Skip to main content
Top

2022 | OriginalPaper | Chapter

Psychologische Dimensionen der Unternehmenskommunikation

Authors : Christian Pieter Hoffmann, Sabine Einwiller

Published in: Handbuch Unternehmenskommunikation

Publisher: Springer Fachmedien Wiesbaden

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Zusammenfassung

Die Psychologie ist eine der wichtigsten Grundlagenwissenschaften, die zum Verständnis der Unternehmenskommunikation beiträgt. Der Beitrag beleuchtet die Bedeutung der psychologischen Perspektive für vier zentrale Aspekte der Unternehmenskommunikation: (1) die Rolle der Kommunikation in der strategischen Führung einer Organisation, (2) die Zielsetzungen der Unternehmenskommunikation und die mit ihnen verbundenen Herausforderungen, (3) Ansätze für die Beziehungspflege mit den Stakeholdern und (4) die Evaluation des strategischen Erfolgsbeitrags der Unternehmenskommunikation.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literature
go back to reference Ahearne, M., Bhattacharya, C. B., & Gruen, T. (2005). Antecedents and consequences of customer-company identification: Expanding the role of relationship marketing. Journal of Applied Psychology, 90(3), 574–585.CrossRef Ahearne, M., Bhattacharya, C. B., & Gruen, T. (2005). Antecedents and consequences of customer-company identification: Expanding the role of relationship marketing. Journal of Applied Psychology, 90(3), 574–585.CrossRef
go back to reference Allport, A. (1985). The historical background of social psychology. In G. Lindzey & E. Aronson (Hrsg.), Handbook of social psychology (3. Aufl., Bd. 1, S. 1–46). New York: Random House. Allport, A. (1985). The historical background of social psychology. In G. Lindzey & E. Aronson (Hrsg.), Handbook of social psychology (3. Aufl., Bd. 1, S. 1–46). New York: Random House.
go back to reference Berger, P. L., & Luckmann, T. (2001). Die gesellschaftliche Konstruktion der Wirklichkeit (18. Aufl.). Frankfurt a. M.: Fischer. Berger, P. L., & Luckmann, T. (2001). Die gesellschaftliche Konstruktion der Wirklichkeit (18. Aufl.). Frankfurt a. M.: Fischer.
go back to reference Bhattacharya, C. B., & Sen, S. (2003). Consumer-company-identification: A framework for understanding consumers’ relationships with companies. Journal of Marketing, 67(2), 76–88.CrossRef Bhattacharya, C. B., & Sen, S. (2003). Consumer-company-identification: A framework for understanding consumers’ relationships with companies. Journal of Marketing, 67(2), 76–88.CrossRef
go back to reference Brehm, J. W. (1966). A theory of psychological reactance. New York: Academic. Brehm, J. W. (1966). A theory of psychological reactance. New York: Academic.
go back to reference Burgelman, R. A. (1983). A process model of internal corporate venturing in the diversified major firm. Administrative Science Quarterly, 28(2), 223–244.CrossRef Burgelman, R. A. (1983). A process model of internal corporate venturing in the diversified major firm. Administrative Science Quarterly, 28(2), 223–244.CrossRef
go back to reference Cialdini, R. B. (2007). Influence: The psychology of persuasion. New York: Collins Business. Cialdini, R. B. (2007). Influence: The psychology of persuasion. New York: Collins Business.
go back to reference Coombs, W. T. (2012). Ongoing crisis communication – Planning, managing, and responding. Thousand Oaks: Sage. Coombs, W. T. (2012). Ongoing crisis communication – Planning, managing, and responding. Thousand Oaks: Sage.
go back to reference Cutlip, S. M., Center, A. H., & Broom, G. M. (2000). Effective public relations (8. Aufl.). Upper Saddle River: Prentice-Hall. Cutlip, S. M., Center, A. H., & Broom, G. M. (2000). Effective public relations (8. Aufl.). Upper Saddle River: Prentice-Hall.
