Skip to main content
main-content
Top

About this book

The book explains the importance of and investigates the quality management aspects in micro, small and medium enterprises (MSME) sectors. It emphasizes on the need of quality management practice and explores the applicability of various quality tools in MSMEs and stages in company where quality management practices are applied. Various topics covered in this book include control charts, Pareto charts, customer relationship management, failure mode effect analysis, QMS implementation stages, competitiveness, and benefits of QM practices. This book will be useful for the researchers and industry professionals from the areas of mechanical engineering, industrial engineering, and manufacturing.

Table of Contents

Frontmatter

Chapter 1. Quality Management and MSMEs

Abstract
Considered to be the “life blood of modern economies” and regarded as “one of the main driving forces” of economic development, MSMEs hold opposing views from large business houses in various aspects such as management style, production operations, capital availability, purchase and procurement procedures, inventory and quality control systems, and negotiating power. MSMEs are quite flexible and can adjust quickly to varying market demand conditions and supply situations.
Rajiv Kumar Sharma

Chapter 2. Quality Management Tools and Standards

Abstract
Quality management basically consists of three main components: quality control, quality assurance and quality improvement. To take account of these three, there are various tools cum techniques that are enormously used to collect, measure and analyze the data related to product’s manufactured and processes being adopted by the organizations.
Rajiv Kumar Sharma

Chapter 3. Quality Management in MSME Sectors

Abstract
Quality management practices have been widely used by large business houses such as Hero, Tata Motors, Maruti Suzuki, IOCL, etc., but their adoption and practices in MSME sector are not adequate, which calls for necessary attention by the researchers in this field.
Rajiv Kumar Sharma

Chapter 4. Need of Quality Management Practices

Abstract
Description of various reasons for introducing quality management practices in MSMEs based on 15 points related to quality consciousness, customer requirements, productivity improvement, etc.
Rajiv Kumar Sharma

Chapter 5. QMS Implementation Stages

Abstract
The various sectors of operation of MSME include, Chemical and allied Food and allied, Mechanical, Electrical and Electronics, Textile, Paper and Paper Products, etc. In this chapter, the year-wise adoption of quality practices, stages in company where quality management practices are applied and nature of quality management tools being applied has been discussed.
Rajiv Kumar Sharma

Chapter 6. Information on Competitiveness

Abstract
Extensively known Porter diamond framework has been used in literature to measure and analyze the competitive advantage by business units using determinants with casual and proxy variables related to factor conditions, demand conditions, firm’s strategy and structure, and the presence of related and supported industries and one external determinant government and culture.
Rajiv Kumar Sharma

Chapter 7. Information on Benefits After Implementing QM Practices

Abstract
This chapter presents the details of responses (part E of sample instrument) regarding successful implementation of quality management (QM) practices in MSMEs spread across four industrial clusters of Himachal Pradesh.
Rajiv Kumar Sharma

Chapter 8. Critical Success Factors in Adoption of QM Practices

Abstract
This chapter presents the details about the critical success factors (CSFs), which may help MSMEs in successful adoption of quality management practices. Strategic factors are subdivided into nine subfactors, tactical factors are subdivided into seven subfactors and operational factors are subdivided into six subfactors.
Rajiv Kumar Sharma

Chapter 9. Comparative Analysis of Competitive Positioning Among MSMEs Sectors

Abstract
In modern global market due to globalization and rapid technology changes, firms need to compete not only with national rivals but also with international companies.
Rajiv Kumar Sharma

Backmatter

Additional information

Premium Partners

    Image Credits