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The design of IT artifacts has been focused for the past 50 years on delivering products that serve the needs of a particular set of end users. User-centered design methods relating to the design of IT artifacts have evolved in both the academic context, in fields such as HCI, and in the commercial context. Both share a common commitment to the analysis and understanding of stakeholder requirements. The underlying rationale of such methods was that there exists a “perfect” design solution for supporting a given set of use cases and that the shipped design should reflect this as much as possible to guarantee product success.
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