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Published in:
Introduction to Business Excellence Read chapter Read first chapter

2018 | OriginalPaper | Chapter

6. Self-Assessments: Conducting an Excellence Maturity Assessment for an Organisation

Author : Flevy Lasrado

Published in: Achieving Organizational Excellence

Publisher: Springer International Publishing

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Abstract

A great benefit of participating in a quality award program is that, an organization can receive an independent assessment report that helps organization on their journey to plan new drive for excellence. While this is beneficial, organizations can still conduct an internal assessment to understand the performance maturity using an excellence model. This chapter will first discuss the broad concept of self-assessment, the benefits of undertaking this assessment. In addition, the chapter will also guide through steps involved in planning and taking a self-assessment in a diverse and multicultural organization.

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Metadata
Title
Self-Assessments: Conducting an Excellence Maturity Assessment for an Organisation
Author
Flevy Lasrado
Copyright Year
2018
Book
Achieving Organizational Excellence

Print ISBN: 978-3-319-70074-8

Electronic ISBN: 978-3-319-70075-5

Copyright Year: 2018

DOI
https://doi.org/10.1007/978-3-319-70075-5_6