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Published in:
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2014 | OriginalPaper | Chapter

3. Quality Management for Cloud Labor Services

Author : Robert Kern

Published in: Dynamic Quality Management for Cloud Labor Services

Publisher: Springer International Publishing

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Abstract

According to a 2012 analyst report on cloud labor platforms, the quality of the work results represents a “key disruptive opportunity that crowd labor platforms can exploit and improve” (Turian 2012). This chapter provides a comprehensive overview of the state-of-the-art of quality management for cloud labor services and provides a gap analysis with regard to the objectives of the book.

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previous chapter Cloud Labor Services
next chapter Statistical Quality Control
Footnotes
3
This term is sometimes used in the context of cloud labor services, e.g. by Sorokin and Forsyth (2008).
 
4
http://​castingwords.​com/​, last accessed on October 11, 2013.
 
5
Note that the authors have used the name TurKit for both the specific implementation of this iteration pattern as well as for the generic workflow environment described in Sect. 2.​4.​3.
 
6
Refer to Sect. 2.​2.​1.
 
8
The abbreviation stands for the combination of continuous sampling plan (CSP) and dynamic voting mechanism (DVM).
 
9
Because TurKit uses a variable number of voters for the ballot tasks (either 2 or 3).
 
Metadata
Title
Quality Management for Cloud Labor Services
Author
Robert Kern
Copyright Year
2014
Book
Dynamic Quality Management for Cloud Labor Services

Print ISBN: 978-3-319-09775-6

Electronic ISBN: 978-3-319-09776-3

Copyright Year: 2014

DOI
https://doi.org/10.1007/978-3-319-09776-3_3