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Service Business OnlineFirst articles

06-02-2020 | Empirical article Open Access

Overcompensation as a service recovery strategy: the financial aspect of customers’ extra effort

Compensation is one of the most important elements of service. Companies often pursue a strategy of overcompensation; however, there are contradictory results in the literature whether overcompensation has a positive or negative effect on …

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About this journal

Service Business presents the most advanced business research on the service sector. International and multidisciplinary in approach, the journal investigates both the profit and non-profit areas of the service sector.

Authors share their experiences in developing, implementing, and evaluating their business decisions and strategies. Moreover, they explore not only the latest research and methodologies in the field, but also examine the theoretical and managerial implications and future research opportunities in the service sector.

The editorial review board, consisting of leading international scholars and practitioners, ensures top-quality content. Readers will find rigorous conceptual and empirical papers, practice-oriented papers, teaching-oriented papers, case studies, book reviews, conference reports, and periodic special issues.

Officially cited as: Serv Bus

Title: Service Business
Publisher: Springer Berlin Heidelberg
Coverage: Volume 1/2007 - Volume 14/2020
Print ISSN: 1862-8516
Electronic ISSN: 1862-8508
DOI: https://doi.org/10.1007/11628.1862-8508
Journal ID: 11628

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