Advertisement
Published in:
2018 | OriginalPaper | Chapter
22. Service Alignment
Authors : Sofie Blakstad, Robert Allen
Published in: FinTech Revolution
Publisher: Springer International Publishing
Activate our intelligent search to find suitable subject content or patents.
Select sections of text to find matching patents with Artificial Intelligence. powered by
Select sections of text to find additional relevant content using AI-assisted search. powered by
Abstract
In this chapter, we discuss how banks and other organisations need to evolve away from product focus and towards service alignment, to become fully functional ecosystem players. While we focus on banking transformation, the same considerations apply to large, traditional organisations across many industries, struggling to evolve in rapidly changing competitive environments.