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Research on Visual Editor of Web Services Composition Language Read chapter Read first chapter

2015 | OriginalPaper | Chapter

Railway Passenger’s Satisfaction Evaluation Based on Entropy Method and Fuzzy Theory

Authors : Aike Jiang, Yunqing Feng, Xuemei Li, Xuewei Li

Published in: LISS 2013

Publisher: Springer Berlin Heidelberg

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Abstract

Firstly, this paper selected the ticket price, speed, comfort, convenience and security as the main factors that affect the passengers’ travel satisfaction and set up a railway passenger satisfaction evaluation system. Secondly, a passenger satisfaction questionnaire was designed and the entropy method was used to calculate the weight of each factor to passengers with different travel purpose. Thirdly, based on the weight calculation, the fuzzy comprehensive evaluation theory was used to get the satisfaction evaluation of the passengers with different travel purpose. At last, we analyzed the satisfaction factors’ weights of passengers with different travel purpose and put forward reasonable improvement suggestions for the railway sectors.

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Metadata
Title
Railway Passenger’s Satisfaction Evaluation Based on Entropy Method and Fuzzy Theory
Authors
Aike Jiang
Yunqing Feng
Xuemei Li
Xuewei Li
Copyright Year
2015
Publisher
Springer Berlin Heidelberg
Book
LISS 2013

Electronic ISBN: 978-3-642-40660-7

Copyright Year: 2015

DOI
https://doi.org/10.1007/978-3-642-40660-7_2