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2015 | OriginalPaper | Chapter

Self-Service Management Support Systems: Findings from a New-Generation Manager Perspective

Authors: Jörg H. Mayer, Jens Hartwig, André Röder, Reiner Quick

Published in: Business Intelligence for New-Generation Managers

Publisher: Springer International Publishing

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Abstract

New-generation managers are increasingly populating organizations’ management. They consist of digital natives who grew up with Information Systems (IS) and digital immigrants who learned to engage with IS as adults. Today, such managers have to make faster decisions than in the past and find themselves more and more in mobile IS use situations. These requirements combined with managers’ ability to use IS themselves result in the need for self-service Management Support Systems (MSS). This article develops a more business-driven design for such MSS. In doing so, we propose both a rigorous set of requirements and initial design guidelines to start further discussion. The utility of these guidelines is demonstrated with a “mobile-first” prototype on a modern business intelligence platform: the Corporate Navigator app.
Footnotes
1
The manager expert focus group covers heads of management accounting or group BI of large inter-national companies listed in the FT “Europe 500” report (http://​www.​rcw.​wi.​tu-darmstadt.​de/​ccuss).
 
2
This approach is based on suggestions from [59, 61, 62].
 
3
Solely one company denied an insight into their management report due fear of disclosure of its content. Their results are based on their explanation of their MSS.
 
4
Since a 5, 7, and 10 Point scale seem to perform roughly equivalent, we chose a 5-point scale because it can easily be represented as Harvey Balls [63].
 
5
This cannot replace an as-is and to-be comparison, but because of the lack of the latter this should be a viable first indication for finding design gaps in today’s MSS as well as spotting best practices from already satisfying ECs.
 
6
[21, 24, 70, 71].
 
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Metadata
Title
Self-Service Management Support Systems: Findings from a New-Generation Manager Perspective
Authors
Jörg H. Mayer
Jens Hartwig
André Röder
Reiner Quick
Copyright Year
2015
DOI
https://doi.org/10.1007/978-3-319-15696-5_9