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2019 | OriginalPaper | Chapter

Proposal of Usability Metrics to Evaluate E-commerce Websites

Authors : Ediber Diaz, Silvia Flores, Freddy Paz

Published in: Design, User Experience, and Usability. Practice and Case Studies

Publisher: Springer International Publishing

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Abstract

Usability form as an important aspect nowadays for software products, even more, when we talk about transactional websites. However, in the present, there are not enough metrics to help us measuring usability level from an E-commerce portal, for this reason, we present a new proposal of metrics of usability. While working on the proposal, we did a research to identify 39 metrics and 10 existing aspects, then we created usability metrics and finally we validated the proposal with five specialists, based on interviews and questionnaires.

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Title: Proposal of Usability Metrics to Evaluate E-commerce Websites
Authors: Ediber Diaz
Silvia Flores
Freddy Paz
Publisher: Springer International Publishing
Book: Design, User Experience, and Usability. Practice and Case Studies
Print ISBN: 978-3-030-23534-5

Electronic ISBN: 978-3-030-23535-2

Copyright Year: 2019
DOI: https://doi.org/10.1007/978-3-030-23535-2_6

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