Skip to main content
Top

2013 | OriginalPaper | Chapter

Reducing Voluntary Turnover Through Improving Employee Self-Awareness, Creating Transparent Organizational Cultures, and Increasing Career Development

Authors : Jeffrey R. Moore, Douglas Goodwin

Published in: Driving the Economy through Innovation and Entrepreneurship

Publisher: Springer India

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

Successful companies exist when employees and stakeholders interact in a constructive manner to focus on the accomplishment of critical tasks. This research examined the ways self-assessment and peer assessments can be used to reduce organizational dysfunction by increasing employee self-awareness as well as improving employee career progression. Employee management behaviors in a service company were assessed by their peers in order to determine positive organizational culture and level of stress. The study also explored two links: (a) between the consistency of self-evaluation versus peer evaluation of the employee and the level of stress in the organization and (b) between the consistency of peer evaluation versus the supervisor’s performance expectation of the employee and the level of stress in the organization. The researchers hypothesized that lower levels of stress within the organization indicate a higher perception of skill among employees. This study also explored which management skills are most important for developing a healthy work culture in a service industry.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literature
go back to reference Allen D (2008) Retaining talent. Society of Human Resource Management Research, pp 1–57 Allen D (2008) Retaining talent. Society of Human Resource Management Research, pp 1–57
go back to reference Aronson E, Mills J (1959) The effects of severity of initiation on liking for a group. J Abnorm Soc Psychol 59:178–181 Aronson E, Mills J (1959) The effects of severity of initiation on liking for a group. J Abnorm Soc Psychol 59:178–181
go back to reference Beal DJ, Cohen R, Burke MJ, McLendon CL (2003) Cohesion and performance in groups: a meta-analytic clarification of construct relation. J Appl Psychol 88:809–820CrossRef Beal DJ, Cohen R, Burke MJ, McLendon CL (2003) Cohesion and performance in groups: a meta-analytic clarification of construct relation. J Appl Psychol 88:809–820CrossRef
go back to reference Benne KD, Sheats P (1948) Functional roles of group members. J Soc Issues 4:41–49CrossRef Benne KD, Sheats P (1948) Functional roles of group members. J Soc Issues 4:41–49CrossRef
go back to reference Cartwright D (1968) The nature of group cohesiveness. In: Cartwright D, Zander A (eds) Group dynamics: research and theory, 3rd edn. Harper & Row, New York, pp 91–109 Cartwright D (1968) The nature of group cohesiveness. In: Cartwright D, Zander A (eds) Group dynamics: research and theory, 3rd edn. Harper & Row, New York, pp 91–109
go back to reference Forsyth DL (1999) Group dynamics, 3rd edn. Wadsworth, Belmont Forsyth DL (1999) Group dynamics, 3rd edn. Wadsworth, Belmont
go back to reference George JM, Bettenhausen K (1990) Understanding pro-social behavior, sales performance, and turnover. J Appl Psychol 75:698–709CrossRef George JM, Bettenhausen K (1990) Understanding pro-social behavior, sales performance, and turnover. J Appl Psychol 75:698–709CrossRef
go back to reference Hare AP (1976) Handbook of small group research, 2nd edn. Free Press, New York Hare AP (1976) Handbook of small group research, 2nd edn. Free Press, New York
go back to reference Lawler E, Mohrman A, Resnick S (1984) Performance appraisal revisited. Organ Dyn 13(1):20–35CrossRef Lawler E, Mohrman A, Resnick S (1984) Performance appraisal revisited. Organ Dyn 13(1):20–35CrossRef
go back to reference Lencioni P (2002) The five dysfunctions of a team. Jossey-Bass, New York Lencioni P (2002) The five dysfunctions of a team. Jossey-Bass, New York
go back to reference Long S (1984) Early integration in groups: a group to join and a group to create. Hum Relat 37:311–322CrossRef Long S (1984) Early integration in groups: a group to join and a group to create. Hum Relat 37:311–322CrossRef
go back to reference Moore JR (2006) Organizational DNA: law of virtue. BookSurge, Central Moore JR (2006) Organizational DNA: law of virtue. BookSurge, Central
go back to reference Moore JR, Kizer LE, Jeon BP (2011) Leading groups to create healthy culture through accomplishing tasks aligned to strategy. Int J Manage Inf Syst 15(2):55–64 Moore JR, Kizer LE, Jeon BP (2011) Leading groups to create healthy culture through accomplishing tasks aligned to strategy. Int J Manage Inf Syst 15(2):55–64
go back to reference Quinn RE, Faerman SR, Thompson MP, McGrath MR, St Clair LS (2007) Becoming a master manager: a competing values approach. Wiley, Hoboken Quinn RE, Faerman SR, Thompson MP, McGrath MR, St Clair LS (2007) Becoming a master manager: a competing values approach. Wiley, Hoboken
Metadata
Title
Reducing Voluntary Turnover Through Improving Employee Self-Awareness, Creating Transparent Organizational Cultures, and Increasing Career Development
Authors
Jeffrey R. Moore
Douglas Goodwin
Copyright Year
2013
Publisher
Springer India
DOI
https://doi.org/10.1007/978-81-322-0746-7_32