Top

Universal Access in the Information Society

Published in:

01-06-2015 | Long paper

Quantitative support for UX methods identification: how can multiple criteria decision making help?

Authors: Paulo Melo, Luísa Jorge

Published in: Universal Access in the Information Society | Issue 2/2015

Activate our intelligent search to find suitable subject content or patents.

search-config

AI-assisted search

Off

Abstract

This paper presents views on how quantitative multiple criteria decision-making (MCDM) approaches may be applied to certain aspects of user experience design and evaluation (D&E) methods identification, emphasizing its strengths and weaknesses for this task. Often D&E methods need to be applied in contexts different of those they had been applied before and as such must be transferred to those new contexts. This work presents a model for the quantitative method matching step of the transfer process, describes how different MCDM methods can be applied to this task, and discusses the results of an experience that tried to apply a couple of MCDM procedures to method selection.

previous article Integrating the strengths of cognitive emotion models with traditional HCI analysis tools

next article Virtually combining the analytical hierarchy process and voting methods in order to make group decisions

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 390 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Maschinenbau + Werkstoffe

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Amir, A., Chencinski, E., Iliopoulos, C., Kopelowitz, T., Zhang, H.: Property matching and weighted matching. Theo. Comp. Sci. 395(2–3), 298–310 (2008). doi:10.1016/j.tcs.2008.01.006

Belton, V., Pictet, J.: A framework for group decision using a MCDA model: sharing, aggregating or comparing individual information? J. Decis. Syst. 6, 283–303 (1997)CrossRef

Brans, J.P., Vincke, P., Mareschal, B.: How to select and how to rank projects: the promethee method. Eur. J. Oper. Res. 24(2), 228–238 (1986). doi:10.1016/0377-2217(86)90044-5. http://linkinghub.elsevier.com/retrieve/pii/0377221786900445

Card, S., Moran, T.P., Newell, A.O.: The Psychology of Human Computer Interaction. Lawrence Erlbaum Associates, London (1986)

Edwards, W.: How to use multiattribute utility measurement for social decisionmaking. IEEE Trans. Syst. Man Cybern. 7(5), 326–340 (1977)CrossRef

Ehrgott, M., Gandibleux, X., (eds.): Multiple Criteria Optimization: State of the Art Annotated Bibliographic Surveys. Kluwer Academic Publishers, Boston (2002)

Ferre Grau, X., Bevan, N.: Usability planner: a tool to support the process of selecting usability methods. In Campos, P., Graham, N., Jorge, J., Nunes, N., Palanque, P., Winckler, M. (eds.) 13th IFIP TCI3 International Conference on Human–Computer Interaction–Interact 2011, pp. 652–655. Springer, Lisbon (2011). doi:10.1007/978-3-642-23768-3_105

Figueira, J.R., Mousseau, V., Roy, B.: Electre methods. In: Figueira, J., Greco, S., Ehrgott, M. (eds.) Multiple Criteria Decision Analysis: State of the Art Surveys, pp. 133–162. Springer, New York (2005)CrossRef

Ghomari, L., Ghomari, A.R.: A comparative study: syntactic versus semantic matching systems. In: IEEE International Conference on Complex, Intelligent and Software Intensive Systems (2009). doi:10.1109/CISIS.2009.75. http://ieeexplore.ieee.org/xpl/freeabs_all.jsp?arnumber=5066864

10.

Kujala, S., Roto, V., Väänänen-Vainio-Mattila, K., Sinnelä, A.: Identifying hedonic factors in long-term user experience. In Proceedings of the 2011 Conference on Designing Pleasurable Products and Interfaces–DPPI’11, 1. ACM Press, New York (2011). doi:10.1145/2347504.2347523. http://dl.acm.org/citation.cfm?doid=2347504.2347523

11.

Lahdelma, R., Salminen, P.: SMAA-2: stochastic multicriteria acceptability analysis for group decision making. Oper. Res. 49(3), 444–454 (2001). doi:10.1287/opre.49.3.444.11220. http://or.journal.informs.org/content/49/3/444

12.

Law, C.M., Yi, J.S., Choi,Y.S., Jacko, J.A.: A systematic examination of universal design resources: part 1, Heuristic Evaluation. Univers Access Inf. Soc. 7(1–2), 31–54 (2007). doi:10.1007/s10209-007-0100-1. http://www.springerlink.com/index/10.1007/s10209-007-0100-1

13.

Law, E.L.-C., Springett, M., Winckler, M.: Maturation of Usability Evaluation Methods: Retrospect and Prospect Final Reports of MAUSE. IRIT Press, Toulouse (2009)

14.