go back to reference DPRG Deutsche Public Relations Gesellschaft. (2001). PR-Evaluation. Bonn: DPRG. DPRG Deutsche Public Relations Gesellschaft. (2001). PR-Evaluation. Bonn: DPRG.
go back to reference Dutton, J. E., Dukerich, J. M., & Harquail, C. V. (1994). Organizational images and member Identification. Administrative Science Quarterly, 39(34), 239–263.CrossRef Dutton, J. E., Dukerich, J. M., & Harquail, C. V. (1994). Organizational images and member Identification. Administrative Science Quarterly, 39(34), 239–263.CrossRef
go back to reference Eagly, A., & Chaiken, S. (1993). The psychology of attitudes. Fort Worth: Harcourt, Brace & Jovanovich. Eagly, A., & Chaiken, S. (1993). The psychology of attitudes. Fort Worth: Harcourt, Brace & Jovanovich.
go back to reference Einwiller, S. (2022). Reputation und Image: Grundlagen, Einflussmöglichkeiten, Management. In A. Zerfaß, M. Piwinger & U. Röttger (Hrsg.), Handbuch Unternehmenskommunikation (3. Aufl. S. 371–392). Wiesbaden: Springer Gabler. Einwiller, S. (2022). Reputation und Image: Grundlagen, Einflussmöglichkeiten, Management. In A. Zerfaß, M. Piwinger & U. Röttger (Hrsg.), Handbuch Unternehmenskommunikation (3. Aufl. S. 371–392). Wiesbaden: Springer Gabler.
go back to reference Einwiller, S., Fedorikhin, A., Johnson, A., & Kamins, M. (2006). Enough is enough! When identification no longer prevents negative corporate associations. Journal of the Academy of Marketing Science, 34(2), 185–194.CrossRef Einwiller, S., Fedorikhin, A., Johnson, A., & Kamins, M. (2006). Enough is enough! When identification no longer prevents negative corporate associations. Journal of the Academy of Marketing Science, 34(2), 185–194.CrossRef
go back to reference Femers, S. (2015). Public Relations aus sozialpsychologischer Sicht. In R. Fröhlich, P. Szyszka & G. Bentele (Hrsg.), Handbuch der Public Relations (3. Aufl., S. 63–84). Wiesbaden: Springer VS. Femers, S. (2015). Public Relations aus sozialpsychologischer Sicht. In R. Fröhlich, P. Szyszka & G. Bentele (Hrsg.), Handbuch der Public Relations (3. Aufl., S. 63–84). Wiesbaden: Springer VS.
go back to reference Festinger, L. (1978). Theorie der kognitiven Dissonanz. Bern: Huber. Festinger, L. (1978). Theorie der kognitiven Dissonanz. Bern: Huber.
go back to reference Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention and behavior: An introduction to theory and research. Reading: Addison-Wesley. Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention and behavior: An introduction to theory and research. Reading: Addison-Wesley.
go back to reference Fiske, S. T., & Taylor, S. E. (1991). Social cognition (2. Aufl.). New York: McGraw-Hill. Fiske, S. T., & Taylor, S. E. (1991). Social cognition (2. Aufl.). New York: McGraw-Hill.
go back to reference Freeman, R. E. (1984). Strategic management. A stakeholder approach. Boston: Pitman. Freeman, R. E. (1984). Strategic management. A stakeholder approach. Boston: Pitman.
go back to reference Frey, D., & Irle, M. (2002). Theorien der Sozialpsychologie: Band 1–3. Bern: Huber. Frey, D., & Irle, M. (2002). Theorien der Sozialpsychologie: Band 1–3. Bern: Huber.
go back to reference Friestad, M., & Wright, P. (1994). The Persuasion Knowledge Model: How People Cope with Persuasion Attempts. Journal of Consumer Research, 21(1), 1–31. Friestad, M., & Wright, P. (1994). The Persuasion Knowledge Model: How People Cope with Persuasion Attempts. Journal of Consumer Research, 21(1), 1–31.
