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Service Business

An International Journal

Empirical article
Dual focus: service-product orientation to manage the change paradox following servitization strategy
Empirical article
Research trends in digital transformation in the service sector: a review based on network text analysis
Empirical article
Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
Empirical article
Brands’ perceived sustainable development goals: index development and applications with professional sport teams and fast-food brands

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Service Business OnlineFirst articles

11-05-2022 | Empirical article

Cosmopolitan tourists: the most resilient travellers in the face of COVID-19

Fear, whilst essential for survival, has the power to impair rational thinking. In tourism, fear can cease international travels. Previous studies demonstrated that cosmopolitan travellers are more resistant to irrational fear. This study aims to …

08-05-2022 | Empirical article

Women’s social entrepreneurship and livelihood innovation: an exploratory study from India

Women-owned social enterprises have tremendous potential in guaranteeing sustainable livelihoods along with women empowerment. This study demonstrates efforts and explains progresses registered by a unique socio-entrepreneurial venture in an …

Open Access 26-04-2022 | Empirical article

The effects of gender and personality of robot assistants on customers’ acceptance of their service

The Covid-19 pandemic has stimulated the use of social robots in front-office services. However, some initial applications yielded disappointing results, as managers were unaware of the level of development of the robots’ artificial intelligence …

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01-04-2022 | Empirical article

Core Chinese cultural values: Perceived justice and post-recovery satisfaction in higher education services

Previous studies have validated the service recovery model yet its applicability to education services remains unclear. This study aims to examine the link between perceived justice and post-recovery satisfaction in self-financing higher …

25-03-2022 | Case study

The reaction of coworking spaces to the COVID-19 pandemic. A dynamic capabilities perspective

The COVID-19 pandemic has led to many firms reassessing how to deal with their communities. In this study, we focus on a coworking space and examine how the management staff and its coworking community reacted to the pandemic. The uniqueness of …

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About this journal

Service Business presents the most advanced business research on the service sector. International and multidisciplinary in approach, the journal investigates both the profit and non-profit areas of the service sector.

Authors share their experiences in developing, implementing, and evaluating their business decisions and strategies. Moreover, they explore not only the latest research and methodologies in the field, but also examine the theoretical and managerial implications and future research opportunities in the service sector.

The editorial review board, consisting of leading international scholars and practitioners, ensures top-quality content. Readers will find rigorous conceptual and empirical papers, practice-oriented papers, teaching-oriented papers, case studies, book reviews, conference reports, and periodic special issues.

Officially cited as: Serv Bus

Title: Service Business
Coverage: Volume 1/2007 - Volume 16/2022
Publisher: Springer Berlin Heidelberg
Electronic ISSN: 1862-8508
Print ISSN: 1862-8516
Journal ID: 11628
DOI: https://doi.org/10.1007/11628.1862-8508