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2019 | OriginalPaper | Chapter

Service User Perspectives on Delivering Social Innovation: An Implication of the Internet of Things for Business

Authors : Olga Maria Plessa, Somayeh Koohborfardhaghighi

Published in: Economics of Grids, Clouds, Systems, and Services

Publisher: Springer International Publishing

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Abstract

Despite the fact that IoT creates many opportunities and drives business growth by increasing the quality and speed of processes, little is known about its potential in delivering social innovation. We aim to deliver a novel framework which has the potential to guide new IoT driven business models in delivering social innovation in line with what service users expect to receive. With the help of an empirical study the significance of different building blocks of the Social Stakeholder Canvas are estimated. Our experimental results show that three building blocks, which are mainly Social Impact (i.e., Privacy and Security), Social Benefits (i.e., Quality of Life), and Scale of Outreach (i.e., Adaptivity and Transparency), are the most influential constructs in delivering social innovation. The findings of this study can provide practitioners with guidelines and reasons to implement new IoT applications and useful insight on how to consider service users insights in delivering social innovations for the society.

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Title: Service User Perspectives on Delivering Social Innovation: An Implication of the Internet of Things for Business
Authors: Olga Maria Plessa
Somayeh Koohborfardhaghighi
Publisher: Springer International Publishing
Book: Economics of Grids, Clouds, Systems, and Services
Print ISBN: 978-3-030-13341-2

Electronic ISBN: 978-3-030-13342-9

Copyright Year: 2019
DOI: https://doi.org/10.1007/978-3-030-13342-9_14

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