on Purchase Intention in Fashion Industry
next chapter Exploring Consumer Cynicism: A Systematic Literature Review
Title
Problems with Online Shopping in Selected Countries of the European Union
Authors
Štefan Kráľ
Richard Fedorko
Copyright Year
2024
Book
Eurasian Business and Economics Perspectives

Print ISBN: 978-3-031-62718-7

Electronic ISBN: 978-3-031-62719-4

Copyright Year: 2024

DOI
https://doi.org/10.1007/978-3-031-62719-4_9
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    Salesforce.com Germany GmbH/© Salesforce.com Germany GmbH, IDW Verlag GmbH/© IDW Verlag GmbH, Diebold Nixdorf/© Diebold Nixdorf, Ratiodata SE/© Ratiodata SE, msg for banking ag/© msg for banking ag, C.H. Beck oHG/© C.H. Beck oHG, Governikus GmbH & Co. KG/© Governikus GmbH & Co. KG, Horn & Company GmbH/© Horn & Company GmbH, EURO Kartensysteme GmbH/© EURO Kartensysteme GmbH, Jabatix S.A./© Jabatix S.A.