Top

Published in:

2012 | OriginalPaper | Chapter

Social Innovation and Service Innovation

Authors : Faridah Djellal, Faïz Gallouj

Published in: Challenge Social Innovation

Publisher: Springer Berlin Heidelberg

Activate our intelligent search to find suitable subject content or patents.

search-config

AI-assisted search

Off

Abstract

Social innovation and service innovation issues have developed separately over the last two decades, with too rare intersections between them. Both issues share many points in common, however, and sometimes even describe the same socio-economic reality. This contribution aims to help establish dialogue between these two still marginal but promising fields of economic theory and the social sciences in general. It briefly describes each of these two fields, puts them into perspective, and examines the links between them in a number of different ways.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

previous chapter What Is Social About Service Innovation? Contributions of Research on Social Innovation to Understanding Service Innovation

next chapter Innovators at Risk in the Public Service

These innovation networks were the subject of a European project called ServPPIN (The Contribution of Public and Private Services to European Growth and Welfare, and the Role of Public-Private Innovation Networks, FP7).

Barreau, J. (2002). In F. Djellal & F. Gallouj (Eds.), Les services publics français et l’innovation sociale (pp. 165–185).

Blind, K., Evangelista, R., & Howells, J. (2010). Knowledge regimes and intellectual property protection in services: A conceptual model and empirical testing. In F. Gallouj & F. Djellal (Eds.), The handbook of innovation and services. Cheltenham: Edward Elgar.

Boltanski, L., & Thévenot, L. (1991). De la justification. Les économies de la grandeur. Paris: Gallimard.

Bouchard. C. (1999), Recherche en Sciences Humaines et Sociales et Innovations Sociales. Contribution à une Politique de l‘Immatériel. Conseil Québécois de la Recherche Sociale, Groupe de Travail sur l‘Innovation Sociale.

Cloutier, J. (2003). Qu’est-ce que l’innovation sociale?, Cahier de recherche du CRISES, no ET0314, UQAM, novembre.

Crozier, M., Normann, R., & Tardy, G. (1982). L’innovation dans les services, Mission à l’innovation, rapport no. 8, mars.

Degrave, F., & Nyssens, M. (2008). L’innovation sociale dans les services d’aide à domicile. Les apports d’une lecture polanyienne et féministe, Revue française de socio-économie, 2008/2, 79–98.

Djellal, F., & Gallouj, F. (2008). Measuring an improving productivity in services: Issues, strategies and challenges. Cheltenham: Edward Elgar.

Djellal, F., & Gallouj, F. (2010). Innovation in services and sustainable development. In C. A. Kieliszewski, P. P. Maglio, & J. C. Spohrer (Eds.), The handbook of service science (pp. 533–557). New York: Springer.

European Commission. (2011). FP7 Cooperation Work programme 2011, theme 8, Socio-economic sciences and humanities.

Franz, H.-W. (2010). Quality management is ongoing social innovation. In K. Müller, S. Roth, & M. Zak (Eds.), Social dimension of innovation (pp. 115–130). Prague: Linde.

Freeman, C. (1991). Innovation, change of technoeconomic paradigm and biologico analogies in economics. Revue économique, no. 2, mars, 211–232.

Fuglsang, L. (2010). Bricolage and invisible innovation in public service innovation. Journal of Innovation Economics, 1(5), 67–87.CrossRef

Gadrey, J. (1996). Services: la productivité en question. Paris: Desclée de Brouwer.

Gallouj, F. (1994). Economie de l’innovation dans les services, Logiques économiques. Paris: Editions L’Harmattan.

Gallouj, F. (2002a). Innovation in services and the attendant old and new myths. Journal of Socio-Economics, 31, 137–154.CrossRef

Gallouj, F. (2002b). Innovation in the service economy: The new wealth of nations. Cheltenham: Edward Elgar.

Gallouj, F., & Djellal, F. (Eds.). (2010). The Handbook of Innovation and Services: A multidisciplinary perspective. Cheltenham: Edward Elgar.

Gallouj, F., & Weinstein, O. (1997). Innovation in services. Research Policy, 26(4–5), 537–556.CrossRef

Gallouj, F., Rubalcaba, L., & Windrum, P. (2013). Public private innovation networks in services. Cheltenham: Edward Elgar (forthcoming).

Gershuny, J. (1983). Social innovation and the division of labour. Oxford: Oxford University Press.

Hamalainen, T. J., & Heiskala, R. (Eds.). (2007). Social innovations, institutional change and economic performance (pp. 52–79). Cheltenham: Edward Elgar.