Mareschal, B., De Smet, Y.: Visual PROMETHEE: developments of the PROMETHEE & GAIA multicriteria decision aid methods. In: 2009 IEEE International Conference on Industrial Engineering and Engineering Management, pp. 1646–1649 (2009). doi:10.1109/IEEM.2009.5373124. http://ieeexplore.ieee.org/lpdocs/epic03/wrapper.htm?arnumber=5373124

15.

Medaglia, A.L., Fang, S.C.: A genetic-based framework for solving (multi-criteria) weighted matching problems. Eur. J. Oper. Res. 149(1), 77–101 (2003). doi:10.1016/S0377-2217(02)00484-8. http://www.sciencedirect.com/science/article/pii/S0377221702004848

16.

Miettinen, K., Makela, M.: On scalarizing functions in multiobjective optimization. OR Spectrum 24(2), 193–213 (2002).doi:10.1007/s00291-001-0092-9. http://www.springerlink.com/Index/10.1007/s00291-001-0092-9

17.

Nielsen, J.: Usability inspection methods. In: Conference Companion on Human Factors in Computing Systems–CHI’94, pp. 413–414. ACM Press, New York (1994). doi:10.1145/259963.260531. http://portal.acm.org/citation.cfm?doid=259963.260531

18.

Nielsen, J., Molich, R.: Heuristic evaluation of user interfaces. In: Proceedings of the SIGCHI conference on human factors in computing systems empowering people–CHI’90, pp. 249–256. ACM Press, New York (1990). doi:10.1145/97243.97281. http://portal.acm.org/citation.cfm?doid=97243.97281

19.

Nielsen, J., Sano, D.: SunWeb: user interface design for sun microsystem’s internal web. Comput. Netw. ISDN Syst. 28(1–2), 179–188 (1995). doi:10.1016/0169-7552(95)00109-7. http://linkinghub.elsevier.com/retrieve/pii/0169755295001097

20.

Norman, G.: Likert scales, levels of measurement and the ‘laws’ of statistics. Adv. Health Sci. Educ. Theory Pract. 15(5), 625–32 (2010). doi:10.1007/s10459-010-9222-y. http://www.ncbi.nlm.nih.gov/pubmed/20146096

21.

Silva, C.F., Cunha, P.R., Ghodous, P., Melo, P.: The semantic side of service-oriented architectures. In: Mentzas, G., Friesen, A (eds.) Semantic enterprise application Integration for business processes service oriented frameworks, pp. 90–104. IGI Global. (2010). doi:10.4018/978-1-60566-804-8.ch005. http://www.igi-global.com/bookstore/chapter.aspx?TitleId=37934

22.

Siskos, Y., Grigoroudis, E., Matsatsinis, N.: UTA Methods. In: Figueira, J., Greco, S., Ehrgott, M. (eds.) Multiple Criteria Decision Analysis: State of the Art Surveys, pp. 297–344. Springer, New York (2005)

23.

Stroulia, E., Wang, Y.: Structural and semantic matching for assessing web-service similarity. Int. J. Cooperat. Inform. Syst. 14(4), 407–437 (2005). doi:10.1142/S0218843005001213. http://www.worldscinet.com/ijcis/14/1404/S0218843005001213.html

24.

Wixon, D., Holtzblatr, K., Knox, S.: Contextual design: an emergent view of system design. In: Carrasco. J., Whiteside. J., Seattle W.A. (eds.) Proceedings of the ACM CHI 90 Human Factors in Computing Systems Conference (1990)

25.

Woolrych, A., Hornbæk, K., Frøkjær, E., Cockton, G.; Ingredients and meals rather than recipes: a proposal for research that does not treat usability evaluation methods as indivisible wholes. Int. J. Human Comput. Interact. 27(10), 940–970 (2011). doi:10.1080/10447318.2011.555314. http://www.tandfonline.com/doi/abs/10.1080/10447318.2011.555314

26.

Yarbus, A.L.: Eye Movements and Vision. Plenum Press, New York (1967)CrossRef

Title: Quantitative support for UX methods identification: how can multiple criteria decision making help?
Authors: Paulo Melo
Luísa Jorge
Publication date: 01-06-2015
Publisher: Springer Berlin Heidelberg
Published in: Universal Access in the Information Society / Issue 2/2015
Print ISSN: 1615-5289
Electronic ISSN: 1615-5297
DOI: https://doi.org/10.1007/s10209-013-0341-0

Springer Professional

Abstract

Please log in to get access to your license.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Springer Professional "Technik"

Springer Professional "Wirtschaft"

Other articles of this Issue 2/2015

Virtually combining the analytical hierarchy process and voting methods in order to make group decisions

Culture effects in online social support for older people: perceptions and experience

Method transfer across domains and disciplines: enriching universal access development

Users’ participation in requirements gathering for smart phones applications in emerging markets

Guiding situated method transfer in design and evaluation

On the transferability of a meta-design model supporting end-user development

Premium Partner