go back to reference Gergen, K. J., & Gergen, M. M. (1986). Social psychology (2. Aufl.). New York: Springer.CrossRef Gergen, K. J., & Gergen, M. M. (1986). Social psychology (2. Aufl.). New York: Springer.CrossRef
go back to reference Gerrig, R. J., & Zimbardo, P. G. (2008). Psychologie (18. Aufl.). München: Pearson. Gerrig, R. J., & Zimbardo, P. G. (2008). Psychologie (18. Aufl.). München: Pearson.
go back to reference Gioia, D. A. (1986). Symbols, scripts, and sensemaking – Creating meaning in the organizational experience. In H. P. Sims Jr. & D. A. Gioia (Hrsg.), The thinking organization – Dynamics of organizational social cognition (S. 49–74). San Francisco: Jossey-Bass. Gioia, D. A. (1986). Symbols, scripts, and sensemaking – Creating meaning in the organizational experience. In H. P. Sims Jr. & D. A. Gioia (Hrsg.), The thinking organization – Dynamics of organizational social cognition (S. 49–74). San Francisco: Jossey-Bass.
go back to reference Grunig, J. E. (1979). A new measure of public opinions on corporate social responsibility. Academy of Management Journal, 22(4), 738–764. Grunig, J. E. (1979). A new measure of public opinions on corporate social responsibility. Academy of Management Journal, 22(4), 738–764.
go back to reference Grunig, J. E. (1993). Image and substance: From symbolic to behavioral relationships. Public Relations Review, 19(2), 121–139.CrossRef Grunig, J. E. (1993). Image and substance: From symbolic to behavioral relationships. Public Relations Review, 19(2), 121–139.CrossRef
go back to reference Grunig, J. E., & Hunt, T. (1984). Managing public relations. New York: Holt, Rinehart and Winston. Grunig, J. E., & Hunt, T. (1984). Managing public relations. New York: Holt, Rinehart and Winston.
go back to reference Heath, R. L. (2007). Management through advocacy: Reflection rather than domination. In E. L. Toth (Hrsg.), The future of excellence in public relations and communication management: Challenges for the next generation (S. 41–65). Mahwah: Lawrence Erlbaum Associates. Heath, R. L. (2007). Management through advocacy: Reflection rather than domination. In E. L. Toth (Hrsg.), The future of excellence in public relations and communication management: Challenges for the next generation (S. 41–65). Mahwah: Lawrence Erlbaum Associates.
go back to reference Hovland, C. I., Janis, I. L., & Kelley, H. H. (1953). Communication and persuasion – Psychological studies of opinion change. New Haven: Yale University Press. Hovland, C. I., Janis, I. L., & Kelley, H. H. (1953). Communication and persuasion – Psychological studies of opinion change. New Haven: Yale University Press.
go back to reference Huff, A. S. (1990). Mapping strategic thought. In A. S. Huff (Hrsg.), Mapping strategic thought (S. 11–49). Chichester: Wiley. Huff, A. S. (1990). Mapping strategic thought. In A. S. Huff (Hrsg.), Mapping strategic thought (S. 11–49). Chichester: Wiley.
go back to reference Hung, C. J. F. (2005). Exploring type of organization-public relationships and their implication for relationship management in public relations. Journal of Public Relations Research, 17(4), 393–426.CrossRef Hung, C. J. F. (2005). Exploring type of organization-public relationships and their implication for relationship management in public relations. Journal of Public Relations Research, 17(4), 393–426.CrossRef
go back to reference Katz, E., Blumler, J. G., & Gurevitch, M. (1974). Utilization of mass communication by the individual. In J. G. Blumler & E. Katz (Hrsg.), The uses of mass communication – Current perspectives on gratifications research (S. 19–32). Beverly Hills: Sage. Katz, E., Blumler, J. G., & Gurevitch, M. (1974). Utilization of mass communication by the individual. In J. G. Blumler & E. Katz (Hrsg.), The uses of mass communication – Current perspectives on gratifications research (S. 19–32). Beverly Hills: Sage.
