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Public User Experience Satisfaction of E-Government in China: Review and Prospect

  • 2021
  • OriginalPaper
  • Chapter
Published in:
Authors
Chunrong Liu
Yuchun Shi
Published in
Advances in Usability, User Experience, Wearable and Assistive Technology
Publisher
Springer International Publishing

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Abstract

This chapter delves into the critical issue of enhancing public user experience satisfaction in China's e-government sector. It begins by defining e-government and tracing its evolution in China, from initial website creation to advanced online processing stages. The authors then systematically analyze various models and methods used to evaluate user experience satisfaction, including hierarchical models, information service quality, system quality, and satisfaction indices. Notably, the chapter highlights the importance of social equity, ecological environment, and emerging media technologies in shaping user satisfaction. The authors also discuss data analysis methods and propose countermeasures to improve public satisfaction, emphasizing the need for enhanced online services, personalized design, and robust technical support. This comprehensive review underscores the need for further research in this area, particularly in the context of new media platforms and non-linear data analysis methods.
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previous chapter User Experience: Portraits of Young User Groups for the Future Chinese High-End Electronic Communication Product Market
next chapter User Experience Redesign Based on the Emotional Interaction Needs of Bullet Screen
Title
Public User Experience Satisfaction of E-Government in China: Review and Prospect
Authors
Chunrong Liu
Yuchun Shi
Copyright Year
2021
Book
Advances in Usability, User Experience, Wearable and Assistive Technology

Print ISBN: 978-3-030-80090-1

Electronic ISBN: 978-3-030-80091-8

Copyright Year: 2021

DOI
https://doi.org/10.1007/978-3-030-80091-8_73
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