Advertisement
Published in:
2023 | OriginalPaper | Chapter
Public Services Innovation Through Gamification. From Concept to Implementation
Authors : Antonella Frisiello, Mario Chiesa, Ruth S. Contreras-Espinosa, Jose Luis Eguia-Gomez
Published in: Ergonomics and Nudging for Health, Safety and Happiness
Publisher: Springer International Publishing
Abstract
The present work focuses on gamification applied to public service innovation, with a specific focus on the commoning paradigm as an alternative form of collaboration among citizens and public administrations.
In the proposed innovation scenario, gamification – the use of game elements for non-game contexts – is proposed and investigated as a strategy to promote the citizens’ active engagement in the co-management and co-creation of novel public services. The paper outlines the core elements of the strategy, co-designed with the stakeholders. Moreover, the implementation of the “Gamification Engine” is presented as a building block enabling an open-ended gamification strategy to be applied to innovative public services.
