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A Service Design Approach to Analyse, Map and Design Sharing Services Read chapter Read first chapter

2018 | OriginalPaper | Chapter

Sharing Economies. For Each One. For All

Author : Maria Rosanna Fossati

Published in: Multidisciplinary Design of Sharing Services

Publisher: Springer International Publishing

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Abstract

This paper aims to increase awareness of the relationship between sharing economy initiatives and human diversity. The issue is characterized by particular physiological or pathological situations, or in consideration of different disabilities. Contemporary society is increasingly permeated by initiatives, in many areas, that facilitate people’s daily activities, and specific services are emerging from sharing economy’s area. The text will illustrate three different service design approaches: an exclusive, an integrative, and an inclusive ones. Case studies presented are mostly related to the mobility and hospitality, in Italy and Europe.

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previous chapter Regulating (and Self-regulating) the Sharing Economy in Europe: An Overview
next chapter Think Mobility Over: A Survey on Car2go Users in Milan
Footnotes
1
New York University’s Stern School of Business.
 
2
Turtle Bay Institute, Inc., of Princeton, NJ, conducted the research for AARP. S. Kathi Brown of AARP Research oversaw the project. Susanna Montezemolo and Dorothy Siemon (AARP's Office of Policy Development and Integration) provided valuable guidance and subject matter expertise during the course of the project.
 
4
For more informations, see https://​news.​wheelmap.​org/​en/​wheelmap-ambassador/​ (accessed 10/2/2017).
 
5
Information from Mashable.com Web site, article “How the Paris startup is becoming an Uber for people with disabilities”, Jonathan Keane, 10/4/2015.
 
7
European study “Economic impact and travel patterns of accessible tourism in Europe” estimates the size of the accessible tourism market in Europe around 780 million trips for the year 2012. For further informations, see http://​ec.​europa.​eu/​DocsRoom/​documents/​5566/​attachments/​1/​translations/​en/​renditions/​pdf (accessed 04/10/2017).
 
8
Description from Web site accessed 10/4/2017.
 
9
EIDD Stockholm Declaration (2004). For further information see: www.​designforalleuro​pe.​org.
 
10
For insights, see: Fossati, M.R., Designing hotel for all, Ph.D thesis, Politecnico di Milano, Milano 2016.
 
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Metadata
Title
Sharing Economies. For Each One. For All
Author
Maria Rosanna Fossati
Copyright Year
2018
Book
Multidisciplinary Design of Sharing Services

Print ISBN: 978-3-319-78098-6

Electronic ISBN: 978-3-319-78099-3

Copyright Year: 2018

DOI
https://doi.org/10.1007/978-3-319-78099-3_9