go back to reference Kunda, Z. (1990). The case for motivated reasoning. Psychological Bulletin, 108(3), 480–498.CrossRef Kunda, Z. (1990). The case for motivated reasoning. Psychological Bulletin, 108(3), 480–498.CrossRef
go back to reference Ledingham, J. A., & Bruning, S. D. (Hrsg.). (2000). Public relations as relationship management – A relational approach to the study and practice of public relations. Mahwah: Lawrence Erlbaum Associates. Ledingham, J. A., & Bruning, S. D. (Hrsg.). (2000). Public relations as relationship management – A relational approach to the study and practice of public relations. Mahwah: Lawrence Erlbaum Associates.
go back to reference Lindzey, G., & Aronson, E. (Hrsg.). (1985), Handbook of social psychology (3. Aufl.). New York: Random House. Lindzey, G., & Aronson, E. (Hrsg.). (1985), Handbook of social psychology (3. Aufl.). New York: Random House.
go back to reference Mael, F., & Ashforth, B. E. (1992). Alumni and their alma mater: A partial test of the reformulated model of organizational identification. Journal of Organizational Behavior, 13(2), 103–123.CrossRef Mael, F., & Ashforth, B. E. (1992). Alumni and their alma mater: A partial test of the reformulated model of organizational identification. Journal of Organizational Behavior, 13(2), 103–123.CrossRef
go back to reference Markus, H., & Zajonc, R. B. (1985). The cognitive perspective in social psychology. In G. Lindzey & E. Aronson (Hrsg.), Handbook of social psychology – Volume 1: Theory and method (3. Aufl., S. 137–230). New York: Random House. Markus, H., & Zajonc, R. B. (1985). The cognitive perspective in social psychology. In G. Lindzey & E. Aronson (Hrsg.), Handbook of social psychology – Volume 1: Theory and method (3. Aufl., S. 137–230). New York: Random House.
go back to reference Mast, C. (2019). Unternehmenskommunikation: Ein Leitfaden (7. Aufl.). München: UVK Mast, C. (2019). Unternehmenskommunikation: Ein Leitfaden (7. Aufl.). München: UVK
go back to reference McCullough, M. E., Kimeldorf, M. B., & Cohen, A. D. (2008). An adaptation for altruism? The social causes, social effects and social evolution of gratitude. Current Directions in Psychological Science, 17(4), 281–285.CrossRef McCullough, M. E., Kimeldorf, M. B., & Cohen, A. D. (2008). An adaptation for altruism? The social causes, social effects and social evolution of gratitude. Current Directions in Psychological Science, 17(4), 281–285.CrossRef
go back to reference McGuire, W. J. (1985). Attitudes and attitude change. In G. Lindzey & E. Aronson (Hrsg.), Handbook of social psychology – Volume 2: Special fields and applications (3. Aufl., S. 233–346). New York: Random House. McGuire, W. J. (1985). Attitudes and attitude change. In G. Lindzey & E. Aronson (Hrsg.), Handbook of social psychology – Volume 2: Special fields and applications (3. Aufl., S. 233–346). New York: Random House.
go back to reference Mead, G. H. (1973). Geist, Identität und Gesellschaft. Frankfurt a. M.: Suhrkamp. Mead, G. H. (1973). Geist, Identität und Gesellschaft. Frankfurt a. M.: Suhrkamp.
go back to reference Morgan, G., Frost, P. J., & Pondy, L. R. (1983). Organizational symbolism. In L. R. Pondy, P. J. Frost, G. Morgan & T. C. Dandrige (Hrsg.), Organizational symbolism (S. 3–35). Greenwich: JAI. Morgan, G., Frost, P. J., & Pondy, L. R. (1983). Organizational symbolism. In L. R. Pondy, P. J. Frost, G. Morgan & T. C. Dandrige (Hrsg.), Organizational symbolism (S. 3–35). Greenwich: JAI.
