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2018 | OriginalPaper | Chapter

4. Procedural Model for Process Innovation

Authors : Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj

Published in: Process Innovation: Enabling Change by Technology

Publisher: Springer Berlin Heidelberg

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Abstract

In order to create the procedural model for process innovation with associated techniques and results in a targeted manner, method engineering is presented below as the basic principle of method development. The requirements for a procedural model for process innovation presented in Sect. 1.2 also serve as a guideline. The objective is to describe the procedure with corresponding results.

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Footnotes
1
The customer journey describes the customer’s “journey” with regard to the information and use of a company’s deliverables. The customer buying cycle is also considered in this context, taking into account the purchasing process from the customer’s point of view.
 
Metadata
Title
Procedural Model for Process Innovation
Authors
Daniel R. A. Schallmo
Leo Brecht
Bujar Ramosaj
Copyright Year
2018
Publisher
Springer Berlin Heidelberg
DOI
https://doi.org/10.1007/978-3-662-56555-1_4