Skip to main content
Disciplines
Automotive Business IT + Informatics Construction + Real Estate Electrical Engineering + Electronics Energy + Sustainability Insurance + Risk Finance + Banking Management + Leadership Marketing + Sales Mechanical Engineering + Materials
Events
DE
EN
Books
Journals
Topic Page
Marketing
Start single access now
Access for companies
EXTENDED SEARCH
Log in
Top
Published in:
The Era of Convergence Read chapter Read first chapter

2016 | OriginalPaper | Chapter

Services Science and Societal Convergence

Author : Jim Spohrer

Published in: Handbook of Science and Technology Convergence

Publisher: Springer International Publishing

Log in

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

This chapter provides an introduction to the concept of societal convergence from a service science perspective. Societal convergence can be viewed as the next great swing of the pendulum back (1) from increasing individual specialization with reintegration at the societal level (2) to a better balance of specialization and reintegration at all levels of society. Service science is an emerging transdiscipline for the (1) study of evolving ecology of nested, networked service system entities and value co-creation phenomena, as well as (2) pedagogy for the education of the twenty-first-century T-shaped (depth and breadth) service innovators from all disciplines, sectors, and cultures. For the purposes of this chapter, we define societal convergence as the continuous reconfiguration of the growing body of knowledge (NBIC/CKTS) to ensure depth and breadth at all levels in society while mitigating the “knowledge burden” and maintaining the growth in knowledge as well as improvements in quality of life.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