go back to reference Nan, X., & Heo, K. (2007). Consumer response to corporate social responsibility (CSR) initiatives. Journal of Advertising, 36(2), 63–74.CrossRef Nan, X., & Heo, K. (2007). Consumer response to corporate social responsibility (CSR) initiatives. Journal of Advertising, 36(2), 63–74.CrossRef
go back to reference Petty, R. E., & Cacioppo, J. T. (1979). Issue involvement can increase or decrease persuasion by enhancing message-relevant cognitive responses. Journal of Personality and Social Psychology, 37(10), 1915–1926.CrossRef Petty, R. E., & Cacioppo, J. T. (1979). Issue involvement can increase or decrease persuasion by enhancing message-relevant cognitive responses. Journal of Personality and Social Psychology, 37(10), 1915–1926.CrossRef
go back to reference Petty, R. E., & Cacioppo, J. T. (1986). The elaboration likelihood model of persuasion. Advances in Experimental Psychology, 19, 123–205.CrossRef Petty, R. E., & Cacioppo, J. T. (1986). The elaboration likelihood model of persuasion. Advances in Experimental Psychology, 19, 123–205.CrossRef
go back to reference Porac, J. F., Thomas, H., & Baden-Fuller, C. (1989). Competitive groups as cognitive communities: The case of Scottish knitwear manufacturers. Journal of Management Studies, 26(4), 397–416.CrossRef Porac, J. F., Thomas, H., & Baden-Fuller, C. (1989). Competitive groups as cognitive communities: The case of Scottish knitwear manufacturers. Journal of Management Studies, 26(4), 397–416.CrossRef
go back to reference Porák, V., Fieseler, C., & Hoffmann, C. (2007). Methoden der Erfolgsmessung von Kommunikation. In M. Piwinger & A. Zerfaß (Hrsg.), Handbuch Unternehmenskommunikation (1. Aufl., S. 535–556). Wiesbaden: Gabler. Porák, V., Fieseler, C., & Hoffmann, C. (2007). Methoden der Erfolgsmessung von Kommunikation. In M. Piwinger & A. Zerfaß (Hrsg.), Handbuch Unternehmenskommunikation (1. Aufl., S. 535–556). Wiesbaden: Gabler.
go back to reference Pratt, M. G. (1998). To be or not to be: Central questions in organizational identification. In D. A. Whetten & P. C. Godfrey (Hrsg.), Identity in organizations: Building theory through conversations (S. 171–207). Thousand Oaks: Sage.CrossRef Pratt, M. G. (1998). To be or not to be: Central questions in organizational identification. In D. A. Whetten & P. C. Godfrey (Hrsg.), Identity in organizations: Building theory through conversations (S. 171–207). Thousand Oaks: Sage.CrossRef
go back to reference Probst, G. J. B. (1987). Selbst-Organisation – Ordnungsprozesse in sozialen Systemen aus ganzheitlicher Sicht. Berlin: Paul Parey. Probst, G. J. B. (1987). Selbst-Organisation – Ordnungsprozesse in sozialen Systemen aus ganzheitlicher Sicht. Berlin: Paul Parey.
go back to reference Roth, G. (1992). Das konstruktive Gehirn: Neurobiologische Grundlagen von Wahrnehmung und Erkenntnis. In S. J. Schmidt (Hrsg.), Kognition und Gesellschaft – Der Diskurs des Radikalen Konstruktivismus 2 (S. 277–336). Frankfurt a. M.: Suhrkamp. Roth, G. (1992). Das konstruktive Gehirn: Neurobiologische Grundlagen von Wahrnehmung und Erkenntnis. In S. J. Schmidt (Hrsg.), Kognition und Gesellschaft – Der Diskurs des Radikalen Konstruktivismus 2 (S. 277–336). Frankfurt a. M.: Suhrkamp.