Harrisson, D., & Klein, J. L. (2007). Introduction: Placer la société au centre de l’analyse des innovations. In J.-L. Klein & D. Harrisson (Eds.), L’innovation sociale: Émergence et effets sur la transformation des sociétés (pp. 1–14). Québec: PUQ.

Harrisson, D., & Vézina, M. (2006). L’innovation sociale: une introduction. Annals of Public and Cooperative Economics, 77(2), 129–138.CrossRef

Harrisson, D., Klein, J.-L., & Leduc Browne, P. (2010). Social innovation, social enterprise and services. In F. Gallouj & F. Djellal (Eds.), The handbook of innovation and services: A multi-disciplinary perspective (pp. 197–218). Cheltenham: Edward Elgar.

Hillier, J., Moulaert, F., & Nussbaumer, J. (2004). Trois essais sur le role de l’innovation sociale dans le développement territorial. Géographie Economie et Société, 6, 129–152. 2004/2.CrossRef

Hipp, C., & Grupp, H. (2005). Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies. Research Policy, 34(4), 517–535.CrossRef

Hochgerner, J. (2009). Innovation process in the dynamics of social change. In J. Loudin & K. Schuch (Eds.), Innovation cultures. Challenge and learning strategy (pp. 17–45). Prague: Filosofia.

Howaldt, J., & Schwarz, M. (2010). Social Innovation: Concepts, research fields and international trends, Sozialforschungsstelle Dortmund ZWE der TU-Dortmund.

Howells, J. (2007). Services and innovation: Conceptual and theoretical perspectives. In J. R. Bryson & P. W. Daniels (Eds.), The handbook of service industries (pp. 34–44). Cheltenham: Edward Elgar.

Kline, S., & Rosenberg, N. (1986). An overview of innovation. In R. Landau & N. Rosenberg (Eds.), The positive sum strategy: Harnessing technology for economic growth. Washington, DC: National Academy Press.

Lallemand, D. (2001). Les défis de l’innovation sociale, Issy-les-Moulineaux, ESF Editeur.

Miles, I. (2002). Services innovation: Towards a tertiarization of innovation studies. In J. Gadrey & F. Gallouj (Eds.), Productivity, innovation and knowledge in services (pp. 164–196). Cheltenham/Northampton: Edward Elgar.

Moulaert, F., Martinelli, F., Swyngedouw, E., & Gonzalez, S. (2005). Toward alternative model(s) of local innovation. Urban Studies, 42(11), 1969–1990.CrossRef

Mulgan, G., Tucker, S., Rushanara, A., & Sanders, B. (2007). Social innovation: What it is, why it matters and how it can be accelerated, Skoll centre for social entrepreneurship, Oxford Said Business School, Working paper, The Young Foundation.

Normann, R. (1984). Service management: Strategy and leadership in service business. New York: Wiley.

OECD. (2005). “Proposed guidelines for collecting and interpreting technological innovation data”, Oslo manual. Paris: OECD.

Phills, J. A., Deiglmeier, K., & Miller, D. T. (2008). Rediscovering social innovation, Stanford Social Innovation Review, 6(4), 34–43.

Pole, E., & Ville, S. (2009). Social innovation: Buzz word or enduring term? The Journal of Socio-Economics, 38, 878–885.CrossRef

Rubalcaba, L. (2006). Which policy for innovation in services? Science and Public Policy, 33(10), 745–756.CrossRef

Scheuing, E. E., & Johnson, E. M. (1989). A proposed model for new service development. Journal of Service Marketing, 3(2), 25–35.CrossRef

Schumpeter, J. (1975[1942]). Capitalism, socialism and democracy. New York: Harper.

Styhre, A. (2009). Tinkering with material resources: Operating under ambiguous conditions in rock construction work. The Learning Organization, 16(5), 386–397.CrossRef

Sundbo, J. (1998). The organisation of innovation in services. Copenhagen: Roskilde University Press.

Tether, B. (2005). Do services innovate (differently)?: Insights from the European innobarometer survey. Industry and Innovation, 12, 153–184.CrossRef

Toivonen, M. (2010). Different types of innovation processes in services and their organisational implications. In F. Gallouj, & F. Djellal (Eds.), The handbook of innovation and services (pp. 221–249). Cheltenham: Edward Elgar.

Windrum, P., & Garcia-Goñi, M. (2008). A neo-Schumpeterian model of health services innovation. Research Policy, 37(4), 649–672.CrossRef

Title: Social Innovation and Service Innovation
Authors: Faridah Djellal
Faïz Gallouj
Publisher: Springer Berlin Heidelberg
Book: Challenge Social Innovation
Print ISBN: 978-3-642-32878-7

Electronic ISBN: 978-3-642-32879-4

Copyright Year: 2012
DOI: https://doi.org/10.1007/978-3-642-32879-4_8