Skip to main content
Disciplines
Automotive Business IT + Informatics Construction + Real Estate Electrical Engineering + Electronics Energy + Sustainability Insurance + Risk Finance + Banking Management + Leadership Marketing + Sales Mechanical Engineering + Materials
Events
DE
EN
Books
Journals
Topic Page
Marketing
Start single access now
Access for companies
EXTENDED SEARCH
Log in
Top
Published in:
Sustainable Development and Leisure Services: Changes and Trends Read chapter Read first chapter

2021 | OriginalPaper | Chapter

Smart Tourism: Towards the Concept of a Data-Based Travel Experience

Author : Magdalena Kachniewska

Published in: Handbook of Sustainable Development and Leisure Services

Publisher: Springer International Publishing

Log in

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

The main purpose of the chapter is to identify the potential of big data analysis (BDA) as a tool to enhance the tourism experience by offering products/services that are more personalised to meet each visitor’s unique needs and preferences, as well as to counteract the negative effects of overtourism. The literature review was adapted to define and estimate the significance of data-based experience management. Some examples of big data (BD) application in travel and tourism were identified (e.g. a predictive tourism experience, Internet-based tourist involvement and co-creation, personalisation of the value proposal, effectiveness improvement and promotion enhancement).

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

inform now
previous chapter Religious Tourism and Sustainable Development: Perspectives from Hill States in India
next chapter Social Media and Sustainable Tourism Marketing: Perceptions of Owners of Leisure-Related Enterprises Operating Within Viana do Castelo Littoral Geopark (Northwest Portugal)
Literature
Ahas R, Aasa A, Roose A, Mark U, Silm S (2008) Evaluating passive mobile positioning data for tourism surveys. Tourism Manag 29(3):469–486CrossRef
Albers M, Kim L (2002) Web design issues when searching for information using handheld interfaces. Tech Commun 49(3):314–329
Andrejevic M, Burdon M (2014) Defining the sensor society. Television & New Media
Bertman S (1998) Hyperculture: the human cost of speed. Praeger
Buhalis D, Amaranggana A (2014) Smart tourism destinations. In: Xiang Z, Tussyadiah I (eds) Information and communication technologies in tourism. Springer, Berlin, pp 553–564
Burrell J, Gay G (2002) E-graffiti: evaluating real-world use of a context-aware system. Interact Comput 14:301–312CrossRef
Carlsson C, Walden P (2010) Supporting tourists at the Bomarsund fortress with a mobile value service. J Inf Technol Theory Appl 11(1):43–56
Carù A, Cova B (2007) Consuming experience. Routledge, London
Cheverst K, Mitchell K, Davies N (2002) Exploring context-aware information push. Pers Ubiquit Comput 6(4):276–281CrossRef
Davenport T, Barth P, Bean R (2012) How big data is different. MIT Sloan Manag Rev
de Rojas C, Camarero C (2008) Visitors’ experience, mood and satisfaction in a heritage context: Evidence from an interpretation center. Tourism Manag 29(3):525–537CrossRef
Dey A, Salber D, Abowd G (2001) A conceptual framework and a toolkit for supporting the rapid prototyping of context-aware applications. Human-Comput Interact J 16(2–4):97–166CrossRef
Du H (2010) Data mining techniques and applications an introduction, 1st edn. Cengage Learning Edition, Boston
Gonzalez G, Lopez B, De la Rosa J (2004) Smart user models for tourism a holistic approach for personalized tourism services. Inf Technol Tourism 6:273–286CrossRef
Gretzel U, Sigala M, Xiang Z, Koo C (2015) Smart tourism: foundations and developments. Electr Markets 25(3):179–188CrossRef
Grönroos C (2008) Service logic revisited: who creates value? and who co-creates? Eur Bus Rev 20(4):298–314CrossRef
Guttentag D (2010) Virtual reality: applications and implications for tourism. Tourism Manag 31(5):637–651CrossRef
Helal G. and Ozuem W. (2019). Leveraging Computer-Mediated Marketing Environments, IGI Global.
Kaasinen E (2003) User needs for location-aware mobile services. Pers Ubiquit Comput 7(1):70–79CrossRef
Kachniewska M (2014) Tourism value added creation through a user-centric context-aware digital system. Univ Szczecin Sci J 836 4(8):103–118
Kachniewska M (2019) Big data analysis as a tool for predictive intelligence and experience personalization in Tourism. Przedsiębiorczość I Zarządzanie XX(2):39–52
