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Published in:
2020 | OriginalPaper | Chapter
Siemens Healthineers: Process Mining as an Innovation Driver in Product Management
Author : Jutta Reindler
Published in: Process Mining in Action
Publisher: Springer International Publishing
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Process Mining applications were adopted in the already productive business intelligence platform to support the constantly developing Computed Tomography (CT) product and service portfolio. The approach was driven by innovation management, recognizing the unique opportunity to optimize the CT product design and software workflow based on the real interaction between human and machine. For typical questions such as “how performant and user-friendly are the CT devices in clinical routine?”, “are programmed/predefined workflows accepted?” or “does the new innovative tablet control improve patient workflow?” Process Mining provides unprecedented transparency and thus the basis for strategic improvement.