inform now
previous chapter Neurotechnology-Centered Convergence
next chapter Transition from Inert to Living Systems
Literature
Arthur WB (2009) The nature of technology: what it is and how it evolves. Free Press, New York
Auerswald PE (2012) The coming prosperity: how entrepreneurs are transforming the global economy. Oxford University Press, OxfordCrossRef
Barile S, Polese F (2010) Smart service systems and viable service systems: applying systems theory to service science. Serv Sci 2(1–2):21–40CrossRef
Boulding KE (1956) General systems theory – the skeleton of science. Manag Sci 2(3):197–208CrossRef
Deacon TW (1997) The symbolic species: the co-evolution of language and the brain. WW Norton, New York
Engelbart DC (1995) Toward augmenting the human intellect and boosting our collective IQ. Commun ACM 38(8):30–32CrossRef
Ferrucci D, Brown E, Chu-Carroll J, Fan J, Gondek D, Kalyanpur AA, Lally A, Murdock JW, Nyberg E, Prager J, Schlaefer N, Welty C (2010) Building Watson: an overview of the DeepQA project. AI Mag 31(3):59–79
Friedman D (2008) Morals and markets: an evolutionary account of modern life. Palgrave MacMillan, New YorkCrossRef
Friedman D, McNeill D (2013) Morals and markets: the dangerous balance. Palgrave MacMillan, New YorkCrossRef
Gorman M (2010) Trading zones and interactional expertise: creating new kinds of collaboration (inside technology). MIT Press, CambridgeCrossRef
Hawley AH (1986) Human ecology: a theoretical essay. University of Chicago Press, Chicago
Jones BF (2005) The burden of knowledge and the ‘death of the renaissance man’: is innovation getting harder? NBER working paper, no. 11360, May
Kline SJ (1995) Conceptual foundations for multidisciplinary thinking. Stanford University Press, Stanford
Kremer M (1993) Population growth and technological change: one million BC to 1990. Q J Econ 108(3):681–716CrossRef
Lusch RF, Vargo SL (2014) Service-dominant logic: premises, perspectives, possibilities. Cambridge University Press, Cambridge
Maglio PP, Spohrer J (2013) A service science perspective on business model innovation. Ind Mark Manag 42(5):665–670CrossRef
Maglio PP, Srinivasan S, Kreulen J, Spohrer J (2006) Service systems, service scientists, SSME, and innovation. Commun ACM 49(7):81–85CrossRef
Maglio PP, Vargo SL, Caswell N, Spohrer J (2009) The service system is the basic abstraction of service science. ISeB 7(4):395–406CrossRef
Motwani J, Ptacek R, Fleming R (2012) Lean sigma methods and tools for service organizations: the story of a cruise line transformation. Business Expert Press, New YorkCrossRef
Ng ICL (2012) Value and worth: creating new markets in the digital economy. Cambridge university press, United Kingdom
Ordanini A, Parasuraman A (2011) Service innovation viewed through a service-dominant logic lens: a conceptual framework and empirical analysis. J Serv Res 14(1):3–23CrossRef
Ostrom E (2009) Understanding institutional diversity. Princton, NJ, Princeton University Press, United States (Princton, NJ)
Ostrom AL, Bitner MJ, Brown SW, Burkhard KA, Goul M, Smith-Daniels V, Demirkan H, Rabinovich E (2010) Moving forward and making a difference: research priorities for the science of service. J Serv Res 13(1):4–36CrossRef
Ricketts JA (2007) Reaching the goal: how managers improve a services business using Goldratt’s theory of constraints. IBM Press, Upper Saddle River
Roco MC, Bainbridge WS (2003) Converging technologies for improving human performance: nanotechnology, biotechnology, information technology and cognitive science. Kluwer, DordrechtCrossRef
Simon HA (1996) The sciences of the artificial. The MIT Press, Cambridge
Spohrer J (2009) Service science and systems science: perspectives on social value. In: Proceedings of the 5th symposium of the 21st century COE program “creation of agent-based social systems sciences” on February 27 and 28, 2009. Tokyo Institute of Technology, Tokyo, pp 9–33
Spohrer JC, Giuiusa A (2012) Exploring the future of cities and universities: a tentative first step. In: Proceedings of workshop on social design: contribution of engineering to social resilience. System Innovation. University of Tokyo, Tokyo, 12 May
Spohrer J, Kwan SK (2009) Service science, management, engineering, and design (SSMED): an emerging discipline – outline & references. Int J Inf Syst Serv Sect 1(3):1–31CrossRef
Spohrer JC, Maglio PP (2010) Toward a science of service systems. In: Maglio PP, Spohrer JC (eds) Handbook of service science. Springer, New York, pp 157–194CrossRef
Spohrer J, Maglio PP, Bailey J, Gruhl D (2007) Steps toward a science of service systems. Computer 40(1):71–77CrossRef
Spohrer JC, Gregory M, Ren G (2010). The Cambridge-IBM SSME white paper revisited. In: Maglio, PM, Kieliszewski, CA, Spohrer, JC (eds) Handbook of service science. Springer, New York, pp 677–706
Spohrer JC, Demirkan H, Krishna V (2011) Service and science. In: Spohrer JC, Demirkan H, Krishna V (eds) The science of service systems. Springer, New York, pp 325–358CrossRef
Spohrer JC, Piciocchi P, Bassano C (2012) Three frameworks for service research: exploring multilevel governance in nested, networked systems. Serv Sci 4(2):147–160CrossRef
Spohrer J, Giuiusa A, Demirkan H, Ing D (2013) Service science: reframing progress with universities. Syst Res Behav Sci 30(5):561–569CrossRef
Vargo SL, Lusch RF (2004) Evolving to a new dominant logic for marketing. J Mark 68(1):1–17CrossRef
Vargo SL, Lusch RF (2008) Service-dominant logic: continuing the evolution. J Acad Mark Sci 36(1):1–10CrossRef
Wright R (2001) Nonzero: The logic of human destiny. Vintage, New York
Metadata
Title
Services Science and Societal Convergence
Author
Jim Spohrer
Copyright Year
2016
Book
Handbook of Science and Technology Convergence

Print ISBN: 978-3-319-07051-3

Electronic ISBN: 978-3-319-07052-0

Copyright Year: 2016

DOI
https://doi.org/10.1007/978-3-319-07052-0_20

Premium Partner

    Image Credits