Kim J-H, Ritchie J, McCormick B (2012) Development of a scale to measure memorable tourism experiences. J Travel Res 51(1):12–25CrossRef
Kurilovas E (2016) Evaluation of quality and personalisation of VR/AR learning systems. Behav Inf Technol 35(11):998–1007CrossRef
Lamsfus C, Grün C, Alzua-Sorzabal A, Werthner H (2010) Context-based matchmaking to enhance tourists’ experience. J Inf Profess. CEPIS-Upgrade Journal, 203–211
Lau SL (2012) Towards a user centric context aware system: empowering users through activity recognition using a smartphone as an unobtrusive device. Kassel University Press
Liu Y, Teichert T, Rossi M, Li H, Hu F (2017) Big data for big Insights: Investigating Language specific drivers of hotel satisfaction. Tourism Manag 59:554–563CrossRef
Mäntyjärvi J, Seppänen T (2002) Adapting applications in mobile terminals using fuzzy context information. In: Proceedings of Mobile HCI, pp 95–107
Marciszewska B (2010) Produkt turystyczny a ekonomia doświadczeń. Warszawa
Mariani M, Baggio R, Fuchs M, Höpken W (2018) Business intelligence and big data in hospitality and tourism. Int J Contemp Hospital Manag 30(12):3514–3554CrossRef
Miah S, Vu H, Gammack J, McGrath M (2017) A big data analytics method for tourist behaviour analysis. Inf Manag 54(6):771–785CrossRef
Neuhofer B, Buhalis D, Ladkin A (2012) Conceptualising technology enhanced destination experiences. J Destination Market Manag 1(1–2):36–46CrossRef
Neuhofer B, Buhalis D, Ladkin A (2014) A Typology of Technology-Enhanced Tourism Experiences. Int J Tourism Res 16:340–350
Nilbe K, Ahas R, Silm S (2014) Evaluating the travel distances of events visitors and regular visitors using mobile positioning data. J Urban Technol 21(2):91–107CrossRef
Osbakk P, Rydgren E (2005) Ubiquitous computing for the public. In: Proceedings of pervasive 2005 workshop on pervasive mobile interaction devices, pp 56–59
Pantano E, Priporas C, Stylos N (2017) You will like it! Using open data to predict tourists’ response to a tourist attraction. Tourism Manag 60:430–438CrossRef
Porter M, Heppelmann J (2014) How smart, connected products are transforming competition. Harvard Bus Rev 92(11):64–88
Pine B, Gilmore J (1998) Welcome to the experience economy. Harvard Bus Rev
Poslad S, Laamanen H, Malaka R, Nick A, Buckle P (2001) Crumpet: creation of user-friendly mobile services for tourism. Paper presented at the 3G London
Prahalad CK, Ramaswamy V (2004) Co-creation experiences: the next practice in value creation. J Interact Mark 18(3):5–14CrossRef
Rahlff O, Rolfsen R, Herstad J (2001) Using personal traces in context space: towards context trace technology. Pers Ubiquit Comput 3(2):36–51
Ryan N, Pascoe J, Morse D (1997) Enhanced reality fieldwork: the context-aware archaeological assistant
Schilit B, Theimer M (1994) Disseminating active map information to mobile hosts. IEEE Comput 8(5):22–32
Scott N, Laws E, Boksberger Ph (2010) Marketing of tourism experiences. Routledge, London
Setten M, Pokraev S, Koolwaaij J (2004) Context-aware recommendations in the mobile tourism application. In: Proceedings of international conference ‘adaptive hypermedia and web-based systems’. Springer, Heidelberg, pp 235–244
Shaw C (2005) Revolutionize your customer experience. Palgrave Macmillan, New YorkCrossRef
Sirakaya E, Woodside AG (2005) Building and testing the theories of decision making by travelers. Tourism Manag 26(6):815–832CrossRef
Stasiak A (2013) Produkt turystyczny w gospodarce doświadczeń. Turyzm 23(1):30–45
Tussyadiah I (2013) Expectation of travel experiences with wearable computing devices. In: Xiang Z, Tussyadiah I (eds) Information and communication technologies in tourism. Springer, Cham, pp 539–552
Uriely N (2005) The tourist experience. Conceptual developments. Ann Tourism Res 32(1):199–216
Vargo S, Lusch R (2008) Service-dominant logic: continuing the evolution. J Acad Mark Sci Rev 36(1):1–10CrossRef
Versichele M, Neutens T, Delafontaine M, Van de Weghe N (2012) The use of Bluetooth for an analyzing spatiotemporal dynamics of human movement at mass events. Appl Geogr 32(2):208–220CrossRef
Xiang Z, Schwartz Z, Gerdes J (2015) What can big data and text analytics tell us about hotel guest experience? Int J Hospit Manag 44:120–130CrossRef
Metadata
Title
Smart Tourism: Towards the Concept of a Data-Based Travel Experience
Author
Magdalena Kachniewska
Copyright Year
2021
Book
Handbook of Sustainable Development and Leisure Services

Print ISBN: 978-3-030-59819-8

Electronic ISBN: 978-3-030-59820-4

Copyright Year: 2021

DOI
https://doi.org/10.1007/978-3-030-59820-4_19