Journal
Service Business
An International Journal
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Empirical articleDual focus: service-product orientation to manage the change paradox following servitization strategy
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Empirical articleResearch trends in digital transformation in the service sector: a review based on network text analysis
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Empirical articleEffects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
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Empirical articleBrands’ perceived sustainable development goals: index development and applications with professional sport teams and fast-food brands