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2016 | OriginalPaper | Chapter

27. Quality

Authors : Gilad Issar, Liat Ramati Navon

Published in: Operational Excellence

Publisher: Springer International Publishing

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Abstract

Due to current fragmentation and worldwide distribution of current operations, a united quality philosophy is important for consistent quality operations performance and for its improvement. The operations quality structure is built of systems, processes, continuous improvement and quality culture. This chapter describes major system and processes required in order to ensure product quality. The Systems and processes are described from the early stage of product design, to the performance and customer feedback on product quality.

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Literature
go back to reference Deming, W. E. (1994). The new economics for industry, government, education. Cambridge, MA: MIT Press. Deming, W. E. (1994). The new economics for industry, government, education. Cambridge, MA: MIT Press.
go back to reference William, D., & Mathers, J. (1997). Change-ABLE organization: Key management practices for speed. Mill Valley, CA: ACT Publishing. William, D., & Mathers, J. (1997). Change-ABLE organization: Key management practices for speed. Mill Valley, CA: ACT Publishing.
Metadata
Title
Quality
Authors
Gilad Issar
Liat Ramati Navon
Copyright Year
2016
DOI
https://doi.org/10.1007/978-3-319-20699-8_27