go back to reference Schoeneborn, D. (2013). Organisations- trifft Kommunikationsforschung: Der Beitrag der „Communication Constitutes Organization“-Perspektive (CCO). In A. Zerfaß, L. Rademacher & S. Wehmeier (Hrsg.), Organisationskommunikation und Public Relations: Forschungsparadigmen und neue Perspektiven (S. 97–115). Wiesbaden: Springer VS. Schoeneborn, D. (2013). Organisations- trifft Kommunikationsforschung: Der Beitrag der „Communication Constitutes Organization“-Perspektive (CCO). In A. Zerfaß, L. Rademacher & S. Wehmeier (Hrsg.), Organisationskommunikation und Public Relations: Forschungsparadigmen und neue Perspektiven (S. 97–115). Wiesbaden: Springer VS.
go back to reference Scott, W. R. (1986). Grundlagen der Organisationstheorie. Frankfurt a. M.: Campus. Scott, W. R. (1986). Grundlagen der Organisationstheorie. Frankfurt a. M.: Campus.
go back to reference Simon, H. A. (1993). Homo rationalis – Die Vernunft im menschlichen Leben. Frankfurt a. M.: Campus. Simon, H. A. (1993). Homo rationalis – Die Vernunft im menschlichen Leben. Frankfurt a. M.: Campus.
go back to reference Smircich, L. (1983). Organizations as shared meanings. In L. R. Pondy, P. J. Frost, G. Morgan & T. C. Dandrige (Hrsg.), Organizational symbolism (S. 55–65). Greenwich: JAI. Smircich, L. (1983). Organizations as shared meanings. In L. R. Pondy, P. J. Frost, G. Morgan & T. C. Dandrige (Hrsg.), Organizational symbolism (S. 55–65). Greenwich: JAI.
go back to reference Smircich, L., & Stubbart, C. (1985). Strategic management in an enacted world. Academy of Management Review, 10(4), 724–736.CrossRef Smircich, L., & Stubbart, C. (1985). Strategic management in an enacted world. Academy of Management Review, 10(4), 724–736.CrossRef
go back to reference Starbuck, W. H. (1983). Organizations as action generators. American Sociological Review, 48(1), 91–102.CrossRef Starbuck, W. H. (1983). Organizations as action generators. American Sociological Review, 48(1), 91–102.CrossRef
go back to reference Starbuck, W. H., & Milliken, F. J. (1988). Executives’ perceptual filters: What they notice and how they make sense. In D. C. Hambrick (Hrsg.), The executive effect: Concepts and methods for studying top managers (S. 35–65). Greenwich: JAI. Starbuck, W. H., & Milliken, F. J. (1988). Executives’ perceptual filters: What they notice and how they make sense. In D. C. Hambrick (Hrsg.), The executive effect: Concepts and methods for studying top managers (S. 35–65). Greenwich: JAI.
go back to reference Weick, K. E. (1979). The social psychology of organizing (2. Aufl.). Reading: Addison-Wesley. Weick, K. E. (1979). The social psychology of organizing (2. Aufl.). Reading: Addison-Wesley.
go back to reference Weick, K. E. (1995). Sensemaking in organizations. Thousand Oaks: Sage. Weick, K. E. (1995). Sensemaking in organizations. Thousand Oaks: Sage.
go back to reference Weick, K. E. (2001). Making sense of the organization. Oxford: Blackwell. Weick, K. E. (2001). Making sense of the organization. Oxford: Blackwell.
go back to reference Xie, C., Bagozzi, R. P., & Grønhaug, K. (2015). The role of moral emotions and individual differences in consumer responses to corporate green and non-green actions. Journal of the Academy of Marketing Science, 43(3), 333–356.CrossRef Xie, C., Bagozzi, R. P., & Grønhaug, K. (2015). The role of moral emotions and individual differences in consumer responses to corporate green and non-green actions. Journal of the Academy of Marketing Science, 43(3), 333–356.CrossRef
Metadata
Title
Psychologische Dimensionen der Unternehmenskommunikation
Authors
Christian Pieter Hoffmann
Sabine Einwiller
Copyright Year
2022
DOI
https://doi.org/10.1007/978-3-658-22933-7_20